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Stevinson Toyota West
Lakewood, CO
5,533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,533 reviews
August 07, 2025
Upon arrival in the service lane it took a few minutes to be greeted. There were multiple customers that pulled in and just wondered who was going to help them. A simple “We will be right with you” would’ve be greeted. There were multiple customers that pulled in and just wondered who was going to help them. A simple “We will be right with you” would’ve been super helpful. More
by Rltwsgtrox
Employees Worked With
Clayton
August 06, 2025
Not too bad an experience. Easy sale, we knew exactly what we wanted. Confusion over sales tax rate at our residence. Biggest issue was not getting adequate instructions on th Easy sale, we knew exactly what we wanted. Confusion over sales tax rate at our residence. Biggest issue was not getting adequate instructions on the complexity of the dash displays. Sales person eager to move on after closing the deal, didn't get back to us on a tutorial on the complexity of the dash and display screen. This was our 9th purchase from Stevinson but the first since Abuty's acquisition. Very disappointed. More
by cinquobah
Employees Worked With
Brianne Harkin, Derek Jackson, Maurice Jones, Curt Rogers, Mallory Drendel
August 03, 2025
Great customer service but I did have to wait a long time to be checked-in. Seems they are allowing too many appointments and the line to get checked in is not great. But once I was seen, Tyler was great! to be checked-in. Seems they are allowing too many appointments and the line to get checked in is not great. But once I was seen, Tyler was great! More
by alyssatorres3
Employees Worked With
Tyler Trimmer
August 03, 2025
I had the worst experience since bought my car in 2018. The service person did not know the company policy about releasing a car from a warranty service which delayed my in getting my car 1.5 day later tha The service person did not know the company policy about releasing a car from a warranty service which delayed my in getting my car 1.5 day later than it should have been. I did address this with the service manager More
by Finy3
Employees Worked With
Clayton
August 02, 2025
Dealership is clean. We were met at the door. There is water for clients and bathroom is readily available. We were not explained about car features, just pointed to th We were met at the door. There is water for clients and bathroom is readily available. We were not explained about car features, just pointed to the app for everything. More
by rina
Employees Worked With
Frankie Apicella
August 02, 2025
I took my Camry in for 50,000 mile service which only involved an oil change since I had my tires rotated where I bought them for free. I had a 10:00 am appointment, and was told it would take at most 9 involved an oil change since I had my tires rotated where I bought them for free. I had a 10:00 am appointment, and was told it would take at most 90 minutes, which itself is long. But they had a special discount, so I decided to do it. I arrived a little early, and was told that it would take longer than promised when I made the appointment. After discussion, the service rep said he would try to keep it under 2 hours. They did keep me aware of the increasing time, but that didn’t make me feel good. Eventually I got the car in 3 1/2 hours which is ridiculous for an oil change. I was told the people that make the appointments don’t communicate well with the workers, and he even said AI was part of the problem. I had just bought a new 4Runner, and the Camry i brought in for service I had bought there4 years ago. I have bought several cars there, and in fact I started getting new cars there in 2007 when the service department was actually good. Purchasing a car there has similar issues in that my feeling is that as soon as you sign on the dotted line your sales person doesn’t give you enough time to make you familiar with all the technology in the car. We are going to have to go over there again to get some of that sorted out. I may not buy my next Toyota there given the service and sales process. More
by Richard.Lundgren
Employees Worked With
Jorge
