Stevinson Toyota West

Made an appointment for an oil change due to receiving a coupon via text. After arriving, the rep said I would have to wait 4 hours! She advised I come back another day. She said she would honor the he co coupon via text. After arriving, the rep said I would have to wait 4 hours! She advised I come back another day. She said she would honor the he coupon until the end of the month. Made another appointment a week later for a specific time. Arrived and still waited 2.5 hours. Finally went to desk to ask status. He said I had a great tech and he was finishing up. Was waiting to see if I wanted filters changed. I said I wasn’t waiting any longer. He glanced down and there were my keys! Who knows how long they had been there! Why make an appointment if you have to wait 2.5 hours for a simple oil change? They did honor my coupon without a problem. They were overworked and couldn’t keep up. I think I’ll try a local family owned shop next time. More

Was very disappointed with how long it took to have my vehicle serviced. When I scheduled my appointment, the scheduler mentioned it would be an hour to an hour and a half. Three hours later, they hadn’t vehicle serviced. When I scheduled my appointment, the scheduler mentioned it would be an hour to an hour and a half. Three hours later, they hadn’t even started evaluating. Needless to say I was not able to take my car home that night and had to get a ride. The dealer did provide a Lyft for me the following morning so I could retrieve my car, but it was very inconvenient all around. Was expecting better service from this dealership. More

Christofer B. Was great! He was professional, knowledgeable and friendly. He was also a great communicator. Explaining to me the service that was performed and le Was great! He was professional, knowledgeable and friendly. He was also a great communicator. Explaining to me the service that was performed and letting me know what needed to be done on my next service visit. Thanks Christofer! More

They tried to charge 26,000 for a 2012 raptor. Blue book is 18,000. Told them to take it down closer to that number. Dude wouldn’t do it and came out with some paperwork showing what he paid to f Blue book is 18,000. Told them to take it down closer to that number. Dude wouldn’t do it and came out with some paperwork showing what he paid to fix it and said he needed to make his money back on it. One of the things he said he fixed was ball bearings. They ain’t fixed. Vehicle also had rust damage and the rpm guage was off. Confirmed by les Schwab. The paperwork he showed me looked like no repair paperwork I’ve ever seen. So essentially a bunch of dealer xxxxxxxx. Do not shop here. Sounds like they needed to fix it to sell and I just didn’t. They took it as a trade from the last person, that’s on them. Horrible place. These guys are also buddy buddy with larry h miller ford. Well known in Lakewood to be the worst place possible to take your vehicle. More

Friendly, prompt and reliable service, and great communication throughout the process. Definitely my go-to Toyota dealership. communication throughout the process. Definitely my go-to Toyota dealership. More

Horrible service department. Does not communicate whatsoever. Every time we go to check on status either the tech is conveniently not there or it will be ready “tomorrow.” We fin Does not communicate whatsoever. Every time we go to check on status either the tech is conveniently not there or it will be ready “tomorrow.” We finally just picked up the vehicle after almost two weeks only to come to find out that they never even looked at it. Run to a real Toyota or Lexus dealer such as Lexus of Greenwood Village where they actually take the time to diagnosis your vehicle. More

My service advise, Dan, did a nice job explaining the service needs for my vehicle. He did not apply “high pressure” tactics when told I could not afford one of the recommended repairs. service needs for my vehicle. He did not apply “high pressure” tactics when told I could not afford one of the recommended repairs. More

Dan was simply great. He took such good care of us and explained everything that needed fixing. He is a very kind man and a great representative for Stevenson. The free He took such good care of us and explained everything that needed fixing. He is a very kind man and a great representative for Stevenson. The free rental was a blessing because my husband is very sick and I was able to go home while repairs were ongoing. Thanks for a great experience ( as always). More

2+ hours for an oil change and tire rotation. Tires were rotated incorrectly as my car has a staggered setup and they moved the larger back tires to the front. This was pretty unprofessional and Tires were rotated incorrectly as my car has a staggered setup and they moved the larger back tires to the front. This was pretty unprofessional and I would recommend just going to a local shop. More

The actual service was good and I appreciated the ride back and forth to my home. Gals who answered the phone were not uptodate on special I signed up for and would have charged me extra for a service I back and forth to my home. Gals who answered the phone were not uptodate on special I signed up for and would have charged me extra for a service I did not need. No one could answer my question about radio system not working More