Stohlman Automotive

Stephan was a pleasure to deal with. Explained the features of the car and was very straightforward in negotiations. Entire process was hassle free, no "hard sell" tactics and I was out within an hou features of the car and was very straightforward in negotiations. Entire process was hassle free, no "hard sell" tactics and I was out within an hour. Strongly recommend--best experience in buying any car in 20+ years More

Excellent service - no pressure sales - willing to work with the customer for as long (weeks) as it takes - the sales staff is collaborative and not openly competitive - the car was ready as promised - whe with the customer for as long (weeks) as it takes - the sales staff is collaborative and not openly competitive - the car was ready as promised - when promised - and I was in and out from start to finish with paper work in 2 hours (to include a test drive). highly recommend Stohlman's More

I participated in the zag pricing program and was very pleased with Stohlman's price. Coupled with Stephan's great customer service (no pushiness, only helpfulness) made me decide that today was the day f pleased with Stohlman's price. Coupled with Stephan's great customer service (no pushiness, only helpfulness) made me decide that today was the day for a new car. Would highly recommend Stohlman's, everyone was very friendly, facilities were great (changing table, family restroom, child's play area,good service hours with various shuttles and loaner cars available and new car owner night's to learn more about your car or ask any questions). More

I purchased my car from Scott in VW sales and I was immediately impressed by his professionalism and straightforward approach. Once we had picked out my new GTI we quickly agreed on price and the paper immediately impressed by his professionalism and straightforward approach. Once we had picked out my new GTI we quickly agreed on price and the paperwork was handled without any of the "games" I've run into at other stores. What really impressed me however was how I was treated about a week later when I felt the car needed an alignment check. I told this to Scott on a follow up call and he told me to bring it in as soon as was convenient. Jack Smith in service took the car in, had it checked and made a slight adjustment for me. Jack made me feel like my concern was important and got it squared away while I waited. No problems since and would highly recommend. More

The service I recieved was very good. I am a foreinger but everyone was very attentive. The reasonalbe price, pick me up at the car rental shop, take me to the DMV (for acquiring a customer number), etc. but everyone was very attentive. The reasonalbe price, pick me up at the car rental shop, take me to the DMV (for acquiring a customer number), etc. So, I believe that I could made the best choice. I'm very pleased with my new car and their service. More

I purchased a new VW CC, got an excellent price that the dealership in Raleigh, NC said no one could match. The transaction was smooth and quick. I plan on reccomending this dealership to my friends, becaus dealership in Raleigh, NC said no one could match. The transaction was smooth and quick. I plan on reccomending this dealership to my friends, because driving 4 hours was worth the savings. Paul was on top of things and held the car for 10 days till I could get it. More

I needed to find the manufacture date for my Subaru and didn't have easy access to my vehicle (it's in one country and I'm in another) so I filled out the Online Inquiry expecting to have to make a call an didn't have easy access to my vehicle (it's in one country and I'm in another) so I filled out the Online Inquiry expecting to have to make a call anyway. To my surprise, my query was answered in less than 30 minutes and it had the information I needed. Amazing and very prompt. It has saved me hours of time. Thanks! More

In my search for a new GTI, I encountered one dealer in my area who told me he had the exact car I wanted when it was clear he didn't have it, and another one who seemed to assume I couldn't go on the Web my area who told me he had the exact car I wanted when it was clear he didn't have it, and another one who seemed to assume I couldn't go on the Web within five minutes to find out the invoice price he'd paid and what kinds of incentives he'd gotten. Right as I was getting really frustrated, I went to the website of Stohlman, where I'd bought my first Jetta nearly 12 years before. I found an "Internet Special" equipped exactly the way I wanted at a fantastic price, and got connected with a salesperson, Scott Chapman, who was extremely helpful and very forthcoming about what taxes and fees the quoted price did and didn't include. Even with the destination charge and doc fees (and the plane ticket from Georgia to D.C.), the price still undercut anything in my area by hundreds of dollars, and Scott waited very patiently for two weeks until I could find a weekend to fly up, pick up the car and sign the papers. There wasn't any funny business or hidden charges in the business office when I signed all the paperwork and wrote out a check for the down payment, and now I'm riding around in a GTI that's EXACTLY the car I wanted. Major xxxxxxto Scott and business manager Menhee Lee not only for giving me a great deal but for making the whole process as efficient and stress-free as it could've possibly been. It was totally worth the travel time, and I'd recommend Stohlman to ANYONE on the East Coast looking for a VW or Subaru. More

My experience purchasing a new VW Jetta Sportwagen from Stohlman was excellent. The one thing I can not stand when shopping for cars is disohonesty and traditional stereotypical games. At the first whiff Stohlman was excellent. The one thing I can not stand when shopping for cars is disohonesty and traditional stereotypical games. At the first whiff of the xx I move on to another dealer, which is how we ended up at Stohlman. None of the nonsense was present when we purchased through Hoang at Stohlman. He was honest about the pricing and what was included and lived up to the deal. No efforts to push overpriced extras from sales through the business manager, Lee. All were very professional. After completing the purchase of the vehicle Hoang took the time to explain all of the little electronic gadgets that cars come with now - setting blue tooth, how to use the SD card slot for music, the alternative corded port for MP3 players, wipers, dsah lights, heating, brakes, sunroof - I am sure I will forget half of what he explained, but it will be a good head start when I go to read through the manual. I just purchased the vehicle so I can not speak to the follow up, but my impression is it will be equally professional. More

I bought my car used, a 2009 Mitsubishi Lancer from this dealer. A month later one of the keys stopped working. I scheduled an appointment with the dealer, and in the meantime installed an aftermarket sub-w dealer. A month later one of the keys stopped working. I scheduled an appointment with the dealer, and in the meantime installed an aftermarket sub-woofer and amplifier in the vehicle. When I brought the vehicle in to have the key reprogrammed I was told they couldn't get the car to go into reprogramming mode, and that they needed more time with it. I said OK, I'll have to schedule another time. A few months went by and I didn't think much of it as one key still worked. I got fed up with the stock stereo's reception, and installed a new aftermarket head-unit. A few weeks later my wife started driving my car more often, and the annoyance of having just one key became apparent. So I took the car in again, and arranged to leave it there all day. About half-way through the day I get a call saying "We cant get it to go into programming mode, we told you we needed you to remove the stereo last time you were here or else we cant work on it." This was the first time they had said the stereo was the cause (It makes no sense to me as to why a key won't program due to a stereo). I tried to explain to them that the scar was stock when the key stopped working, and that the head unit want there the last time I brought it in, but I was interrupted repeatedly. I asked to setup a meeting with the factory service rep thinking I would get some relief from the rude dealership service manager. Boy was I wrong. After 3 weeks of waiting, I finally met with the factory service rep, the dealership shop manager, and the technician who couldn't get the car to program the key. Once again he tried, and once again the car wouldn't program. He also tried to program a new key, and that didn't work either. The tech pointed at the head-unti, and said "It's the xxxx stereo causing the issue", to which I responded "Really? Because that wasn't there the first time it came in." The tech responded "I'm not going to argue with you." I of course pushed the issue, asking "Was the stereo installed the first time I brought it in for this issue?", again the tech refused to answer by simply ignoring me. So I turn to the factory rep and say "See, he won't answer because he knows it wasn't." At that, the dealership shop manager told me "After your done talking with the Mitsubishi Rep, I want you to take your car, get off my property, and not come back. We will not work on your car any more." I was completely taken aback, to be told to leave because they couldn't fix the car and we lying about the issue. When I asked why I was being told to leave I was told it was "because you called my tech a liar." The rep, of course being buddy buddy with the manager told me I would need to have the entire stereo removed, the original put back in, and then take it to a shop 30 miles away. He also felt the need to add "And if that shop thinks the stereo could have caused damage to any part of the car, your warranty will be void and you will have to pay for the repairs yourself." So here I am, unable to get my car serviced without removing the stereo first, and even then, having to go to a shop 30 miles away, all because Stohlman Mitsubishi, and Mitsubishi in general, refuses to honor the warranty on the vehicles they sell. And if you call them out on their shady practices, you will be banned from the dealership... but I bet if I go in there and tell them I want to buy a new car, all of a sudden I will be a "valued customer" again.... or at least until that car breaks. More