Stevinson Toyota West

This was my first experience buying a car (especially a NEW car) from a dealership. Although I was a little worried I would feel pressured into buying, it was obvious once we arrived on the lot that this w NEW car) from a dealership. Although I was a little worried I would feel pressured into buying, it was obvious once we arrived on the lot that this would not be the case. We had plenty of time to look and observe trucks before finding Sam who turned out to be a tremendous help and a pleasure to work with. Sam helped us with locating the exact truck that fit our requirements (long beds are hard to find!), test driving it, initiated and closed our trade in deal, aided us in working with the parts department for our accessories, and walked us through the basic finance process. Overall, we ended up being at the dealership for most of the day (thanks to all my questions and clarifications) and it impressed me that it was obvious Sam was willing to work with us for as long as it took to make sure we were getting the deal we were looking for. He was great about patiently answering my many questions and providing white glove service from walking us around to different departments to making sure our truck was spotless and perfect by the time I left with it. I have called him since the deal with additional questions or accessory needs and he has always been timely and over-the-top accommodating when helping me (they even took care of a rental car for me while my truck was getting accessories added for the better part of a day). We also worked with Jay in finance who also helped to make closing the deal super easy. We were very happy with the rate/lender he helped us finance with and was very flexible in working with us on a unique relocation/registration situation. He was also very honest and upfront about the additional packages he thought were or weren't appropriate for our needs. I never felt oversold or pressured throughout the entire financing process which was a huge relief. Overall, between Sam's sales experience and Jay's finance help, what could have been a stressful day ended up being a very exciting and fun afternoon--just how buying a new car experience should be. On top of being treated "like royalty", the drinks and snacks were awesome, the dealership was sparkling, the inventory was large, the discounts they applied were generous, and everyone was SUPER friendly. Although I have a feeling my truck will last close to forever, if & when I have additional needs for it, I will go back to Stevinson Toyota West in Lakewood in a heartbeat. More

Great service from those that helped me. I went to the Subaru dealership down the street after test driving the FR-S to compare with the BRZ and was treated horribly. I asked to see the numbers on a BRZ Subaru dealership down the street after test driving the FR-S to compare with the BRZ and was treated horribly. I asked to see the numbers on a BRZ (would have to order it so no instant sale for them) and the salesman immediately said "Why, you going to order one tonight" and the honest answer was it's very likely, but he had already lost my business. I continued to talk with him and be treated worse and worse, I was amazed by how rude he was to us. The positive way I was treated is why I bought this car from Stevenson. Good service does not necessarily guarantee a sale, but bad service guarantees you won't get my dollar. Thanks for making it an easy decision to buy this car. More

Andy helped us earlier in the day and when we returned to buy the car, Hoang was very helpful. They both were professional and courteous. buy the car, Hoang was very helpful. They both were professional and courteous. More

joe was very helpful and answered all the questions i had and was around when need be. i felt comfortable since we were both veterans as well. and was around when need be. i felt comfortable since we were both veterans as well. More

Adam was great and provided good service. I appreciate his willingness to work with me. He did a good job from start to finish and never felt pressured once throughout the deal. his willingness to work with me. He did a good job from start to finish and never felt pressured once throughout the deal. More

Joe guided a fantastic car buying experience. From start to finish, his professionalism was an important asset in the deal. I love my new to me, used vehicle. Thanks, Joe. to finish, his professionalism was an important asset in the deal. I love my new to me, used vehicle. Thanks, Joe. More

I negotiated with Kevin over the phone to purchase a Tundra. Asked if I needed to put money down to hold the truck I wanted and was told no. Drove 150 miles to purchase the truck and was told that it ha Tundra. Asked if I needed to put money down to hold the truck I wanted and was told no. Drove 150 miles to purchase the truck and was told that it had been sold and he didn't know it. I had to get angry before they got on the computer and found another one, then had to wait most of the day to complete the transaction. The deal was made right but not a great experience. More

Jami was very helpful in making our car deal work. Low pressure sales technique made me feel comfortable. I got the car I wanted at a fair price. pressure sales technique made me feel comfortable. I got the car I wanted at a fair price. More

This was our first experience with Stevenson Toyota. The customer service was great! The sales employees were friendly and courteous. I would recommend this dealership to a friend or family member. customer service was great! The sales employees were friendly and courteous. I would recommend this dealership to a friend or family member. More

Joe Weidner was an awesome salesman. He didn't beat around the bush and laid all his cards out. He let himself be a person before he was a salesman. I recommend Joe to anyone looking for a new Toyota. around the bush and laid all his cards out. He let himself be a person before he was a salesman. I recommend Joe to anyone looking for a new Toyota. More