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Stohlman Subaru of Sterling - Service Center
Sterling, VA
262 Reviews
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262 Reviews of Stohlman Subaru of Sterling - Service Center
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March 19, 2018
Padding the bill whenever possible Took 2015 Subaru Outback in for 30,000 mile tune up with 11 am prescheduled on-line appt. Arrived @ 11, no waiting. Explained cargo cover was stuck, Took 2015 Subaru Outback in for 30,000 mile tune up with 11 am prescheduled on-line appt. Arrived @ 11, no waiting. Explained cargo cover was stuck, and unable to slide shut. Initially told would be 2.5 hrs, so asked shuttle driver to take me to nearby Wegman’s. Had lovely lunch, and relaxed. After 2 hrs, service department phoned, saying cargo cover unable to repair, replacement costing $200. Knowing mechanics of part not complicated, declined. Other services recommended were front wheel alignment, air induction service, & front & rear differential service. Declined all these services, as all services combined would cost approximately $1,000. After service had vehicle for 3 hrs, I phoned & they said would be another 1 to 1.5 hrs to be ready. I phoned again @ 4:30 for shuttle pick up, even though vehicle still not ready. when I arrived, remarkably vehicle was ready. Jokingly explained was glad I didn’t have additional service done, or I’d have needed to leave the vehicle overnight. When I got home, I took cargo cover bar out, and discovered a piece of very sticky felt tape preventing the cover from opening. Once removed, wha la, cover operated perfectly. I feel tape put in place by factory to prevent cargo bar from shifting. Bottom line, mechanic in service department never removed nor inspected the cargo cover bar underside to determine a centered piece of felt prevented operating smoothly. Here again, I was a woman bringing in my vehicle for a 30,000 mile checkup (mileage @ 28,192) and here again, never again. I should have known better, and taken my vehicle to Dulles Shell for service, but since was 30,000, thought best done by dealership. Dulles Shell has always been honest and worked on vehicle at scheduled time slot, as had done service on my prior vehicles, with no surprises. I finally left Stohlman Sterling service department after paying $700.09 (included $25 coupon). I returned next day & dropped off piece of sticky felt for service manager to know how mechanic was deceitful about cargo cover. More
by Retired woman taken advantage of
Employees Worked With
Jay Valenzuela
March 19, 2018
People make the difference I take my Subarus to Stohlman Subaru of Sterling for servicing because of Heather Thomas. The entire service department is great, but Heather is a re I take my Subarus to Stohlman Subaru of Sterling for servicing because of Heather Thomas. The entire service department is great, but Heather is a real stand out in a really excellent group. I especially appreciate her knowledge, efficiency, speed, and responsiveness. More
by psgiarra
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas
February 19, 2018
Good as New even after 10 years coming to Stohlman Subaru of Sterling, i still feel confident bringing my older subaru for service. Tom and Jay remember me makin even after 10 years coming to Stohlman Subaru of Sterling, i still feel confident bringing my older subaru for service. Tom and Jay remember me making me feel appreciated. the stohlman staff keep my Subaru running like a new model. More
by dca1957
Employees Worked With
Tom Wimmer, Jay Valenzuela
February 08, 2018
Excellent As always, what ever type of maintenance that my cars require, it is done with the upmost knowledge and professionalism. I am always greeted promptly As always, what ever type of maintenance that my cars require, it is done with the upmost knowledge and professionalism. I am always greeted promptly upon arrival and kept up to date on the service that is performed. Thank you. More
by Coronagirl
Employees Worked With
Tom Wimmer, Jay Valenzuela
February 07, 2018
Awesome customer service! We bought our Subaru Forester from this dealership back in 2010. It was an incredible experience then and it hasn't changed since. They're the best! We bought our Subaru Forester from this dealership back in 2010. It was an incredible experience then and it hasn't changed since. They're the best! More
by I VanMor
Employees Worked With
Tom Wimmer
February 03, 2018
jGreat service from afar Had car towed from downtown DC by a towing company recommended by Tom Wimmer. The tow showed up on time and put up with security hassles of getting in Had car towed from downtown DC by a towing company recommended by Tom Wimmer. The tow showed up on time and put up with security hassles of getting into a restricted parking garage. Tow went without a hitch, so to speak. Tow company delivered car to dealership and service department took it from there. Service Tech Nelson Pineda informed me of the estimate right away. Work commenced the following morning and car was ready by mid-day. They agreed to allow repaired car to remain on lot until weekend since my wife was traveling and we would need to drivers to retrieve car. Paid bill over the phone. All was good. Great service. At a dealership price, but well worth it! More
by kevin6141
Employees Worked With
Nelson Pineda, Tom Wimmer
February 01, 2018
Great people, great service I've been to this dealer three times for routine service for my wife's car. The personnel are very friendly and helpful. The waiting area is clean and I've been to this dealer three times for routine service for my wife's car. The personnel are very friendly and helpful. The waiting area is clean and comfortable. The work is done well and within the estimated time. The experience is comparable to that I have with my Mercedes. More
by Jim66
Employees Worked With
Nelson , Tom Wimmer
January 08, 2018
Always a pleasure to visit. I have been having my baja serviced by Stohlman Subaru for years.Tom has always looked after me and now Heather is doing a great job. I have been having my baja serviced by Stohlman Subaru for years.Tom has always looked after me and now Heather is doing a great job. More
by Spog0z
Employees Worked With
Tom Wimmer, Heather Thomas
December 22, 2017
Dynamic People - Great Service Stohlman's Service Department are genuinely there to help the consumer. They go out of their way to make sure you are happy with their service and tr Stohlman's Service Department are genuinely there to help the consumer. They go out of their way to make sure you are happy with their service and treat everyone with respect. We have been loyal customers for 20 years and would not consider going elsewhere. More
by PE Freddy
Employees Worked With
Tom Wimmer, Heather Thomas
December 14, 2017
Oil Change/30k Maintenance Heather was great. She said that since I was traveling to NY, that getting the 30K maintenance done now would be better. She even explained everythin Heather was great. She said that since I was traveling to NY, that getting the 30K maintenance done now would be better. She even explained everything that they would be doing. She also helped with a back windshield wiper fluid misconception. Great customer service. She was very friendly and personable! More
by Lilpurs19
Employees Worked With
Heather Thomas
