Stevinson Lexus of Frederick

The Lexus is a wonderful care free vehicle that we have enjoyed tremendously but the margin of quality with other name plates has narrowed & we look forward to the new styling of the ES350. We had discusse enjoyed tremendously but the margin of quality with other name plates has narrowed & we look forward to the new styling of the ES350. We had discussed looking at other cars but did not do so because of one dominant reason! That reason is the way we are handled at the dealership. We feel like family and are greeted with a smile & a sincere hug by the person who personifies & truly makes the bond for our business. That man's name is Chris Rogers!! Without our bond to Chris we would have probably looked at other dealerships but we keep returning to see our old friend. Product & customer service are the two sides of the coin that must we maintained if the dealership hopes to make the coin! As great as our relations are with Chris the story doesn't stop there. Alex Clarke in finance is superb & Matt Waygood in service round out the totally pleasurable experience at Stevinson Frederic Lexus. Although we are not related to anyone; we feel like we are family! Maintain your quality staff & you will keep our business! More

On 4/4 I had service to my 07 ES 350. Prompt, professional and complete. I was advised of the cost and time needed to complete service. Mr. Dawson was "spot on" and am happy to recommend thier s professional and complete. I was advised of the cost and time needed to complete service. Mr. Dawson was "spot on" and am happy to recommend thier service department. I will continue to use Stevinsons as thier stff is very professional. More

We just purchased our seventh Lexus in the past eighteen years. All have been from Stevinson, and the past four vehicle experiences have been with Chris Rogers. We have found Chris to be an extraordinary v years. All have been from Stevinson, and the past four vehicle experiences have been with Chris Rogers. We have found Chris to be an extraordinary vehicle salesperson. He looks out for us, calls us when he thinks he might have something of interest, recommends things of value to us, and is never high pressure. We feel comfortable recommending Chris' services to our friends. We've also met the general manager, Brian Landauer, who also goes out of his way to greet us any time we are at the dealership. The service department has also been professional and helpful. You are definitely treated as a valued client at Stevinson, and even as a member of their family. Kudos, Chris and Stevinson, on a job well done! More

EVERYONE at the dealership was awesome! My salesperson was of the highest quality, and all the other dealership personnel I interacted with there were likewise of exceptional quality. They were friendly, was of the highest quality, and all the other dealership personnel I interacted with there were likewise of exceptional quality. They were friendly, plus extremely efficient. I want to submit an extra comment about the salesperson, Chris Rogers. He is exceptional in his job; and because of his expertise, coupled with a very warm and friendly personality, I bought my Lexus! His knowledge of the product was unrivaled, he was able to tell me everything I wanted to know, and more, about the vehicle - which aided me in making my decision to buy. If it were not for Chris, I would not be, HAPPILY, now driving a Lexus! THANKS, CHRIS! I also want to add a comment on Alex Clarke in the financing department. What a joy he is, and so very knowledgeable and efficient. He made the financing part of the auto-buying experience seemless, and his personlity is extremely dear! Good going, Alex; it was so nice working with you! More

My husband and I bought our first 2009 RX 350 used from Chris Rogers (an awesome man) 1 1/2 years ago. We had such a pleasant buying experience with him. When we bring our car in to get the oil changed Chris Rogers (an awesome man) 1 1/2 years ago. We had such a pleasant buying experience with him. When we bring our car in to get the oil changed or scheduled maintenance we always enjoy visiting with Chris. Our rear hatch was not opening so we went in to have it fixed. We love our car and it ran without any problems whatsoever. We had no intention of purchasing another car at this time, but we were looking around at the newer models of RX 350s and spotted a used 2010 RX 350 in the lot. It was an extremely low mileage car. We were star struck. Chris was with another customer and we were helped by a delightful young man, Adam Fedak. We looked at the car, got an appraisal on our car and negotiated on the 2010 RX 350 while our car was being serviced. Adam was very professional, polite and thourough. He is new to the dealership and did an exemplary job. When Chris was finished with the customer he was working with, he came to see how we were doing and came along side Adam to finish up our contract. We went to see Alex Clark next. This is the second time we've worked with him also. He is always in a positive and upbeat mood. He is so efficient in the job he does. There are so many papers to look at and sign. He has it down to a science and makes it all look easy. I cannot say enough positive things about the Lexus Of Frederick dealership. I am always awed at the way they treat their customers no matter what you are there for. The salesmen Chris Rogers and Adam Fedak are the best there are. The service department bends over backward to service your vehicle and make you comfortable while you wait or set you up with a car for you to drive if your car will be there for any length of time. Top notch service and impecably clean. More

Adam, Tim and Justin made the new car buying process almost enjoyable. Adam was top notch in his professionalism, patience and knowledge of the vehicle I purchased. I didn't plan to purchase a new veh almost enjoyable. Adam was top notch in his professionalism, patience and knowledge of the vehicle I purchased. I didn't plan to purchase a new vehicle, but the level of service I received and the deal I was able to negotiate committed me to the purchase. I recommend this dealership and my sales person, Adam Fedak, to anyone interested in purchasing a Lexus. More

We had a 2008 RX 350 and liked the car. We had been thinking about trading up to a new one when we received a letter from Robert Lusk telling us about several incentives which motivated us to call for thinking about trading up to a new one when we received a letter from Robert Lusk telling us about several incentives which motivated us to call for an appointment. Monday we drove to Stevinson Lexus of Frederick for our 10:30 am appointment. We were met as we arrived by David Barney and Tim Joliceur. David showed us a car they had for us to look at that had the features we were looking for. We went on a test drive and David was very knowledgeable about the car and the questions we asked. David worked thru the negotiations very efficiently and the deal was made to our satisfaction. We spent some time with Travis Graves signing the agreements and he was also very knowledgeable and easy to work with. David took us to the new car delivery area where we spent considerable time familiarizing us with our new car. He was very patient with us with all the new features that were unfamiliar to us and new to this car. When we left Stevinson we felt David had gone above and beyond to make our transition as easy as possible. David may have realized we were a bit overwhelmed as he called the next forming to see how we were doing and if we had any questions or concerns. We have talked with him a couple times since the purchase and he is always available, patient and has answered our questions. Our Stevinson experience was a very good one. David showed us the Service area (so clean) and we feel very confident working with Stevinson. Our overall buying experience was excellent. We love our new RX 350 and look forward to working with Stevinson Lexus of Frederick. More

Jeff Farley is very knowledgeable about the Lexus product. We are very intense and inquesitive shoppers using multiple visits and phone calls to gather information. Jeff was extremely patient honor product. We are very intense and inquesitive shoppers using multiple visits and phone calls to gather information. Jeff was extremely patient honoring our method of shopping. When we return for service his is friendly and makes it a point to visit with us about our vehicle. More

After shopping around for some time, my wife and I landed at Stevinson Lexus of Frederick. We purchased a 2009 RX 350. From the moment we arrived to the moment we drove off the lot with our new (used) car, at Stevinson Lexus of Frederick. We purchased a 2009 RX 350. From the moment we arrived to the moment we drove off the lot with our new (used) car, we were very happy. Our salesman Roger Yekel was extremely helpful and polite. We've had some minor issues with the car (again it's used) nothing out of the ordinary. So, I can speak highly of the service department as well. Again, very helpful and polite. I've purchased many cars and dealt with a lot of dealerships and I can honestly say this has been the best car buying experience I've ever had. More

This is the first time I bought a Lexus! I was fortunate enough to 1) buy a new CT200h and 2) work with Tim Jolicoeur. Buying from Stevinson Lexus of Frederick and Tim Jolicoeur was an experience I will ne enough to 1) buy a new CT200h and 2) work with Tim Jolicoeur. Buying from Stevinson Lexus of Frederick and Tim Jolicoeur was an experience I will never forget (and that's why I rated them a "5")! Tim demonstrated great patience and empathy when my car arrived was a couple days late arriving (not Tim's fault). He continued to call and give me updates and never once did I feel as though I was a bother. He made sure the process of buying a car from him was thorough and he was right there, throughout the entire process, to answer questions for me. If he doesn't know the answer, he will tell you he doesn't know and quickly find out. I would, without a doubt, recommend Tim Jolicoeur at Stevinson Lexus of Frederick to anyone out there looking to buy a Lexus AND have a great buying experience! More