Stockton 12 Honda - Service Center

Purchase and Service Had to have 2015 CR-V serviced for vibration issues. Fix seems to be working. Bought the vehicle late in year and this was a widely known issue by tha Had to have 2015 CR-V serviced for vibration issues. Fix seems to be working. Bought the vehicle late in year and this was a widely known issue by that time. Would have appreciated if the dealership and sales staff was more forth coming at time of sale, I would have still bought the vehicle if they told me that some CR-Vs were experience a vibration issue at idle and a fix is in place. Had to find out on my own, which made me feel that they (dealership) was more interested in the sale than the customer. I was also surprised that when I spoke to the service manager on the phone, they seemed to be completely oblivious to the problem but yet Honda had announced in the middle of 2015 that they acknowledged there was a problem!!! More

Good experience We had two old recalls to be dealt with and a possible rear wheel bearing issue so not a little job. They were able to schedule us within a few days, We had two old recalls to be dealt with and a possible rear wheel bearing issue so not a little job. They were able to schedule us within a few days, got all the work done in one day and provided a shuttle service. Very pleasant to deal with. Hope we don't have to come back soon but will recommend them to others. More

service department made an appointment for service on my Civic I was told an hour to hour and half. I had broken ribs and lots of pain. My service advisor had my car made an appointment for service on my Civic I was told an hour to hour and half. I had broken ribs and lots of pain. My service advisor had my car ready in just over 30 minutes. In Gratitude, . More

great experience Travis work hard to get me the best deal without making feel pressured into something I didn't want. He was very considerate and friendly, made me fee Travis work hard to get me the best deal without making feel pressured into something I didn't want. He was very considerate and friendly, made me feel very comfortable. More

Incredible service I bought my car in 2006 I've handled most my car needs with Devin Butters. He is an outstanding employee and Rocco is awesome. I bought my car in 2006 I've handled most my car needs with Devin Butters. He is an outstanding employee and Rocco is awesome. More

very friendly and accommodating Service department people did an excellent job in handling my request. Car was well taken care of and all work was actually finished ahead of schedul Service department people did an excellent job in handling my request. Car was well taken care of and all work was actually finished ahead of schedule. More

Great Service Sager took great care of me. He was helpful and efficient. I asked to take a test drive after the service on my car (new tires, alignment, and rotors Sager took great care of me. He was helpful and efficient. I asked to take a test drive after the service on my car (new tires, alignment, and rotors re-machined) was complete, and he was more than happy to comply. He even had the technician double-check the work after test drive. More

Love service staff I never have a bad experience at Stockton Honda. Everyone is very friendly and go out of their way to make the experience an enjoyable one. I never have a bad experience at Stockton Honda. Everyone is very friendly and go out of their way to make the experience an enjoyable one. More

No respect for clients I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course pre-paid was mandatory. I used one oil change and then in May my car was totaled when I was rear ended in an accident. I took my daughter's Honda in to change the oil and asked to transfer my remaining two oil changes to her Honda. Devin, the service tech was so rude. He said I had to purchase a new Honda in order to transfer the remaining oil changes. When I told him I didn't have the money to spend $25,000 to redeem $50 for two oil changes he simply said, well that is your choice. I was so mad I asked for the manager's name. I then called Christy, the service manager and she basically told me I purchased the oil changes but they belonged to my 2010 Honda which was now totaled and parked at some junk yard by the insurance. Although my daughter's Honda was a 1998 and used cheaper oil, unless I purchased a new Honda I was out of luck. They couldn't refund my money either because the deal was made through an outside financial entity. So, here I was still working through the sting of an accident and all of the frustration of insurance companies and Stockton 12 telling me that even though I signed no contract explaining to me that the 3 oil changes I bought belonged to my car, not me and because some idiot rear ended me I lost the money and the oil changes. This is poor customer service and false advertising. There should be a huge disclaimer attached to their deal for oil changes, explaining all of the restrictions. Plus they need to train their service technicians in how to treat people who work hard for their money with respect. I have filed a complaint with the BBB. We will never give Stockton Honda another dime. More

Lied, didn't do the work I paid for 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. I asked what was included ie. do they check the frame for damage and ABS or electronic codes for the engine etc. The lady who made the appt for me said yes they check that. She said it is the same inspection we do when we buy a used vehicle or trade in. I also asked how long does it take for the inspection, I was told an hour and 1/2 to two hours. I thought great, they are thorough, and it sounded like a good expense of $111 dollars before I buy the car. I parked outside and walked in to the service bay and of the 7 people in there it took them a good few minutes of me standing there before anyone said "can I help you"? There are no signs of where to check in or who to talk to. The guy who checked me in finally was nice and wrote the vin and mileage down and put info into the computer. I asked him what was checked in the buyers inspection, he said all the stuff we check when we buy a car, so I asked specifically about the ABS and electronic codes and air bags and frame damage etc because there was a DRL light on the dash. I thought there was a problem because the Daytime Running Lights were not on. He said let me check if there are any recalls for that, he said no. I asked will they check that specifically and plug in to get the problem codes, he said yes. Having received the "yes, they will check that" answer I went to the waiting room. 25 min later, Randy calls me and says we are done. I thought that was fast, too fast. I walked out to the service area and the first thing they do is grab your credit card even before he would answer any questions. They push so fast to get you out of there Randy said everything passed, here are your keys and there is your car. I had to stop him and ask him if he checked the spare to see if the jack and lug wrench and such were there, he didn't know he had to look at the pass/fail sheet to see and said it doesn't look like we check that and he was gone. So i drive the 30 miles back to the dealers and notice the Running Lights are not on and the DRL light is still on the dash. I look over the pass/fail sheet and under TECHNICIAN: there is "no name on file". The section, Equipment: has exterior lights - PASS. I called to talk to Randy he said he would have to ask the tech who worked on it. Except there is no name on file. He called me back and said that if it was made in Canada VS the US then blah blah blah I don't even know where Roseville is, I said California. He said something like the tech honestly doesn't remember the DRL light on the dash. I said it is an exterior light and you put PASS on it except they are not working and I even told the check in guy about the DRL code before you saw it. He said you guys did electronic code. I repeated myself saying it is not working and you put "PASS" on the sheet. I said I wonder what else "FAILED" that you "PASSED" because you obviously didn't check it. Then he got short with me and said that is not one of the things we check. I knew I was getting nowhere with him because he was getting "short" with me and they didn't do even the obvious visual checks even after I told them about it. They were not thorough, they were not honest, then they blew me off when I had proof that they didn't do what they said. They flat out lied to me, and obviously they don't check what they charge you to check. Also if that is the way they "certify" all their used and trade in cars, I would never buy one from them. There is more rudeness and lying to the story but you get my drift. Save yourself some grief and don't use Stockton 12 honda for service. More