Stivers Hyundai - Service Center

Top notch service provided by Todd Franklin. Stivers Hyundai dealership is the best place to buy a 🚗 🚘 🚔 Stivers Hyundai dealership is the best place to buy a 🚗 🚘 🚔 More

Shelby Parker was my service provider and brightened my day when I was told my service was under warranty. Thanks Shelby for the customer service. day when I was told my service was under warranty. Thanks Shelby for the customer service. More

I popped in expecting to make an appointment for oil change, etc and Todd said they could do it right then! I was out in less time than it took to check through emails 😄 and Todd was super courteous. I change, etc and Todd said they could do it right then! I was out in less time than it took to check through emails 😄 and Todd was super courteous. I really appreciate all the folks at Stivers and I just like going there!❤️ More

During a replacement of an engine due to warranty, it was suggested I needed brakes and transmission and brake fluid, I refused the brakes but at 5:45 on 3/12/24 I agreed to fluid, I called 3 reputable autom suggested I needed brakes and transmission and brake fluid, I refused the brakes but at 5:45 on 3/12/24 I agreed to fluid, I called 3 reputable automotive businesses in Camden at 8 am on 3/13/24. I was told this was not necessary and at 8:45 that very morning I left word with service not to replace fluid. He was off for the day and called me on 3/14 to say work had been done despite my phone call, I would be charged the $550. I felt this was wrong and asked to pay only for fluid, no labor. He refused. On picking up car on 3/18 we asked to see work sheet for time and day fluid was replaced. He could not produce the document with this information. Needless to say, I paid the total of $550.40 but never again would I be a customer there and would advise anyone else to think twice. More

The service writer Chris was very helpful and polite. He let me know everything that was going on with my car and at the end he advised me that everything was done and checked, and all the paperwork was He let me know everything that was going on with my car and at the end he advised me that everything was done and checked, and all the paperwork was filled out great so I could read it and understand it. More

I have been very pleased with the dealership. recently I had an oil change and my person there Todd was awesome he kept checking on me. Each visit has been a great experience recently I had an oil change and my person there Todd was awesome he kept checking on me. Each visit has been a great experience More

This review is because Stivers Hyundai had my vehicle from Aug 14-25th & "couldn't duplicate the isssue" because they admittedly dropped the ball & didn't touch it for the 2 weeks it sat there yet told m from Aug 14-25th & "couldn't duplicate the isssue" because they admittedly dropped the ball & didn't touch it for the 2 weeks it sat there yet told me to come get it for the problem to duplicate for me before I even got home. I took my car in under warranty, as it has a major issue in the hybrid system and every 20 or so miles it sounds a horrible alarm and power to the motor cuts. This can cause a fatal accident while driving to say the least. My service writer left the company and my car got forgotten about for almost TWO WEEKS. It sat there, nothing being done to it and no communication. I finally reached someone and found out my service writer was gone and they didn't know a status on my car, would need to talk to the tech in the morning. Claiming techs do not document what they do to your car and keep it in their heads. This alone is a problem. When they didn't call me back as agreed upon the next morning I decided to go up there and see what was going on. As I got almost there, the associate finally called me and I was on the other line so I let it go to voicemail (I was 5 minutes from the dealership). I checked the voice-mail when I got to the dealership before going in to get the message that in the 7 mile drive this morning they couldn't duplicate the issue so they couldn't do anything and I could come get my vehicle. I had a loaner vehicle from them, had been to the beach the weekend before followed by an out of town work trip the prior 2 days (just got back in town), had not been to clean out the clutter yet as I had been traveling so there was a few bottled and some trash in the floorboard. I wasn't coming there to return the vehicle, I was checking on mine. When they insisted I take my unfixed vehicle I got my personal items from the car & handed them the keys to theirs. I left and drove maybe 30 miles and low and behold it happened again, that problem they couldn't duplicate (because they didn't try, they let my vehicle sit for 2 weeks and when they discovered their mistake, instead of making it right they try to make it all my fault they couldn't). I took it directly back (took a picture of the dashboard for proof for them) and while I could leave it if I wanted and they would get to it when they could they wouldn't provide a loaner because they had to throw away some trash from the car they took back because they refused to fix mine after leaving it sit for 2 weeks (its under warranty). They left my backseat torn apart when they returned my vehicle....just like it had been 2 weeks earlier on day 1 when they actually looked at it. Would not do what I told them to do to get it to duplicate the issue so they could use their computer to tell them the codes and errors and blamed that on the car being low on gas, yet not once in 2 weeks did they call me and ask me to come put gas in it for you or for the love of put a gallon on gas in it (it's a HYBRID it doesn't take much). Then threatened to call the police if I complained about their service or lack of service without going to his office with him...threaten your female customers much mr big bad service manager (Rich is his name). There is no wonder the service department is horrid, it starts from the top of the department and trickles down. Austin is a service writer there....has a major attitude from the word hello. Chris is over the express lane and when he didn't call at 8am as he setup he lied and said he did and left a voicemail.....no missed call, no voice-mail and because I was expecting his call I had my phone with me. Lies and attitude. Failing to do their job, covering up their mess ups, blaming their lack of everything on the customer, attitude, rudeness, and general lack of concern for customer safety tells me you should stay far far far away from this dealership. Their only defense? I "trashed" their loaner because I had not cleaned it out after my trip yet. More

Stivers service department continues to provide the lowest standard for customer service satisfaction. Being told no to a warranty claim is one thing but the condescending attitude is unforgivable. As lowest standard for customer service satisfaction. Being told no to a warranty claim is one thing but the condescending attitude is unforgivable. As for the 10 year 100k mileage warranty: only the dealer determines what is covered and when. Forget about trying to talk the Hyundai corp about anything: My wife took her 2021 Hyundai Tuscan Unlimited with 22k miles in because we discovered the weld had broken on the exhaust. They said someone had cut the pipe trying to steal the catalytic converter. See the photos for yourself. The pipe was not cut- it broke. Just another example of why not to trust dealer service at all. Always watch the repair when possible. FYI. I ended up welding the pipe to match all other welds along the exhaust pipe. It was too easy. Photo 1 of 4 Photo 2 of 4 Photo 3 of 4 More

Great experience everytime I go for an oil change. My service tech is Channon he makes sure that I'm well taken care of and that all my questions are answered. He's very friendly and helpful. My service tech is Channon he makes sure that I'm well taken care of and that all my questions are answered. He's very friendly and helpful. More

Hello Stivers Hyundai, A special thanks to all the people involve with making the decisions on case # 21463650 for my Hyundai Sonata 2015. Throughout my journey with you I have been through many chang people involve with making the decisions on case # 21463650 for my Hyundai Sonata 2015. Throughout my journey with you I have been through many changes with this car but every time from the CEO to the mechanic working on problems or issues things were fixed in the office and in the shop as well. Now, I could say ones again to all the team players of Hyundai, “I’m back in the game and a million thanks from the office to the mechanic shop stay professional and keep moving forward with the great quality to make each customer pride for choosing Hyundai.” More