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440 Reviews of Stockton 12 Honda - Service Center
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April 25, 2014
Not how to treat a loyal customer! I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory is I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory issue. They offered nothing, blamed me for the problem and punted me. A discounted/free alignment or a break on new tires might have helped, but they stiff-armed a loyal customer and blew me off. AWFUL! My next vehicle will be a Toyota and it certainly will not be purchased from anyone affiliated with them. More
by Baldychutes
Employees Worked With
Christy Nichols
March 17, 2014
David helped me quickly, offered my car to be washed and offered coffee and their shuttle service. I was called when the vehicle was finished and I picked it up at my convience. There was no cost to me beca offered coffee and their shuttle service. I was called when the vehicle was finished and I picked it up at my convience. There was no cost to me because it was included in my purchase. Super easy and awesome. :) More
by katohki
Employees Worked With
David Fox
March 02, 2014
Customer Service representative was friendly and very knowledgable. Helped me determine what work was needed at 30,000 miles. The work was completed in a timely manner. The courtesy vehicle vehicle se knowledgable. Helped me determine what work was needed at 30,000 miles. The work was completed in a timely manner. The courtesy vehicle vehicle service was very helpful. The driver friendly and courteous. More
by rhardy7
Employees Worked With
Dave Fox
February 20, 2014
I had front seat belts that would not latch. When I called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that I would have to make two trips, but Randy made it as painless as possible. They also called to inform me that the passenger airbag was recalled. Thanks for catching that so I didn't have to make another trip! More
by marksmyers
Employees Worked With
Randy Freestone, and Bobbie
February 08, 2014
Service was finished in a timely manner. All the people I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the mo I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the most knowledgeable when it comes to my vehicle. More
by jkthompson1
Employees Worked With
Marshall Lang
January 31, 2014
Used a new representative, Dave Fox. He was very polite and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him next time I need service. More
by missvicki
Employees Worked With
Christy Nichols and Dave Fox
January 22, 2014
They were very nice and friendly. Kept me up on what needed to be fixed (a new battery) and what was done! I bought the service package, so will be back!! I appreciated how they made me feel comfortabl needed to be fixed (a new battery) and what was done! I bought the service package, so will be back!! I appreciated how they made me feel comfortable doing something I hadn't had to do before! From calling and scheduling to checking car in, to keeping me up on what they were doing, to the final consultation and payment, David was very friendly and helpful! Very good experience. More
by dugntoad
Employees Worked With
David Fox and John ?
July 12, 2013
The only place I can trust in the valley which is a good thing. I'm sure everybody hates finding someone to fix their car as you are putting money in something that should just work. You can never reall thing. I'm sure everybody hates finding someone to fix their car as you are putting money in something that should just work. You can never really tell the difference when recommended replacement/service (belts, hoses, fluids etc) is done on a car. I bring all 6 of my cars here and only 1 car is a Honda. I know I won't be up-sold something that the cars don't need and I know the price will be fair. I fully trust when they recommend a service because I know there is a reason. The manager (Christie) has a great team under her as Devin and Randy have always taken care of me. I could probably write a book detailing all of my great experiences at the service department. Bottom line is I feel the service department at Stockton 12 goes above and beyond what I expect. I've been a regular customer for over 6 years. I'm a very picky person and rarely write reviews but this review is long overdue. More
by jasboo2
Employees Worked With
Christie, Devin, Randy
July 08, 2013
Worst auto service experience in my life. Steer clear of this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda on this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that "you get what you pay for" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to "the recent addition of ethanol" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue. I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to "the use of low octane fuel," and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that: 1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year. 2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times. 3. Stockton Honda doesn't care about my business, nor realize the "big picture" of customer service. 4. Stockton Honda has therefore lost my business. 5. I've never had a bad experience at other Honda service locations. I still believe in the Honda brand. = stay away from Stockton 12 Honda. Thank you Stockton Honda for the worst service experience of my life. Truly Yours, -The lowly customer (who obviously is using low-octane fuel). More
by TroyHerriman
Employees Worked With
Rick (service representative onsite) Christie (service manager onsite)
July 13, 2011
We were traveling through Salt Lake to Phoenix. Our AC quit working, so we showed up first thing in the morning to get help. Randy was great, got us right in. Thankfully it was an easy fix. They took care quit working, so we showed up first thing in the morning to get help. Randy was great, got us right in. Thankfully it was an easy fix. They took care of us and we were on our way home with working AC. Thank You!!! More
by PHXTraveler
Employees Worked With
Randy
