Stillman Volvo Cars

I drive an XC90 and my wife drives an S40. I have been dealing with Stillman Volvo for the past several years that we have owned our cars. We have had regular service functions performed on our vehicles. dealing with Stillman Volvo for the past several years that we have owned our cars. We have had regular service functions performed on our vehicles. Whether it be a warranty, state inspection or other routine service, the treatment we receive by the service department is top shelf. I ran a HVAC service department for a large corporation, for many years, and I consider myself qualified to recognize "exceptional customer service" when I see it. Starting with the call to schedule to the minute we pull off the lot we feel very confident that we are in good hands. I highly recommend Stillman Service and remain very content to have them "ever ready" to assist. Tony Polvino More

The purpose our most recent visit to Stillman Volvo was to test drive and possibly purchase a Volvo S60. We were referred to Sales Consultant Robert Corse. We found Robert to be very relaxed, personable an to test drive and possibly purchase a Volvo S60. We were referred to Sales Consultant Robert Corse. We found Robert to be very relaxed, personable and knowledgeable. Following Robert's preliminary description of the car's features and a test drive, we were shown the inventory available with the options and color we were interested in. Factoring in Volvo's Loyalty discount for repeat Volvo customers, we quickly agreed on a price I know to be very competitive based on the USAA Insurance Company's new car buying program. When we returned to pick up the car, Robert was very thorough and patient in explaining the car's features in detail. It has been my experience in industry that the character of an organizations staff is a reflection of management attitude and values, which in this case reflects well on Stillman. Our car buying experiences in the past have often been irritating and trying. This experience with Stillman was pleasant and stress free. I am not surprised. I bought a Volvo S80 sedan from Stillman about 12 years ago. All of the servicing on that vehicle has been done by Stillman's Service Department. I have also found that department, of which Rob McKee is the manager, to be equally competent, efficient and honest. I have always been satisfied with the work they have done and have had them tell me when work I requested was not necessary. Simply put, I trust them. More

I purchased my S60 two years ago and was treated fairly. I decided at that time I would use the service department for all my service needs. It has proven to be a positive and beneficial decision. I am gr I decided at that time I would use the service department for all my service needs. It has proven to be a positive and beneficial decision. I am greeeted by an employee who is friendly and ready for my arrive, with paperwork already printed as to why I am there. While waiting, a service employee will update me with the status of the work being performed and how much longer they will be. At checkout I am then shown line by line what work was completed before getting in my freshly washed car. Courtesy and professionalism is what you can expect at Stillman Volvo. More

My husband and I have been buying volvo's for years through Stillman Volvo and we always walk away with a great experience! The last time I was in for an oil change, I wasn't excited that I had to bri through Stillman Volvo and we always walk away with a great experience! The last time I was in for an oil change, I wasn't excited that I had to bring both of my kids in, but I was pleasantly surprised that they had such a great playroom for my kids. My kids had so much fun they didn't want to leave! :) More

My experience with Stillman Volvo was exceptional. The quality and attention to detail during my service visit impressed me. I felt that the service team really cared about providing quality customer serv quality and attention to detail during my service visit impressed me. I felt that the service team really cared about providing quality customer service. I would highly recommend Stillman Volvo to my friends and family. More

I dealt with Robert Corse (sp?) in the sales department and several people in service. All are a pleasure to deal with. Regarding the service department, they value my time. My car is always ready when and several people in service. All are a pleasure to deal with. Regarding the service department, they value my time. My car is always ready when they say it will be and it is serviced properly. They make sure all the necessary parts are available so I don't have to make return trips for the same problem. I highly recommend having your Volvo serviced at Stillman even if you didn't buy it there. More

Great folks to work with. I drove there from Northern VA because they "got it" that I am/was not interested in some dealer's "sales process". I tried to make it clear to dealers here I had no time nor because they "got it" that I am/was not interested in some dealer's "sales process". I tried to make it clear to dealers here I had no time nor tolerance of their process...I could not care less about what they want to do or want me to do. Don't have your sales person work a deal with me and then some arrogant "sales manager" tell me he needs another 1,000 bucks. Don't have a parade of floor mat, window tint, paint sealer, road hazard, etc. sales people come pitch their stuff to me. John Kennell made it clear to me he would handle all aspects and he did. Smooth, fast, courteous and professional. He followed up on everything I asked and was nearly instantly responsive every time. Highly recommended! More

I bought a 2006 c70 from Stillman. I have always found their staff to be friendly and courteous. The quality of their work is always top notch, to date. If any problems arise during service, they have alw their staff to be friendly and courteous. The quality of their work is always top notch, to date. If any problems arise during service, they have always found a way to minimize any inconvenience to me and my family. The guys in the parts department are professional and knowledgeable about all Volvo parts for all models. My overall experience with Stillman has been better than any other car dealership I've dealt with in the past. I am considering purchasing a new c70 from them later this month. More

every person in the dealership was very professional. from the service dept. to the sales personal. my hat is taken off to them. every dealership should take note. this is the way it should be ran. from the service dept. to the sales personal. my hat is taken off to them. every dealership should take note. this is the way it should be ran. More

I had a mouse problem in my car. Took it to Stillman to be fixed, and entered an insurance claim. The mice had torn up some things, and this was going to be replaced. I asked for them to totally fumigate a be fixed, and entered an insurance claim. The mice had torn up some things, and this was going to be replaced. I asked for them to totally fumigate and throughly clean the car, which I had to pay extra for, (insurance won't pay for cleaning)so off went my car with the promise it would all be taken care of. Got the car back 2 weeks ago, it baked in the sun on the 3rd day I had it back, and smelled of urine... mouse urine(a smell which I had in the car prior to turning it in to be "CLEANED").Made me wonder how well was this actually cleaned... Then I got busy and friends were coming in from out of town etc etc. Friday, a week after I got it back, I went to put my third row seat up for my kids to sit in, with my friends in the middle. To my horror, there was mouse crap all over the seats.... grey, hard OLD mouse crap. So, I called the dealership, spoke with asst. manager and told him my issue, and said basically your cleaning department "sucks" .(first word that came to mind) He was very apologetic and I made an appt. for yesterday, Monday 7.20.09 to be re-cleaned. After getting off the phone with him, I thought, lets look at the back cargo part, underneath where there was a mouse hole chewed and mouse crap everywhere. (this is one of the places I stuck a Bounce sheet when I first discovered mice in my car and I did research on how to get rid of them before the insurance claim etc., I stuck Bounce sheets everywhere I could, and it worked to get rid of them) When I lifted up the cargo space behind the 3rd row seat, I was SHOCKED and dismayed to say the least. There was my Bounce sheet still sitting there, mouse crap was everywhere.... thus, no cleaning at least back here!!!! And, a spot of "urine" that was "missed" when they "cleaned" it. I called them back, spoke with the asst. manager again, and again, he was very sorry, and my appt. was on Monday to get it all straightened out. Yesterday, I went to dealership, turned in my car, and asked asst. mananger to look at my problem, and what they didn't fix with my insurance money, and I showed him the cargo space, (he was appalled to say the least) then I said"there's still a hole where they chewed that the insurance company paid you to replace" and he said, "No, this (and he pulled off the corner panel)is what we were paid to replace, and showed it to me, and there it was, clawed.. chewed panel on the inside, what was "supposed" to be replaced, paid for by insurance company. He went white. He assured me it would be taken care of, and I told him don't do anything until my husband talks to either the Gen. manager, or President of company. He agreed. We got a call from Gen. manager, and well, let me say, customer service is not one of his strong points. My husband is a Sales director, and deals with major problems from his prestigious clients such as Univ. of Penn, Childrens Hosp., Drexal Univ., Urban Outfitters, Fox Chase Cancer Ctr., just to name a few, and solves problems on a daily basis, even if the blame falls on the client, he corrects the problem as if he was wrong, and they were right all along. He knows what it takes to give excellent customer service to his clients.... so, you can see why he can't believe how this situation is being handled in such an unprofessional manner. The Gen. manager stuck by the side of his service dept. and basically said the his wife (me) must have just put the Bounce sheets there before she brought it in, because, this car was throughly cleaned. Then proceded to say that the mouse crap and hole (that still had my Bounce sheet stuck in it) that was in there was "new" mouse crap and a new hole... the grey, hard stuff.... "new"... yeah, ok.... Well, we have mouse traps, and a special mouse deterant in our garage right now, and haven't caught or seen one mouse or mouse feces since we turned in the car to be fixed. We have 2 other cars, and haven't had a mouse in either car. So, use your own head and if you want your car to be fixed correctly, and want to trust it was done, don't go to Stillman. What ever happened to the customer is always right??? (Especially when they are!!!) More