Stivers Ford Lincoln Mazda

Buyers please beware. Things discussed via text and email over a weeks worth of time simply didn't match with what actually transpired on the dealership lot... You are tol Things discussed via text and email over a weeks worth of time simply didn't match with what actually transpired on the dealership lot... You are told "your presences is your leverage".. only to be baited and switched once you arrived. Very deceptive and dishonest.. Proceed with severe caution. More

We bought a brand new F-150 Lariat for three weeks, and they have had it in the shop for one and haven’t even looked at it. The truck had flat spots so they were supposed to change the tires but apparently they have had it in the shop for one and haven’t even looked at it. The truck had flat spots so they were supposed to change the tires but apparently JT hasn’t been at work so nothing can get done, no one else knows what to do. We have called multiple, multiple times just to get an update and all we get is “We will call you back”. The sales department was ok but this has been a nightmare trying to get a hold of someone when the app is telling us the truck hasn’t even been moved since we dropped it off. I would understand if there was communication, or they found something else wrong but a week that they haven’t even looked at the tires is ridiculous. I am beyond frustrated and would not recommend this dealership if you like communication or having the truck you just paid for to work properly. 1/10 More

I had a 2016 Black F-150 at the collision shop for about 7 weeks before it was ever touched. It was dropped off on 10/19/2023. No one has ever called to give me an update on my vehicle and every time I call 7 weeks before it was ever touched. It was dropped off on 10/19/2023. No one has ever called to give me an update on my vehicle and every time I call, they cannot seem to give me an estimated finish date. I called to get an update and was told it was actively being worked on and that they didn’t have an estimated completion date. On Friday 12/8 I decided to drive by and check for myself and I found my truck sitting out on the lot and has never been touched. Stivers Ford has had my truck for 39 business days, and it has not been touched nor have I been updated. I understand getting the parts in, but my parts were not even ordered for 12 business days. I also called on Nov 29th to see about a loaner vehicle because State Farm only pays up to $1000 and that ran out on Nov 22nd. I was told you guys did not have any vehicles available. The loaner vehicle has still not been addressed. I have called multiple times to talk to Matt Kornegay and have left messages and have never received any help with a loaner car. Timeline: October 19th- Dropped off at Stivers Collision. November 3rd- Stivers has submitted their initial estimate. November 3rd- Parts were ordered Per Matt Kornegay (Collison shop Manager) November 7th- Your shop submitted a revised estimate. November 29th- I called to check on a loaner car and was not helped at all. December 8th- I drove by to see my truck parked and has never been worked on at all. December 11th- I emailed Manny Gonzalez. (no response) January 5th 2024- Still have not heard anything. January 8th- I called and was told the truck should be in paint by the end of the week. January 19th- No one has called to update me. January 19th- Emailed Manny Gonzalez again. (No response) They have had my truck for 93 calendar days. More

Very poor service department and very rude. I will never buy another Ford and especially from this dealership. I will never buy another Ford and especially from this dealership. More

I’ve bought 5 cars from this dealership. And after being promised a $150 referral fee I talked my son in law into buying from here instead of going to Birmingham. He actually spent more mone And after being promised a $150 referral fee I talked my son in law into buying from here instead of going to Birmingham. He actually spent more money than he would have but got a nicer truck. Well that was November. 2022. It’s almost March and I haven’t gotten the promised $150. I checked with my salesman Ashley and he promised me it would be sent. I then called the manager and he promised me he would have it sent. Now 2 weeks past the last phone call I still don’t have the $150 promised. Not a phone call text or email explaining why. So I sent my sister to another dealership. Now me And my daughter are going to buy at the new dealership. After 5 cars and 2 referrals you would think I would be valued. Guess again. More

You have great great customer service my car was in out about 45 minutes thanks for the great service about 45 minutes thanks for the great service More

I I've purchased 4 new vehicles from Stivers. Marquis Lewis was my salesman & was fantastic. Great service & very pleased with all of my purchases from here. Definitely see Marquis, he's a pleasure to do Lewis was my salesman & was fantastic. Great service & very pleased with all of my purchases from here. Definitely see Marquis, he's a pleasure to do business with, you can't help but love the guy! I will be back! More

TJ in service was very helpful and professional Truck works great with no problems at all works great with no problems at all More

I drove down for Birmingham pick up a truck at a predetermined price but when I got there the price “went up”. Don’t trust these people. predetermined price but when I got there the price “went up”. Don’t trust these people. More