Stohlman Subaru of Sterling

Excellent experience! Not a fan of purchasing a new car expecting the usual high pressure uncomfortable experience of cliché car buying at a dealership. To my surprise Fer Not a fan of purchasing a new car expecting the usual high pressure uncomfortable experience of cliché car buying at a dealership. To my surprise Fernando was a true PROFESSIONAL!! completed my research and shopping exclusively via the internet and email exchanges. When I received an email from Fernando asking if I was ready to make a purchase I responded with "I am not at all interested in coming into the dealership and having to "play the back and forth game" and unless you can put in writing that you will meet XYZ price we can say good bye." Received an email back with a 24 hour price guarantee!!! Still not completely convinced I went in expecting the "play the back and forth game". The car I was interested in was waiting with my name on it keys in it and set for my test drive. Came back shook Fernandos' hade and completed the paperwork for my car with no pressure no hassle!!! Thanks Fernando and Stohlman Subaru for making this a great car buying experience!! More

Excellent experience buying e car From the first contact to the last, I had a very good experience buying a car on Saturday, April 23. Everything was handled in a forth-coming, patien From the first contact to the last, I had a very good experience buying a car on Saturday, April 23. Everything was handled in a forth-coming, patient and cooperative manner. I drove away with a smile thanks to Lakshman and the rest of the staff. . Even had a chance to talk to the very thorough mechanic getting the car carefully ready to be sold. More

Positive experience & professional people -- buy here! Took delivery of my '16 Subaru Outback 2.5i Limited & the team at Stohlman has been fantastic! The car was a certified pre-owned w/ 4K miles. I sus Took delivery of my '16 Subaru Outback 2.5i Limited & the team at Stohlman has been fantastic! The car was a certified pre-owned w/ 4K miles. I suspect it was a loaner for the service department given the CarFax info they provided. The car was in fantastic shape though! Edison V. was my salesperson. I arrived on a Saturday to test drive & absolutely enjoyed the experience in the OB. The certified pre-owned vehicle was the "one" for me. So the team stayed late into the night to complete all the details of the sale. I had priced the car via USAA car buying service so little negotiation need as they honored the price. We haggled a little bit on the '95 Jeep Wrangler I traded. No one would ever give me what I thought the low-mileage, well-kept Jeep was worth but the team did their best for a fair value. Anson L, the business manager, was great at wrapping up the details. Being military, I wanted to register & title my car in my home of record & he made sure that I had all the details needed for that process. We discussed the extended warranty. Probably didn't need it but seemed very cheap for a zero-deductible policy compared to others I've seen. Since I plan to drive the car for a long, long time, I opted for the Gold Plus Added Security. He was a true professional in the process & has been very responsive to follow-up phone calls to complete the complicated, out of state registration & titling. Jay V in service took care of me on Monday AM after the deal when I took the car in for delivery detailing & to get a 2nd key fob, manuals, & the like. There was an issue w/ the 2nd key fob (wouldn't program & needed to be keyed) which meant a return to the dealership but I was kept in the loop the entire time. Finally, there was a discrepancy in whether the car came w/ remote start or not. This is where the small things matter & make me such a happy customer. The remote starter didn't work during the test drive. I thought it an issue of not having the 2nd key fob & figured it would all get fixed during the final check out Monday. Turns out the car didn't come w/ remote start. Tom W, the manager, worked w/ me to split the cost since I thought the car came w/ the starter. Very fair in my opinion. Overall, I've enjoyed working w/ the staff at Stohlman's & will return there for service. No pressure, nice people, & a nice facility. More

Very happy customer Brought my old car in for service, Tom was extremely polite, prompt and helpful. While waiting for car to be finished, test drive a couple others a Brought my old car in for service, Tom was extremely polite, prompt and helpful. While waiting for car to be finished, test drive a couple others and ended up making a deal with Lakshman on a new Cross trek. He was very personable, knowledgeable and not too pushy. I would recommend this dealership to anyone. More

Great people and service I bought my BRZ from Stohlman when they were in Herndon and I've followed them to Sterling. My experience with them has always been great. The servi I bought my BRZ from Stohlman when they were in Herndon and I've followed them to Sterling. My experience with them has always been great. The service team is very friendly and professional, and the techs do great work. More

New Car Excellent Service, very friendly. Helped me to buy my 1st new car. Was a pleasant experience. I would recommend this Dealer and their vehicles. Lookin Excellent Service, very friendly. Helped me to buy my 1st new car. Was a pleasant experience. I would recommend this Dealer and their vehicles. Looking forward to maintaining a relationship with them. Very pleased! More

Fantastic Experience Wow for once I actually feel like I had a good experience going to a dealer and buying the car I want. I have bought three cars in the past three year Wow for once I actually feel like I had a good experience going to a dealer and buying the car I want. I have bought three cars in the past three years and the experience has always seemed like it worked out in the dealers favor and not in mine. Today that all changed. Last weekend I was browsing through the dealers website and found the dream WRX I had been looking for. I inquired and David was the man to respond within 24 hours with a flat out quote in the email no games like some dealers do where they respond with their contact information only. After doing a little looking to see if any dealers that were closer to me had the same car I decided to go out and test drive the car today. I got there and went in to talk to David and take the car for a spin. I was impressed. When we got back they went and inspected my vehicle and gave me a reasonable trade-in offer I was in for the deal. They got me the financing I wanted and quickly got me on my way. For once I was not at the dealer for 6 hours trying to barter to only end up under what I actually wanted for the car still. Thank you thank you thank you!!!! By the way: This dealer is absolutely beautiful! The amount of time someone took to design that building and leave room for things like an accessories counter and couches at some of the sales consultants desk's is incredible. More

Excellent customer service The last couple of visits to the new location have been easy and the subaru team most effecient and helpful. Most recent visit - Loaner car was the The last couple of visits to the new location have been easy and the subaru team most effecient and helpful. Most recent visit - Loaner car was there within 5 minutes of my showing up and was a new vehicle. Earlier visit- staff were helpful, not too long of a service wait time and comfortable, surroundings. More