Subaru of Sterling

Staff was great, service was excellent and facilities were welcoming. Everyone was super nice and helpful. were welcoming. Everyone was super nice and helpful. More

Always great service, professional and friendly staff. James, my service advisor, is my go-to guy. James, my service advisor, is my go-to guy. More

Easy to schedule appointments that work with our availability. Prompt work and great customer service. One recommendation: previous Subaru dealerships placed a sticker on the inside of the winds availability. Prompt work and great customer service. One recommendation: previous Subaru dealerships placed a sticker on the inside of the windshield listing the mileage for the next recommended oil change. Daughters also had her Subaru serviced here and was completely satisfied. More

I feel comfortable with getting by car serviced at this dealership but last time I went in for service I had an appointment and it took 4 hours for an oil change and tire rotation which is way way way too dealership but last time I went in for service I had an appointment and it took 4 hours for an oil change and tire rotation which is way way way too long when normally it’s under 1 1/2 hours. Also, I requested an inspection and was not told until I arrived for my appointment that the person who does those does not work on that day. I would have changed my appointment day if I knew that as then I had to go to a local gasoline station for the inspection which also took awhile. More

The customer service is wonderful, with quick replies and answers. Especially appreciative of David in repairs who has an answer or will find out the answer. answers. Especially appreciative of David in repairs who has an answer or will find out the answer. More

First time to this dealership with my Subaru and found the staff to be professional and friendly. the staff to be professional and friendly. More

Clean professional facility and showroom. Happier there then another dealership. A bit of construction and traffic but still better location and service techs and advisor. My husband mention Happier there then another dealership. A bit of construction and traffic but still better location and service techs and advisor. My husband mentioned the Manassas location washed and clean up car before returning, sterling does not 1 star for that. More

David Lee is the most reliable service advisor. While my vehicle was being serviced he kept me informed throughout the process. He is a true asset to Subaru of Sterling!!! While my vehicle was being serviced he kept me informed throughout the process. He is a true asset to Subaru of Sterling!!! More

I had a very disappointing experience with Subaru of Sterling regarding the purchase process of a 2016 Tesla Model S, and I feel it is important for other buyers to be aware of how the situation was han Sterling regarding the purchase process of a 2016 Tesla Model S, and I feel it is important for other buyers to be aware of how the situation was handled. After negotiating the deal, I paid a deposit and finalized the agreement in good faith. I was clearly presented with two options: purchase the vehicle “as-is” or pay the full price with the understanding that the dealership would complete necessary repairs before delivery. I agreed to pay the full price based on that commitment. All terms and communication were documented via text messages, and I have saved records of the agreement. Based on this commitment, I declined another vehicle opportunity and proceeded with this purchase. However, after the deposit was taken and the agreement was in place, I was later informed that the dealership may not proceed with the sale and that the vehicle was considered “not reliable.” This raised serious concerns, as such an assessment should have been made before listing the vehicle, negotiating terms, and accepting a deposit. The shifting of terms after agreement and payment created confusion, wasted time, and demonstrated a lack of consistency in honoring commitments made during the sales process. In my experience, this situation reflects poorly on transparency and professionalism. Buyers should be very cautious, ensure all commitments are clearly documented, and consider exploring alternative dealerships that maintain more consistent and reliable business practices. I personally would not feel comfortable proceeding with future transactions here based on this experience, and I would encourage others to do thorough due diligence before engaging. More

They did a great job and the car was done early! Everyone was nice and friendly and helpful. Everyone was nice and friendly and helpful. More