Stivers Ford of Birmingham - Service Center

Service and sales Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years and am very satisfied with Adamson Ford. More

Customer Service was excellent I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift an I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift and thought I would have a long wait time. I was back on the road less than 45 minutes. I will be back for any other service needs More

Early drop off for repairs. Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the r Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the repair to our car. More

Excellent customer service. Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows More

Professional staff. Excellent service Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has bee Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has been gratifying that they have taken great care to manage keeping it performing well. More

Spot on service The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little too warm. Overall i would give the experience an A+ rating. More

Poor Service Department Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After multiple visits and pictures taken the warranty work was approved. Set up an appointment where a service consultant was to make the repairs. He failed to notify me that I would need to leave my vehicle and would I need to pay for my own rental car. I had to pick up my vehicle as no rental was scheduled and was too late in the day to do so. Once Thanksgiving holidays were over, the original consultant left the dealership. I left two messages to another consultant to return my call to fix this issue and never received a call. Luckily I got in touch with the individual and he told me I needed to speak with someones else in the department. I left multiple messages for him to call me and never received a call. Finally got in touch with the service manager and he said the claim had expired and nothing he could do. I expressed my dissatisfaction in his service department and called Ford to open a new case. I received a new case number and again called the service department. Service manager was hostile on the phone and said he would answer the case and would recommend me visiting another dealership and hung up on me without getting the case number. Very unprofessional service department and extremely lacks communication. More

Stay away. Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 mi Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 miles on it stalled in the middle of the traffic. Likely nobody rear ended me and I escaped unharmed. It was real life threatening situation. Turned out Electronic Trottle Body broke down. Repair time to replace it is about 30 minutes. This is common problem for most of Ford cars and it's unbelievable that they sell cars that are really DANGEROUS to drive. Just read the reviews. No recall for this problem is issued by Ford. Car was towed to the nearest Ford location Adamson Ford. It all happened in Thursday around noon. Ford haven't offered any loaner car or arranged rental even when I asked for it. I explained that I'm in Birmingham on business trip and had to leave on Saturday morning. They promised to call me and update on the status of repair. They never did. I had to call them Friday three times and asked and begged to fix my car so I could drive it home. Service advisor Bradley Evans acted like he doesn't give a xxxx about me and my problem. He told me that is the earliest they could even take a look on my car is Monday next week but he wasn't sure they will. I had to drive rental car home and eventually drive back 300 miles to Birmingham to pick up my car when it is finally fixed. Buy Ford car or service it on Adamson Ford dealership service center only if you are into some sort of S&M and like to be treated like dirt. More

Wrong made right I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this d I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this dealer made it right. They fixed all the problems I had with the truck. So I would be a return customer. More

I've taken both domestic and foreign vehicles to this dealer, they always do a great job. They have me in and out fairly quickly every time. Geico has an office there, which makes it easy. They also work dealer, they always do a great job. They have me in and out fairly quickly every time. Geico has an office there, which makes it easy. They also work with Enterprise, so the process from insurance to repairs to rental is seamless. I send all my family members and my friends here to have work done...I recommend this shop. More