Stohlman Subaru of Sterling
Sterling, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 566 reviews
Nice salesman but lack of responsiveness killed the deal I like to write positive reviews about good experiences or maybe not-so-positive reviews if I think it may help out the vendor. - this one is the latt I like to write positive reviews about good experiences or maybe not-so-positive reviews if I think it may help out the vendor. - this one is the latter. My wife and I stopped by Stohlman and were approached fairly quickly by a pretty laid back young man who was willing to help us out with our questions. While my wife thought he was actually a bit too disinterested I liked the lack of 'push' and my wife ended up liking him as well. We ended up chatting for about 45 minutes, got all our questions answered, and even ordered a new 2017 Subaru. So what was the problem? Well 1) we never actually got anything other than the MSRP on the car - as we did not put any money down, and the salesman said that information was not yet 'available' for the 2017s, I wasn't too concerned. When I emailed (and later visited) other Subaru dealers they all gave me firm prices, however - and they had no idea why Stolhman had not provided one. 2) I emailed the salesman a few days later and never got a reply. Following up with a call a couple days later I got a "Huh! I'm pretty sure I replied - the email must not have gone through'. 3) A week later I called and left a voice message. Again no callback..*I* followed up the next day and got 'Huh! Oh yeah I remember I called and it went to voice mail'. No voice mail was received, no call even logged. We bought from another dealer the next weekend. More
Always solid I got my airbag replaced as part of the recall. Nice to be shrapnel-free. They got me in within a week after I called to find out what was happening s I got my airbag replaced as part of the recall. Nice to be shrapnel-free. They got me in within a week after I called to find out what was happening since the Subaru of America letter in December 2015. The tech even set the clock! (problematic because I usually have it 10 minutes fast, but I appreciate the attention to detail :) ). Their parts guys are also always friendly and helpful. n.b. for the CPO question - I looked at them, but they were outside my price range for used, and I do a lot of my own work so the warranty is less cost-effective for me. More
Chris La Porte rocks!!! Chris La Porte made this the easiest car buying experience we've ever had, bar none! His offer was better than 100% of the competition. And he got Chris La Porte made this the easiest car buying experience we've ever had, bar none! His offer was better than 100% of the competition. And he got us exactly what we wanted: make, model, trim, color, everything. Two trips to the dealership: One, 10- minute trip where he let me take the new car to work for couple hours, and then the second trip to pick up the car with all paperwork and processing done within an hour. Amazing! More
Responsive, quick, customer-irented Visiting Sales but needled an oil change on my other car. At first, didn't look like we could get in without an appointment but Heather and Tom found Visiting Sales but needled an oil change on my other car. At first, didn't look like we could get in without an appointment but Heather and Tom found a way. Made it a very convenient visit. That's the way service should be! Thanks guys More
Service with a Smile This is our first Subaru and will not be our last one. The folks at Stohlman Subaru are very knowledgeable of their product from the sales staff to t This is our first Subaru and will not be our last one. The folks at Stohlman Subaru are very knowledgeable of their product from the sales staff to the Service Staff. We recently brought our 2016 Outback in for the 6,000 service. Tom, the Service Manage, is what I call Super First Class when it comes to knowing your customer and being of assistance to accommodate their respective needs. We had to adjust our service due to a family emergency and Tom assisted us to make it happen to our needs. When we brought in our Outback for its 3,000 complementary service, Tom was just as accommodating. Since we purchased our Outback last November, we have recommended Stohlman to some of our friends who were in the market for a new car, primarily due to the super service by Tom and his staff. More
Stohlman Subaru of Sterling ROCKS! I have purchased two Subarus from Stohlman Subaru of Sterling. Everyone there is professional and courteous, from the receptionist up through Tom Wim I have purchased two Subarus from Stohlman Subaru of Sterling. Everyone there is professional and courteous, from the receptionist up through Tom Wimmer (Service Manager) and the Sales Manager. I'm pretty sure the salespeople know more about the cars than the factory does. The facility is spotless, the prices are lower than anyone else in the area, but mostly they just treat you like a friend and do things right the first time at a fair price. More
Pure Professionalism! I was referred to Fernando Avila through a mutual friend. With all the issues I was having with my Dodge Dart, I knew it was time to get a new car. St I was referred to Fernando Avila through a mutual friend. With all the issues I was having with my Dodge Dart, I knew it was time to get a new car. Stohlman Subaru of Sterling made this possible. What I was told about Fernando, and this dealership, was an understatement. Their professionalism, detailed customer care, and customer service was met, exceeded, and all around made this process very painless. Words cannot express the heart-felt care that they give you. I recommend them to anyone looking for a new vehicle. More
Pretty easy sales experience Chris worked with us to get the car we wanted -- even tracking one down in Delaware and getting it on the lot the next day. The negotiation was relat Chris worked with us to get the car we wanted -- even tracking one down in Delaware and getting it on the lot the next day. The negotiation was relatively painless. All told, a good car-buying experience. More
Chris La Porte SALES We had a great experience at Stohlman Subaru. Chris LaPorte was awesome and helped me decide what car I wanted and then helped find it for me. He wo We had a great experience at Stohlman Subaru. Chris LaPorte was awesome and helped me decide what car I wanted and then helped find it for me. He worked out a terrific deal for us on a trade in and a really fair price on my new 2016 forrester. More
Love Stohlman of Sterling! This is the third car we have leased from Stohlman. Our first one was in the Herndon location and we loved it. We have had 2 Forresters and our late This is the third car we have leased from Stohlman. Our first one was in the Herndon location and we loved it. We have had 2 Forresters and our latest vehicle is an Outback. These vehicles are very reliable, service is reasonably priced and the staff is amazing. I went in for an oil change the other day and it only took 30 minutes. I waited in a lovely waiting area with free coffee, tea, water.....and could relax knowing I would have my vehicle back shortly. I'm sure when our lease is up in January, 2017, we will look again at Stohlman Subaru. More