Stevinson Toyota West

I had a great experience with the vehicle sales manager Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended. More

Salesman was very pleasant, knowledgeable, and if he didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher on trade-in value than seemed reasonable. Sales process built-up how great the vehicle was, then finance department tried to sell the opposite to essentially scare/warn new car purchasers into buying very expensive maintenance/extended warranty products. Totally outrageous!! I told the finance guy we bought a Toyota so we didn’t have to buy extended warranties and we weren’t interested no matter what. We’d also hit our financial limit just buying the vehicle. He kept trying to sell us a myriad of products we weren’t interested in and we politely requested he not waste his time nor ours. He didn’t listen, kept trying to sell us, and we wanted to run out of there. If we didn’t like the vehicle we were purchasing so much we would have left in a heartbeat. Never had this happen purchasing a vehicle in five decades of doing so. Ruined the whole buying experience. Strategic mistake from a dealer/manufacturer perspective. Pushing "up-sales” particularly when customers clearly say they aren’t interested, ruins credibility and trust built-up over many years. More

Stephenson was an absolutely wonderful buying experience. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. More

Great experience having my RAV4 serviced at STEVINSON Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing m Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing my vehicle here for future needs. More

Stevenson Toyota West service department appears to have done a good job of determining the repairs that my car needs. done a good job of determining the repairs that my car needs. More

Brandon was my service agent . He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area was large and comfortable, my vehicle was done 1/2 hour before the time I was told. Very good experience, Thanks, Gary H. More

Service was flexible and responsive via text. It was difficult to get a human on the phone and the car wash remains broken as of Jan 2026, after two plus years... It was difficult to get a human on the phone and the car wash remains broken as of Jan 2026, after two plus years... More

Daniel was awesome in helping me with what I need in my scheduled maintenance, will be back here. scheduled maintenance, will be back here. More

Efficient, with a comfortable waiting area. Treated with curtesy and honesty at a reasonable price. Thank you! Treated with curtesy and honesty at a reasonable price. Thank you! More

Whether under previous ownership or present I’ve never had a bad experience at Toyota West or Lexus. Bought at least 6 cars in these stores. This experience was right at the top with Melissa’s excelle had a bad experience at Toyota West or Lexus. Bought at least 6 cars in these stores. This experience was right at the top with Melissa’s excellent, knowledgeable, and professional skills, coupled with a fantastic sense of humor when renting the car, and Blaine’s outstanding listening skills along with a visible passion for the customer’s happiness along with being a car guy. Thank You both for making this a pleasant experience! More