Stivers Decatur Subaru

Jen was outstanding. She is very knowledgeable and responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've h responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've had --- I've owned over 15 vehicles! More

I just purchased a new Forester with the help of Wesley Ford at Stivers Subaru. I took several weeks researching models, dealers, and prices before making a final decision. Wesley was patient, courteous, a Ford at Stivers Subaru. I took several weeks researching models, dealers, and prices before making a final decision. Wesley was patient, courteous, and respectful throughout this time period. From the first time I met Wesley months ago to the time of my purchase last week it was clear he wanted my business and would do all within his power to earn it. Wesley was not pushy. He followed up with phone calls but gave me the space and time to do the research I needed to make a decision. When I told him I was considering buying with a different dealer Wesley worked with his sales manager to offer me a car with more options at a lower price. I was very satisfied with my purchase due to my own hard work and due to the consistent, low-key and respectful help I received from Wesley Ford. More

My salesman, Wesley Ford, made buying a car such an enjoyable experience. I never thought I could afford a Subaru Forester, but the finance manager made my dreams come true!! Friendly, personable, a enjoyable experience. I never thought I could afford a Subaru Forester, but the finance manager made my dreams come true!! Friendly, personable, and a "we will make it happen" attitude is what you will find at Stivers Subaru. I highly recommend Stivers Subaru and Wesley Ford if you are thinking about buying a car. More

I have previously purchased over 10 new vehicles, and this was the best experience so far. Not only was James, our salesperson, incredibly knowledgeable about the Forrester that we purchased, but he al this was the best experience so far. Not only was James, our salesperson, incredibly knowledgeable about the Forrester that we purchased, but he also offered a fair price right from the start. He was straightforward and friendly. The next step was with Jacob, the finance officer. Again we worked with someone who we felt was honest and direct. At no time did we feel we were being pressured to purchase something we felt we did not need. Nor were there any surprises during the entire purchasing process. We highly recommend Stivers Subaru, particularly James Smith, and we look forward to continuing a positive experience with the dealership through their service department. More

The overall experience was quite positive as dealership members were helpful and not pushy. The response to obtaining our car from another location was rapid. members were helpful and not pushy. The response to obtaining our car from another location was rapid. More

James and Shane showed a great deal of respect to us as customers - not being pushy, but rather knowledgeable about the vehicle we wanted to buy. They explained us features available, compare them to simil customers - not being pushy, but rather knowledgeable about the vehicle we wanted to buy. They explained us features available, compare them to similar features in other models of Subaru and other brands. They allowed to test drive different cars without unnecessary rush, skillfully highlighting the vehicle's capabilities under different driving conditions. After we returned to office, they patiently explained us different optional features we can get in the car and their cost. They were willing to discuss with us pros and cons of different options in an objective manner. They also explained us different purchasing options and compare the cost of alternative approaches. They provided us with outmost comprehensive information we needed to make a sound decision about purchasing the car. After we left the dealership, both James and Shane followed up with us through e-mail and telephone to answer any additional questions we had. At the end, they were a large part why we decided to use this dealership to purchase our new Subaru Outback. More

The team at Stivers Subaru treated me with courtesy and respect. I worked with Jen Michaels and Shane Lance, the General Manager. They did not play any of the games of repeatedly leaving to talk to someone respect. I worked with Jen Michaels and Shane Lance, the General Manager. They did not play any of the games of repeatedly leaving to talk to someone in the backroom or trying to slide in extra costs in after a deal is reached. I made an offer, they made a reasonable counter offer, and we had a deal. My price out the door was exactly what they told me it would be. My car buying experience from Stiver's Subura was enjoyable and stress free. More

We went to this dealership because of their newspaper ad, but I didn't really expect much. This was just a comparison visit, to reflect against other brands we were more seriously considering. When we test d but I didn't really expect much. This was just a comparison visit, to reflect against other brands we were more seriously considering. When we test drove a Subaru Outback, though, we were amazed at its roominess front, back and storage area, along with its smooth, quiet ride. The price cannot be beaten for the quality of this car. Just went in to get the Glass Coat done over the paint job, and the service department detected a flaw in the driver seat. They are ordering the part and will replace it in the next 3 - 4 days. This is the first time a dealer has been so responsive to me in over 40 years. I am a confirmed dealership hater, and they are pretty much winning me over! Service has been professional and courteous in every department, and these are the reasons why I rated them as I did. More

Excellent service. Could not have been better. Exceeded expectations totally!!!I was buying a new Subaru after having been in an accident. Mr Smith was very compassionate and made the process fun and easy. expectations totally!!!I was buying a new Subaru after having been in an accident. Mr Smith was very compassionate and made the process fun and easy. He should get a raise?? More

First experience getting my vehicle serviced at Stivers. Jerry was very friendly, helpful and fast! I would recommend getting your vehicle serviced here whether or not you own a Subaru. They kept me informe Jerry was very friendly, helpful and fast! I would recommend getting your vehicle serviced here whether or not you own a Subaru. They kept me informed and answered all my questions and were proactive during this process. I had bought my vehicle from another dealer and was coming up on my 36,000 miles and wanted to make sure their was nothing that need to be done before my bumper to bumper warranty was up. THANKS FOR THE GREAT SERVICE! More