Stohlman Automotive

Very nice dealership and a great employee team!!! Helped me meet my budget so I can afford my monthly payments. After buying the car showed me all the car features! me meet my budget so I can afford my monthly payments. After buying the car showed me all the car features! More

I have purchased 6 Subarus from Stohlman and have had them all serviced there. The service department is top of the line. I am always treated as though I was a family member and always given the very hi them all serviced there. The service department is top of the line. I am always treated as though I was a family member and always given the very highest quality service for my Subaru. I have purchased two Foresters and most recently one Outback from Carol Prince. I would not consider going to any other dealer for either service issues or to purchase a new car. I am in love with the Outback which I just purchased. Buying this most recent Subaru (after keeping my latest Forester for 5+ years and putting 167,000 miles on it), was a pleasant and low stress experience. I give Stohlman Subaru ten stars!!! More

I could not be happier with my new 2012 CC! My salesperson Paul was exceptional, despite me test driving whst felt like every Vw he was patient and informative with a no pressure tactic. Transpare salesperson Paul was exceptional, despite me test driving whst felt like every Vw he was patient and informative with a no pressure tactic. Transparency in all number was very clear and I completely enjoyed my car buying experience from Stohlman. I would definitely recommend to family and friends. The GM and Sales Mgr, Michael were also very helpful. N.Murray More

Excellent Dealership. My car purchase this weekend was painless. I was in and out of the dealership within four hours and I test drove two cars during this period. I received an excellent rate for finan painless. I was in and out of the dealership within four hours and I test drove two cars during this period. I received an excellent rate for financing. Stohlman Mitsubishi followed up with me yesterday to make sure everything was working okay with me new vehicle. The service department has good hours with internet available if you decide to wait for your car. I will look at Stohlman's dealerships first when I decide to purchase another car. More

I just bought a used VW at Stohlman and was very impressed. I had a great experience with the use car team. They are very honest people, I did get everything that they promise me over the phone.. Ex impressed. I had a great experience with the use car team. They are very honest people, I did get everything that they promise me over the phone.. Excellent management team, I highly recommend STOHLMAN DEALERS IT'S WORTH ALL THE MONEY . More

We just leased our fifth Subaru from Stohlman Subaru. We have always been pleased with Stohlman's Sales and Service Departments and our visit least Friday was no exception. Bob Murphy, our sales associate have always been pleased with Stohlman's Sales and Service Departments and our visit least Friday was no exception. Bob Murphy, our sales associate, was very knowledgeable about the Outback and answered our many questions patiently and to our satisfaction. We were comfortable working with Bob. Richard was also pleasant to work with and he answered our financial questions completely and went to bat for us on the price. We will always lease or buy Subarus and will always deal with Stohlman. Alison Y. Bauer Mclean, Va More

Sold me a new car that already had damage, apparentely it was damaged while it was in the lot. Although they fixed the damage before I bought it, it should've been disclosed before I purchased it. They only was damaged while it was in the lot. Although they fixed the damage before I bought it, it should've been disclosed before I purchased it. They only told me about it until they found out they had to. They tried to get away with it. update: 6/27/11 After speaking with the Lorenzo, he was able to put me in a new Jetta. he was able to ensure I was completely satisfied.. He understood my frustration I had with the original purchase, he worked with finance to match the same deal. He made a very messy situation into a nice one. I am a satisfied customer. More

This is an edited version of my original post, made after all of the caveats to my recent car purchase from Stohlman Automotive were complete. Overall, Stohlman did a decent job working with me to broker a d all of the caveats to my recent car purchase from Stohlman Automotive were complete. Overall, Stohlman did a decent job working with me to broker a deal on a used car that fit my rather tight budget, but the customer service was not exactly stellar. My wife and I were short on time the day of our purchase and our sales representative, Lorenzo, was very accommodating with our schedule. We walked onto the lot knowing which vehicle we were interested in purchasing. A rather lenghty test drive (during which our sales representative spent the entire time on his cell phone) uncovered a major problem with the vehicle, however. The front rotors were very badly warped. The car also only came with one key, and expensive item for a VW. Realizing we wanted the vehicle, however, we got down to bargaining. This is where the the experience was not quite top-rate. First, I assume in an attempt to accelerate the deal, we were told that there were multiple parties interested in the vehicle from as far away as New York City - not likely for a used car of 2003 vintage that had only been on the lot for a couple of days. Second, we brought a print-out of the webpage advertisement, including asking price, and were told that the vehicle actually had two prices - the $2,500 more expensive "lot/dealer price" and the advertised "internet price," which was not avaiable to us if we purchased the car directly from the dealer and not via the web. I have a hard time believing someone would purchase a used car sight unseen and without a test drive - the advertisement only had a single stock photo of the vehicle in a different color. I took a lot to negotiate the price below the "internet price" even with our trade-in, which was valued at a whopping $2,000, about $3,000 under blue book value. I also inquired about the possibility of a warranty and was told that Stohlman did not offer a warranty for the particular vehicle I intended to purchase. In the end, Lorenzo agreed to replace the front rotors, have an additional key fob made and include a 3-month or 3,000 mile drivetrain warranty. He also threw in a detailing, but I always thought that was standard when you purchased a vehicle from the dealer. The purchase price ended up being pretty close to blue-book, even with our trade-in vehicle. I assumed that we would provide a down payment and then pick up the vehicle once the front brakes were fixed, the key had been made and the detailing completed. Alas, it was not to be. I was told that dealer policy prohibited them from keeping the vehicle on their lot once the purchase was agreed upon. If we wanted the car, my wife and I would need to take it off the lot that day - to drive into southern Virginia for a wedding with faulty front brakes. Furthermore, I would have to take a vacation day from work in order to bring the car back to the dealership the next week to have the agreed upon maintanence completed and eat into that 3,000 mile drivetrain warranty. Once we were in the actual purchasing office, the agent attempted to sell us a 3-year warranty for the vehicle! Basically, if we had purchased said warranty (which if you remember was "not available for our car") the price of the vehicle would have been back to the "lot/dealer" price. The following week I took the car in for servicing and the mechanics were fantastic. They replaced the rotors as promised, furnished me with a second brand new key and even provided documentation on the work completed. Unfortunately, there was not enough time left in the day to get the car detailed, and with the baby on the way, I will not be able to take another vacation day to have it done. Once the purchase and agreed upon maintenance were completed, I received email after email requesting me to write reviews on my experience, which I promptly did. Two weeks later, however, we still had not received the title or registration for the vehicle, which we had been told would arrive the week following our Saturday purchase. At this point, we were driving a car with no proof of ownership other than the purhcase price contract and license plates from our old car which were a week from expiration. I wrote multiple emails to Lorenzo and the Sales Manager, Jamie Dent, but did not receive any replies other than more requests to write favorable reviews about their dealership. In the end, I had to contact title person directly, on my own initiative, in order to have the paperwork completed. Only after we received the title and registration (four weeks after the purchase date) did I get a follow up email from Ms. Dent, which read, "At this point I passed your information and I believe you've already spoken to my Title Lady...Thanks." Not the best customer service, but the job did finally get completed due to my own diligence. All in all, we are very happy with our new (to us) vehicle. It just seems that as the customer, I was responsible for quite a bit more that I thought appropriate, considering it was my hard earned money going into their pockets. One reason I went to Stohlman Automotive was that my family has bought at least four, if not five cars, all but one a VW, from Stohlman's in my lifetime. If you are in the market for a new or used car, and don't mind doing some extra legwork that, in my opinion, should be addressed by the sales representative, then by all means, purchase a new or used vehicle from Stohlman. My wife and I managed to get a middle of the road deal on a great used car. While the customer service is lacking, rest assured that the service team is absolutely top-notch. More

We wanted to say how positive our car-buying experience at this dealership was - especially thanks to Abe, our salesperson, and his approach and knowledge. He definitely let us know so much about the car at this dealership was - especially thanks to Abe, our salesperson, and his approach and knowledge. He definitely let us know so much about the car we ultimately bought, and he managed to do it without our feeling pressured in any way. He's been in touch via e-mail and has continued his relationship with us even though the sale was completed - a new experience for us with any salesperson. Jaime Dent, Gen'l mgr. was a definite positive presence, as was the team we experienced at closing. We would enthusiastically recommend the Stohlman dealership based on the persons with whom we dealt. They have continued to include us in new owner meetings and have made us feel that there are friendly, knowledgable people to whom we can turn for information and service. More