Back

Stivers Ford South - Service Center

Union City, GA

4.1
381 Reviews

381 Reviews of Stivers Ford South - Service Center

Sort by
April 24, 2023

I've been with Auto Nation since before around 1998, before the name changed to AutoNation. I'm disappointed in the quality of service and how it has declined over the years. In my last 2 visits, I need More

by pss.inc.kjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Apr 27, 2023 -

Stivers Ford South responded

Hello, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6075 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 30, 2023

Service was poor, no communication, no responses or return calls. I felt disappointed and disrespected More

by peddygory60
Recommend Dealer
No
Employees Worked With
Matt
Apr 03, 2023 -

Stivers Ford South responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (770) 674-6075. We'd appreciate the chance to make your experience a positive one.

Apr 03, 2023 -

peddygory60 responded

This is the nearest Ford Services Center and I would like to make it my go to for services on my Ford vehicle. I cannot do this without the support and cooperation of this center. I have complained twice about a noise coming from my car when in reverse, yet there has not been any communication as what the cause is. My car was held for five days, no mention of a load car. My car was returned after numerous attempts. It was not sanitized nor cleaned properly. This is my only means of transportation and this experience made it very inconvenient. I am asking for better services and communication. Matt was the one person who listen and responded. My service person assigned was Micheal Stevens.

March 23, 2023

My car was serviced in a timely manner. Chris my service guy was nice too. More

by tijuanayg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Harder
Mar 27, 2023 -

Stivers Ford South responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 22, 2023

Great place to take you vehicle for service. Chris Harder handled the appointment in a professional manner More

by Fleoffler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harder
Mar 25, 2023 -

Stivers Ford South responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 12, 2023

Their customers satisfaction is their main priorities . Also, their interactions with their customers is always cordial and in timely manner and that’s the reason I would always recommend this dealership to More

by adomfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 14, 2023 -

Stivers Ford South responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 17, 2023

They go above and beyond to make sure ur vehicle is running correct. Prices are fair as well More

by cramirez011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher from auto nation ford Union city
Feb 21, 2023 -

Stivers Ford South responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 12, 2023

Best mechanics, and the best car repair place in Metro Atlanta! We always come to them for all our car buying and repair needs. And the prices are good, too! More

by Mrs. Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was one of the the heads of the department
Feb 15, 2023 -

Stivers Ford South responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Union City. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 10, 2023

My service rep. Mr. Chris was very polite, nice, and professional as always. I also had the opportunity to meet and speak with the General Manager Mr. John who too a More

by kendallbrunson1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5-stars
Feb 10, 2023 -

kendallbrunson1 responded

Thanks both Service Mgr. Chris and Gen. Mgr. Mr. John for assisting in getting my vehicle together. Still waiting on details from footage. Have a great weekend.

Feb 13, 2023 -

Stivers Ford South responded

Hello Kendal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 02, 2023

I have been using this dealership for years. Always received excellent customer service and professionalism. More

by Jtroupe8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joya
Feb 06, 2023 -

Stivers Ford South responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 29, 2023

I would highly recommend AutoNation Ford Union City auto shop! Danielle C. was very professional, very helpful & had great prices. I own a 2016 Ford Fusion and have used AutoNation Ford for many service tri More

by TRAVISAKEIGHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle C.
Feb 02, 2023 -

Stivers Ford South responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Union City and we hope to be of service again in the future.

...
5
...