Stivers Hyundai - Service Center

STEER CLEAR of this service department, which is only concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun v concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun visor for my under-warranty vehicle (the visor's internal spring had broken). The service rep would not take 30 seconds to look at my visor to confirm it was broken--said I had to make an appointment, but that it was a stocked item. This was a bit frustrating, because I would now have to take time off of work, but I also needed an oil change, so I made an appointment for a week later. I arrived a week later (on a Friday), taking time off of work, for my 7:45 AM oil change (and for them to confirm that my sun visor was broken). The first thing the rep did was try to upsell hundreds of dollars of ridiculous service to me. I stood firm on my basic oil change. Then, my car sat in the intake area for an hour before they even moved it into the shop. Tell me, how is it that they got so backed-up so early in the day? It then took another 30-45 minutes for them to change the oil. So, it took 1 hr and 45 minutes to accomplish an oil change for which I had a first-thing appointment. They said they had to order the visor (which they had previously said was a stocked item), but that it should be in Mon--or Tues the latest, and that they would e-mail and call me. I ensured they had the correct contact info. At 5 PM on Thursday I still hadn't heard anything, so I called them and left a voice message (because they did not answer their phone). They called me back about 30 minutes later to let me know that my visor was in. Because I was leaving town on Friday, I stopped-in to the department personally, with my screwdriver in hand...in case they were unable to take the 60 seconds required to swap the sun visor. At first, they insisted that I make an appointment for the service. Really?? I'm going to take another 2+ hours off of work so they can perform 60 seconds of work on my car?? I insisted that they do it immediately or let me do it--that I had a screwdriver and was quite capable. They said they would do it immediately. An hour later I got my car back (for 60 seconds of work), and only after strongly insisting I needed it "NOW" so I could catch my flight. I had gotten an oil change there about 3 months prior, with similar attempts to upsell needless service to me, and with similar disregard to the value of my time. They never offered an apology or an explanation for their sub-par service. So, I will NEVER use this dealer again. My two late-model Hyundais and I will be going elsewhere. More