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Stevinson Toyota West

Lakewood, CO

4.4
5,247 Reviews

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,247 reviews

November 04, 2008

On 10/18/08, my husband and I went to Stevenson Toyota West hoping to be able to trade in our 3 week old 2009 Toyota Tacoma for a 2008 Toyota Tundra. We were helped by salesman Kevin Waker. After many h More

by mayandtou1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin, Mike, Derek, Jeremy
Jul 01, 2009 -

Stevinson Toyota West responded

This complaint was quickly resolved last November. The customer was correct and her deposit was refunded. The fees were for the amount of time and mileage put on the vehicle she purchased; however, since the customer was not at fault that the financing was not approved, the $500 should have been refunded immediately by the dealership. Patty Ford Corporate Customer Relations

Jul 01, 2009 -

mayandtou1994 responded

Thank you Patty for resolving this issue with us very quickly. She was very professional and courteous in her treatment of us, unlike some of the other employees at the dealership. Personally, we would never go back to the dealership, but professionally, we are happy with how Patty handled our problem and would recommend that if anyone has any issues with this dealership, to contact Patty and she will surely take care of them.

September 06, 2008

very rude would not go down on advertise price , yelled at me asked if when i went to grocery store if i expected them to lower price for my eggs, i know pric ars always negotiglbe, first price 15.999.0 bu More

by glrm0123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
hastig
April 28, 2008

Stevenson Toyota West sales and management members are indeed shady and very misrepresentative of their products. While buying a certified used truck on the lot I was not informed of the many missing acc More

by linkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Bertling, Rick, Dave
February 18, 2008

I took my 2006 toyota tacoma in for 30000 mile oil change. I decided to get 30000 mile check up. Buy the time they finished with me, it cost me $736.00, but that was with a FREE oil change. They put n More

by John S. Pedota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
sevaral
April 27, 2007

The sales process was very difficult and they repeatedly made "mistakes" in pricing in their favor. Also pressured us to buy add-ons, some of which were added to our invoice without our consent, and we had More

by kdc1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
March 19, 2007

I went to Stevenson with the intent of buying a new truck and trading in my used vehicle. I was up front with them by informing them I had a trade in and had to know what I could get for it before I would d More

by MINNESOTA
Customer Service
Friendliness
Recommend Dealer
No
August 05, 2005

Price agreement was straightforeward and fair. Michael was very friendly, helpful, and great to work with. I would have given 5's across the board if the financing guy didn't try to sell me the alarm sys More

by hoopdezac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Summers
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