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440 Reviews of Stockton 12 Honda - Service Center
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March 08, 2017
no customer service 9 workers, 2 customers and I'm still standing here waiting for assistance. (No, really keep chatting with each other, I don't really need to get back 9 workers, 2 customers and I'm still standing here waiting for assistance. (No, really keep chatting with each other, I don't really need to get back to work). I HATE coming to this place for oil changes but like an idiot purchased the maintenance package with my car. This is the 9th visit and it's the same every stinking time. Once my service plan is up I'm never coming back here. Oh wait, there's the smiling guy now and I only had to stand in a line with no one but me for 10 minutes. More
by Dayna
Employees Worked With
Devin Butters
February 18, 2017
Excellent Great service and customer service. It went faster than predicted and great coffee and popcorn while I waited. Brendan was very friendly. Thanks for e Great service and customer service. It went faster than predicted and great coffee and popcorn while I waited. Brendan was very friendly. Thanks for everything, Honda. More
by Heidi Sanger
Employees Worked With
Brendan Titus
February 13, 2017
Great place to go! Warm greeting; explained the process and came within 1/2 of the time quoted for the services. Price in line with the amount projected. I'd return. Our Warm greeting; explained the process and came within 1/2 of the time quoted for the services. Price in line with the amount projected. I'd return. Our family has purchased 3 new vehicles from Stockton 12 in the last two years. I think that sums it all up! More
by mdanders
Employees Worked With
actually don't know any names
February 09, 2017
Free recall is not free This is the second time I've gone to their service center for a recall. Of course recalls are free but they always find additional problems that are This is the second time I've gone to their service center for a recall. Of course recalls are free but they always find additional problems that are related to the recall. On both situations, the related issue was not covered. Seems like they have a competition on who can upsell more for the day. I didn't feel like they were concerned about me but just more profit. On both occasions I was told that the fix on the recall would not benefit me unless the other part was also fixed. For example, the recall was for bad airbags. They were replaced but they would not deploy unless I spent $775. So I have new airbags that won't deploy. Now why wouldn't that be part of the recall. Feels a lot dishonest. I will not return and will tell others about my experience. Also, as a side note, they open at 7am. I showed up and walked in and was greeted with "how can I help you". After my explanation, he told me to go wait outside because I was early and they weren't open... It was 6:59. Wow, how's that customer service? I barely got outside when they opened the door and said they were opened. More
by Aaron Wilkerson
Employees Worked With
Bill Talbot but he was not the one who told me to wait outside.
August 22, 2016
Efficient, friendly, knowledgeable staff Appointment in the morning was handled by Chloe. She was efficient, knowkedgeable, and helpful. Appreciated her due diligence in looking after my best Appointment in the morning was handled by Chloe. She was efficient, knowkedgeable, and helpful. Appreciated her due diligence in looking after my best interest. Thank you. More
by Civic4me
Employees Worked With
Chloe
August 01, 2016
Oil Change I had an appointment but was early. They were able to get me in and out very quickly. It is nice that they are so accommodating. I had an appointment but was early. They were able to get me in and out very quickly. It is nice that they are so accommodating. More
by chrislund
Employees Worked With
??
May 27, 2016
Typical slimy car salesman They are great at selling you a car but anything other then that and they are TERRIBLE! They will sell you a free service package, and promise you wo They are great at selling you a car but anything other then that and they are TERRIBLE! They will sell you a free service package, and promise you won't have to worry about a thing for the next five years. I took my car in to have the oil changed and asked them to look it over and make sure the car is ok. They took all day and said the car was fine, less then two weeks later my battery died and I was left stranded. I had to pay for tow truck to their service department where they said the battery had been dying for a long time and someone should have caught it. (I had just given them the perfect opportunity too!) While they were fixing my car, they proceeded to fix it with out asking me if that was what I wanted or telling me the price. At that point I just had to pay for the work that had been done. They never called me, I had to call them to ask what was going on with my car. When I asked for the price they quoted me one thing but then tried to charge me double when it came time to actually pay, once again they never told me what they were charging me they just wanted my credit card information. I also cannot get my car title from them. I have called multiple times and Stockton 12 claims they have nothing to do with it and can't help me, when I call Honda financial services they will tell me they sent the title out, and offer to send me a paper saying the car has been paid off and that I will then have to go to the DMV to get a new title. I asked if they would please put a tracker on the paper stating I have paid the car off and they told me no they couldn't do that. My car has been paid off for 2 months and I still don't have this resolved. So glad I have a visit to the DMV to look forward to, if I ever get the paper they promised to send. More
by Alli
Employees Worked With
don't know
May 05, 2016
Always Happy with the Service @ Stockton 12 Honda I bought my Ridgeline @ Stockton 12 Honda back in 2010. With their expert service, it still runs like new. I'm very happy with Stockton 12 Honda! I bought my Ridgeline @ Stockton 12 Honda back in 2010. With their expert service, it still runs like new. I'm very happy with Stockton 12 Honda! More
by Sidmeister
Employees Worked With
Sorry I can't remember his name. He's new and has a different name (i.e. not like Bob or Mike)
April 18, 2016
Servicing of Honda Accord and Nissan Altima I have been a customer of the Honda 12 Service Department for 12 years. I have had Juan and Derek as service advisers and both were very helpful. I ta I have been a customer of the Honda 12 Service Department for 12 years. I have had Juan and Derek as service advisers and both were very helpful. I take my Nissan Altima to Stockton 12 because of my past disappointment with the Nissan dealer in our area. More
by John Hiskey
Employees Worked With
Juan, Derek
March 18, 2016
Inspection, Emissions, Registriation and Alignment of Honda I was pleasantly surprised how quickly the requested service was completed considering how late in the morning I brought my car in. The quality of t I was pleasantly surprised how quickly the requested service was completed considering how late in the morning I brought my car in. The quality of the work was exceptional as well. Thanks You! More
by tcmiller1
Employees Worked With
I don't remember his name, Sorry
