Stivers Ford of Birmingham - Service Center

Service Department They only get one star because I can't go less than one. Absolute worst customer service ever. I would consider their service department as a parts c They only get one star because I can't go less than one. Absolute worst customer service ever. I would consider their service department as a parts changer, not a service department. Took my car in for a fan blower problem, and three trips in, and $1,085 later, its still doing the same thing. Now they want more money to replace another part. All of this within days of the first visit. More

You fire best people, you lose customers You have obviously not learned there is a balance between having great people employed and return customers. Your best salesman, Sparky Sparks, fire You have obviously not learned there is a balance between having great people employed and return customers. Your best salesman, Sparky Sparks, fired because you had to pay him too much. Your service center has gone from great to crap since you’re fired Brad. Are used to drive past two dealerships just to go there for service. Since his firing (to save money as his coworkers reported), you need to know that you’ve lost 4 oil changes, one tuneup, and eight new tires to fast lane in Alabaster . I may be one customer, but I‘m showing my displeasure with my feet – I won’t be back. I will go out to Anniston to buy my new car from a salesman who actually cares about his customers and when I find out where Brad is working, that’s where I’ll get my car serviced! More

Knowledgeable service personnel I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble free for 24 months of ownership. This past January I noticed what I thought was tire whine and decided to have the tires rotated and balanced before a trip to the gulf. On our trip this noise got progressively louder to the point that my wife asked me if we were going to make it home safely. Having retired from working in the heavy duty truck parts business over the past 40 plus years, I recognized this noise sounded like a pinion bearing was going bad in the rear end. I made a few phone calls and asked several people in the truck parts business if they knew of a good reputable Ford dealership that had a good rear end mechanic that they could recommend. Three out of four said Adamson Ford. I knew that Adamson had been around a long time, I used to do business with their parts department many times over the past decade and my former employer bought many vehicles over the past several decades. So I decided to call their service manager Mr George Salter. George suggested that I get the truck in as soon as possible so I carried it on down that afternoon. He had his rear end man ride with me to hear the noise that I was hearing. We didn’t have to go very far and he agreed with my diagnosis of a bad pinion bearing. This was on a Wednesday afternoon, the truck was ready Monday afternoon. I was pleased to hear that the Ford factory warranty would cover the repairs 100%. My service experience was great, everyone seemed to care. I got a follow up call the next morning by a young lady to make sure that I was happy with the service that I had received and if I had any issues or questions. I told her that I did have some questions that I wanted to ask the service manager when I picked up my truck but he was out at the time. This nice young lady said that she would have George call me back in a short time. In less than 30 minutes George called. I asked my questions and thanked him and the company and the employees for all they did to make my Adamson Ford experience a pleasant one. By the way, my truck is quieter now than it was the day I bought it 26 months ago. More

Maintenance (The Works) Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called promptly when my truck was ready for pickup. More

Poor service I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someo I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someone on my 4th try that would help me although he wasn't the person I needed. He told me real quick it would be 2 weeks before I could bring my car in. I told him I had been trying to get in for the next week because I would be out of town. I was told I could drop off my car and they would look at it while it was there for the 4 days and let me know. At drop off I was promised they would contact me and let me know once they looked at it. I was never called that week at all. We called on Friday and was in hold for 15 minutes. We waited until Monday to see if we could pick up or not and was told yes. They told my husband they couldn't find anything wrong. I'm frustrated because Ford begs us to use their service dept but the communication is so poor or nonexistent it isn't worth it. We have bought 6 brand new Fords in the last 11 years and are looking to buy another new vehicle within the next 3 months but at this point I have decided I will try another brand to see how the service is there. I had called this dealership and another Ford dealer 6 months ago trying to get my car in to be serviced for something different and couldn't get in then within 2 or 3 weeks - I then paid out of pocket elsewhere to get what I needed done. It is clear to me that Ford only wants to sell vehicles and isn't concerned about the customer service of the customer after the sale. More

My service at Adamson Ford I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil change, tire rotation and fluids topped off. While in the waiting room, another very friendly agent told me I was due for wheel alignment. I agreed to add that as well. My entire wait time was approximately one hour, which was fantastic! I am very satisfied with my experience at Adamson and highly recommend them. Sincerely, Sharyn Menzies More

Quality service As with the sales department, the service department at Adamson Ford does not disappoint! With timely, reliable, quality and friendly service... what As with the sales department, the service department at Adamson Ford does not disappoint! With timely, reliable, quality and friendly service... what else could you ask for! More

Service and sales Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years and am very satisfied with Adamson Ford. More

Customer Service was excellent I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift an I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift and thought I would have a long wait time. I was back on the road less than 45 minutes. I will be back for any other service needs More

Early drop off for repairs. Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the r Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the repair to our car. More