Stivers Ford South - Service Center

Poor service department I had a fine experience purchasing my car from this place, about a year later I needed help with my warranty. The front desk was cranky, couldn't loo I had a fine experience purchasing my car from this place, about a year later I needed help with my warranty. The front desk was cranky, couldn't look up my file and purchase, told me service department would get back to me, they never did. I had to call later, and the service department was unhelpful as well! They grudgingly looked up my file after I pressed them to see if I would be covered. Just in general bad attitude and no customer service, didn't care to make me happy at all or even be kind to me over the phone. I work as a guest service as well and I got off the phone, shocked by the lack of caring. I understand if something isn't covered, but you can at least pretend to be nice about it. Will continue taking my car to mike fitzpatrick for service and help, not autonation, where I bought my car. More

Poor Customer Service in the Service Department I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford dealership. I have bought 2 cars from them. My last one was a 2013 CMAX. When I would go in to get service work done, I was always updated and I left my car off, would get a call when the car was done. The past two times I have gone under AutoNation, I never get a phone call to either update me nor tell me my car is done. This past time I had a major issue of which, the service department allowed me to drive away with an issue worst than what I brought in. I immediately turned around and brought the car back. Now mind you, its took over 2 1/2 hours to get a live person after leaving phone messages asking to be called back to see what was going on. On Friday the service rep called me at 3pm over the issue and promised to get back to me ( wouldn't that be the same day?), no call back. On Monday I called and keep getting the recording to leave a message. When I got a hold of the operator, she told me the service rep was off and when I asked to talk to the Service Manager , she laughed and said he and the General Manager were very hard to get a hold of. Are you kidding me, where is the customer service? I leave a very curt message to the service manager over the issue at hand and to call me back as soon as possible. No call back. Finally Tuesday the Service Rep calls me back and says they were taking care of the issue and asked if my car was there. Are you kidding? Don't you know you took it in and have been sitting on it. I had to keep calling today to find out if it was done. Mind you its now a week my car. Finally called the cashier and found out it was done and then right afterwards the sales rep called to say the same thing. When I arrived shortly afterwards, the cashier knew who I was, but did the Service Rep or the Service Manager touch basis to ensure I left feeling like they cared about my issue. The cashier handed my paper work and off I went. Very poor customer service. All it would have taken and they were not busy in the service department, is to touch basis, a few minutes of customer service and I would have left feeling they did help me and wanted my business. I am not returning and will go to another ford dealership for service and will be purchasing future fords else where. More

Factory recall service visit a dismal failure My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to t My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to the service advisor three times why I was there, even showing him the documentation (including pictures) that I had received from Lincoln which described the recall problem in detail. At this point I was told that parts would have to be ordered and an authorization from Lincoln received before the work could be done. When I made the service appointment I was told by the same service advisor that the recall service would not take long. He made that statement having no idea of what the service entailed. I asked for my car back, the service advisor was no where to be seen. A driver brought my car around and I left having wasted several hours and accomplished nothing. More

Christopher Harder, is the best Lincoln man. I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car, MKZ and many more over the years. I can call him and he makes my appoint right over the phone. I have always gotten a square deal from him. He knows just about everything with Lincolns and what he .doesn't know he finds out. More

Stopped by dealer and made appointment for 9 am the following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 pers following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 person working on electrical and there were still 3 in front of me before they would even look at it " . When I arrived I was told that they would get it in immediately because I had an appointment . I left without having the truck repaired,when leaving they asked if I would like to reschedule , I declined and wonder what would be the use since they obviously don't know what scheduling an appointment means. More

Had Taken truck in due to engine light on Pick the truck up later on and it was running rougher then before I had taken in there shop Brought the truck back to tell them about problem they begin looking at up later on and it was running rougher then before I had taken in there shop Brought the truck back to tell them about problem they begin looking at it and came back and stated they need to change a gasket. Truck was ready go started driving home the engine came back on that was $400 well spent NEVER BRING YOUR CAR OR TRUCK TO THIS PLACE WHICH IS CALLED AUTONATION OF UNION CITY More

Lavial Arnold is a great sales associate. He can get it done. In 2010 he put my wife and I in a brand new Ford Focus with no problems. The car still runs great and we haven't had any problems with it. When done. In 2010 he put my wife and I in a brand new Ford Focus with no problems. The car still runs great and we haven't had any problems with it. When we need servicing, I go to Lavial and he gets me in and out as quickly as possible. I recommend AutoNation Ford Lincoln to anybody. More

I had an absolutely awful experience this week. I took my 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, Christopher Harder said he could find no fault with the system and wrote "Unable to verify concern" on the report. Foolishly I trusted him at the time and took the car home without verifying right there. The next day I tried to use the heated seats and the same problem was there. The light came on and stayed on for a two seconds and went out. The seats never heated. I immediately called Christopher Harder to tell him that the heated seats were not working. He insisted that he had witnessed himself that they worked, and dismissed my concern because he checked it himself. I took the car in that afternoon and showed another service advisor that it was not working and told me to wait for Christopher Harder. When Christopher Harder came he continued to insist that it was working because he checked it himself the day before and it was working then, even with all the evidence to the contrary right there. I explained that it had not worked for a month and it clearly was not working now so there is no way it worked when he checked it. He said he was done with me and asked if I wanted to speak to the service manager. I said yes. Service manager Wayne Quattlebaum came and I showed him that it was not working. He drove the car back to do some tests on it. After about an hour he came back with a printout from the manual and told me the seats are not supposed to work under certain conditions such as when the RPM is below a certain level. I explained that the seats work under no circumstances at all, at any speed, at any RPM, at any temperature. He scratched his head and said he would talk to an engineer tomorrow since his engineer was not there at that time. I asked if he was going to keep the car to show the engineer tomorrow. He said no, I should keep the car and he would call me tomorrow. Apparently, while I waited for about an hour, instead of doing tests on the car, which he said he was going to do, he was looking up reasons why it was OK that the heating -cooling system did not have to work. I do not know how the engineer is going to fix the car without looking at it so I guess they have decided that they are not going to fix it. Very disappointed with the service and attitude, especially the unapologetic rudeness of service advisor Christopher Harder. After driving foreign cars for many years I made a concerted effort to buy an American car. Never did I expect that the first problem I had with the car would be handled this way. Did I make a mistake to buy American? More

I always have my Mustang serviced here. I have always had good experiences with all of the service techs, particularly Chris. He is super nice and professional. He really seems to care about doing a go had good experiences with all of the service techs, particularly Chris. He is super nice and professional. He really seems to care about doing a good job. It is a pleasure to work with him. I would highly recommend the service department. More

Over the past few weeks, I took my Ford Escape in because the engine light keep coming on. Prior to taking my truck in for service, I visited Auto Zone and each time my car was diagnosed with ignition coil i the engine light keep coming on. Prior to taking my truck in for service, I visited Auto Zone and each time my car was diagnosed with ignition coil issues with the last service request being "misfire". Having only to drive my car for two weeks, the light came on again. When I took it back, I waited for three hours only to find out that the fuel injector for P2 need cleaning. Not once did they tell me what was wrong with my car! I asked them 3 times and each time they told me they were working on it granted without my permission. When my car was completed, I drove off, car ran fine, no problems. On the way from my last errand, my car ran hot. I immediately stopped. There was no antifreeze in the reservoir! I waited a few minute until the car cooled down, replace the coolant and the car was fine. The nex morning, the engine light came on again. I went to the dealer again. Two days later the advised me that I had a cracked head gasket!!!!!! After viewing my initial invoice, the service dept checked all blocks stating that they had checked the fluid levels in each component. The couldn't have! Needless to say, I am taking steps to resolve this issue legally. In the meantime, DO NOT HAVE YOUR CAR SERVICED AT GENE EVANS FORD! More