Stivers Decatur Subaru - Service Center

Omar and the service staff at Stivers Subaru absolutely deserves recognition. From the moment I brought in my Subaru Crosstrek, Omar treated the situation with a level of professionalism and urgency tha deserves recognition. From the moment I brought in my Subaru Crosstrek, Omar treated the situation with a level of professionalism and urgency that immediately put me at ease. Within minutes, he had it inspected, diagnosed, and walked me through exactly what was wrong—no vague answers, no upsell pressure, just clear, honest communication. What truly blew me away? Omar and his team not only confirmed the issue but had the car fully repaired in under 5 hours. In a world where "we’ll need to keep it overnight" is standard, this kind of efficiency is unheard of. The work was flawless, the pricing was more than fair, and everything was handled with transparency and respect. You can tell this shop takes pride in what they do—and it starts with leadership like Omar’s. He's the kind of person who makes you trust a dealership again. Honest, efficient, and genuinely invested in making sure you're taken care of. If you're reading this wondering where to take your car—look no further. Omar and his crew are the real deal. Best experience I’ve ever had at any service department. Full stop. Thank you, Omar—you’ve earned a customer (and fan) for life More

Cameron Hurley-Knight Gave excellent customer service when I brought my car in to be serviced this week. Helpful, informative, attentive and knowledgeable when I brought my car in to be serviced this week. Helpful, informative, attentive and knowledgeable More

Had just replaced the serpentine belt in my 2015 Forester, and took it in to Stivers for an oil change a couple of years ago. Upon leaving I was told the serpentine belt was old and needed replacing Forester, and took it in to Stivers for an oil change a couple of years ago. Upon leaving I was told the serpentine belt was old and needed replacing. I explained it was brand new, and I was very skeptical. Had it checked at a local garage. It was new and in great shape. This was an attempt to get me to do work that was not needed. Very unethical. I have not returned. More

Love this dealership! Adam always makes me feel at home. I have never been to a dealership where the service is a good as Stivers! Adam always makes me feel at home. I have never been to a dealership where the service is a good as Stivers! More

Didn't buy my 2010 Forester from Stivers because USAA didn't find my choice their . After a large oil leak came up and I phoned Marc , repairs were made . Just a week ago my a/c went out and and idiot didn't find my choice their . After a large oil leak came up and I phoned Marc , repairs were made . Just a week ago my a/c went out and and idiot light came on . Repairs were quickly made and Marc carefully explained the problems. Very happy to do business there . More

I brought my car in for replacement of air bags on a recall two times. The first time they put a knick in my dashboard when lifting it up. The second time, the knick was larger and my radio was damage recall two times. The first time they put a knick in my dashboard when lifting it up. The second time, the knick was larger and my radio was damaged. I didn't realize right away since it would pick up a signal in some (higher) locations and closer to the city. It turns out that they damaged the antenna part of the radio and I had to replace the unit. I had no proof other than the timing and had very little satisfaction dealing with them previously due to the damage to my dashboard. I would never purchase or have service done with this dealership again and recommend that you go elsewhere. More

Adam went above and beyond! Fantastic service and extremely helpful! I would recommend this shop to family and friends ! Fantastic service and extremely helpful! I would recommend this shop to family and friends ! More

My low tire pressure came on. Pulled into dealership and Adam found a nail in tire. It was repaired in record time. Pulled into dealership and Adam found a nail in tire. It was repaired in record time. More

When I moved to area I was fearful because my dealer in Virginia had treated me well since 2003 and I knew this larger dealer would not be as friendly and helpful as the one in Harrisonburg, VA. But I wa Virginia had treated me well since 2003 and I knew this larger dealer would not be as friendly and helpful as the one in Harrisonburg, VA. But I was wrong!! I got first class treatment all the way around. All issues I had were resolved quickly including the recall on my 2019 Ascent. Look forward to my next appointment. THANK YOU MARC! More