Stivers Ford South - Service Center

Sad and unsatisfactory work done repair AC high priced yet still not working wait sorry it work for two days held on to car over two weeks yet still not working wait sorry it work for two days held on to car over two weeks More

Terrible service and shade tree mechanics Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were bad and while doing the front wheel bearing they did a rear brake job ? Instead of alignment and front tires wore out at less then 2000 mile which the dealer put all the miles on vehicle due to fact it keeps going in for ecoboost lag and almost being rear ended due to lag. 5 times I have took car in for repairs for ecoboost and the only time I have heard any one there tell me there was a problem with early ecoboost was the new GM over the phone. I was also told that they would put a new SET of tires on the car but only received two rear tires. Tried to get out of the vehicle by trading out and was told my credit score was not good enough but the best thing to do was either total the car or get someone else to buy another car in there name and let me make payments. Was also told my same person (finance). You bought a lemon deal with it. As of right now I am trying to get another vehicle from somewhere so that I can give the lemon back because the dealer won't stand by the law which states that a used car bought from a dealership with a warranty falls back into the lemon law. Everytime I have made a car payment the car has been in the shop. It was in the shop for the same thing (ecoboost lag) for 3 weeks then I get a phone call to pick up the car and when I explained that my son had died they told me sorry but the rental had to be turned in before 6 and then when I got there I asked them to bring the car around so I could unload something's they said fine but they took over 1 hour to get my car around and then the invoice they gave me said no problem found. Then I setup a appoint on 1/18 to get things worked on and then I was told to bring it back on Monday. Went in on Monday asked to speak to GM and was told he was on the lot somewhere could anybody else help me I told them no. After waiting for close to an hour someone came up and never introduced who he was and told me someone in the service dept would come and test drive the car with me. I told them earlier I was in the middle about finding a place the live (I lived with my son that died) and didn't have the means to leave the car and not get a rental right now I live with my mother in Tucker,ga. That's over 60 miles from the dealership and she does not drive on the highway so I would have to wait. I would not recommend Autonation to my worst enemy the ony exception would be Charles in the service but the other ones are in it for the commission that they can get & if you tell the no they don't wait on you. 5 days after I bought the car the rear view camera was acting up and was told by service writer that there was a short curcuit I. The camera and he could get it fixed at his cost of 1000. Was also told by the same service writer that the front pillar post (was told when I bought car it will straighten out) would be 800.his cost The GM at the time got it fixed for me that took 4 weeks in the shop no invoice. Every time it went in the shop I have had to fight to get a copy of invoice. Thanks to Harlow I now have copies of invoices except for the first few because they were not written up (I signed) because the work was not done because I would not pay. Everytime I have had to wait for Enterprise to pick me up from dealership (on first name basis with employees @ Enterprise) I have noticed the difference between the way the used car vs new car owners are treated. I would never own another Ford product ever again this ford burned me. I will stick with Nissan I also feel like I was pressured into buying an extended warranty because he knew this car was going to be a problem and it is not a Ford Warranty but an Autonation warranty. I work at an impound lot and have to do inventory at night and I work with Carfax and was told by them that if the customer pays cash that the accident doesn't get reported and if it does it can take up to a year to catch up to the car. So Carfax is not a surething. Because I took my car to autonation body shop and asked him to check something out about damages and he told me car had possibly been in accident found tape lines on passenger door. Everything at that time was always on passenger side. Have had to have major AC work done. Heater only works on 2 speeds off and high. There is still noise coming from front end (I thought it was possibly the tires that have never been replaced). Backup camera still works from time to time. More

Horrible communication and follow through I was a first time customer to this service department; I will not be back. I dropped my car off on a Wednesday late afternoon; I never heard from any I was a first time customer to this service department; I will not be back. I dropped my car off on a Wednesday late afternoon; I never heard from anyone with the service department so I called and left a message on Thursday late afternoon asking for an update. I called again on Friday at noon leaving a message with both the service manager and again with the service tech. I finally got a call Friday at 4 pm but when asked if the locks on my doors were working I was told that they would check and call me back- that call did not happen. I showed up Saturday to get my car. No one reviewed the $800.00 worth of service completed, sans the receipt. I received a survey call on Tuesday- I gave my feedback which resulted in a call from the service manager. I was advised that this was not the customer service that they wanted to provide and that he wanted to fix my locks( yep, locks not fixed) He said he would call me either Tuesday night or by noon on Wednesday to arrange for a car rental so that they could once again look at my car. THAT call never came. If good communication with the folks you are paying big bucks to fix your car is important to you... find another service department. More

Service work Everyone I worked with went out of their way to help. I have never seen a more engaging group of people. I traded a 2015 Escape for a 2017 and the s Everyone I worked with went out of their way to help. I have never seen a more engaging group of people. I traded a 2015 Escape for a 2017 and the sale department was the best I have ever worked with, Paul McCauhley was great. Now I can say the whole service department is excellent. More