Stevinson Toyota West

Service guy was efficient, courteous and helpful in pointing out wear on tires to keep an eye on pointing out wear on tires to keep an eye on More

I recently had a very disappointing experience at Stevinson Toyota West. After leaving my vehicle overnight (at Stevinson East) just a few weeks ago for an annual oil change and a simple brake squeak Stevinson Toyota West. After leaving my vehicle overnight (at Stevinson East) just a few weeks ago for an annual oil change and a simple brake squeak diagnosis, I ended up waiting here over five hours just to be told that nothing had been fixed because the necessary part wasn’t available—I would need to come back yet again. Throughout this time, I had to seek out updates myself, as there was no proactive communication from the service team. Since then, I’ve received zero information about when the part will arrive. I also requested an updated mileage sticker because the previous one was incorrect, but that was ignored as well. If I could give negative stars, I would. This level of service is unacceptable and extremely frustrating for what should have been a straightforward visit. More

Dan was very attentive and very responsive . Was easy to communicate with and kept updated during my appointment Was easy to communicate with and kept updated during my appointment More

Very friendly, helpful, and professional. My service representative also coordinated transportation for me to and from the dealership, which made things super easy. The great work! My service representative also coordinated transportation for me to and from the dealership, which made things super easy. The great work! More

Very easy to make a fair deal in a few hours time. It’s nice that they listen and respond to what is actually asked . very friendly and courteous staff I will recommend to my friends and family It’s nice that they listen and respond to what is actually asked . very friendly and courteous staff I will recommend to my friends and family More

STEVINSON Toyota always provides me excellent customer service when purchasing a vehicle or providing maintenance on my vehicles. service when purchasing a vehicle or providing maintenance on my vehicles. More

Easy to get an appointment however it took 3 1/2 hours, longer than expected. Guy who checked me in the as very courteous and helpful. longer than expected. Guy who checked me in the as very courteous and helpful. More

I always have and still will recommend Stevenson Toyota because they are the best, especially in todays market! because they are the best, especially in todays market! More

They were great and did great work! People were respectful. Will definitely use this dealership again. People were respectful. Will definitely use this dealership again. More

Cole was extremely helpful in clarifying questions I had on some of the buttons. He went out of his way in prompting fast service since I was on a time crunch. He even accompanied me to my car where he ha on some of the buttons. He went out of his way in prompting fast service since I was on a time crunch. He even accompanied me to my car where he had fix the “maintenance due soon” notification More