Stevinson Lexus of Frederick

The staff at Stevinson Lexus of Denver is always friendly. They make sure I have a loaner car when I am there, I am from 4 hours away and always have shopping to when I go to do my service therefor friendly. They make sure I have a loaner car when I am there, I am from 4 hours away and always have shopping to when I go to do my service therefore it is greatly appreciated to use a loaner. The staff is, also, very helpful with suggestions for what all my services should be to keep my vehicle performing at its best. More

I make all appointments for service through Russ. He is very accommodating, friendly, welcoming, and responsible. He represents the dealership in a very professional manner. I am always provided with a v very accommodating, friendly, welcoming, and responsible. He represents the dealership in a very professional manner. I am always provided with a very clean, luxurious loaner. He explains all the work that will be done and if there is anything different or more that needs attention, he calls me and keeps me informed. He calls when the work is complete, but is very polite about telling me to take my time. Upon my return, he informs me of all that was done and always answers any questions or concerns I may have. He always sees to it that my car is spotless. The ladies at the register are always friendly and efficient. I have noticed that everyone else at the dealership is very helpful and provide excellent customer service. More

I am a local customer who came in for service and as usual the service was outstanding. Russ took great care of me and my car. Even washed when returned. I will continue buy Lexus because of the combo usual the service was outstanding. Russ took great care of me and my car. Even washed when returned. I will continue buy Lexus because of the combo of Russ's great service,attention to detail, and a great product. Ask for Russ and you will be glad you did. More

Russ helped with the service of my Lexus ES 350 and was exceptional from his initial greeting to customer care. I waited for my car and Lexus of Frederick has always been timely and efficient in their ser exceptional from his initial greeting to customer care. I waited for my car and Lexus of Frederick has always been timely and efficient in their service. I was very impressed with Russ'service and his professionalism. We own two Lexus' and are never disappointed with service or sales at this dealership. I highly recommend Lexus of Frederick. More

Definitely, I would recommend this dealership for both sales and service. My 2008 RX350 is my dream car, and I want to take good care of it. I can rely on Stevinsen of Frederick to always treat both my sales and service. My 2008 RX350 is my dream car, and I want to take good care of it. I can rely on Stevinsen of Frederick to always treat both my car and me with the utmost professionalism and efficiency. I have other Stevinsen dealerships closer to my home, but I prefer to drive a little extra distance to Frederick. The entire staff has been great to work with, but Russ Dawson, in particular, has always been extraordinarily pleasant to work with. In fact, my service trips there are so pleasant that I consider them my "mini-vacations". Thanks for everything! More

What a phenomenal experience it was to work with Stevinson Lexus of Frederick and Roger Yekel, in particular. In October 2010 I purchased an RX 350 and couldn't be happier. Roger was a true professi Stevinson Lexus of Frederick and Roger Yekel, in particular. In October 2010 I purchased an RX 350 and couldn't be happier. Roger was a true professional and gentleman. I want to thank him for making my purchase and follow-up service such a smooth experience. When my trade-in's finance company called me 6 weeks later to say they had not received my pay-off, Roger and the financing staff immediately jumped into action to figure out what had gone awry since they sent the pay-off the day after my sale. Stevinson turned a potential financial and credit nightmare for me into a completely stress-free situation by working through the problem and even re-sending the pay-off check even though the issue was clearly on the finance company's side. I was floored. However, this is the level of customer service Stevinson Lexus of Frederick consistently displays whether one is purchasing a new or pre-owned vehicle, attending one of their monthly informational seminars, or working with their service department. They will continue to get my business for many years to come. More

We went to test drive the ct200h and get some literature and speak with a rep for more information. We were met by the internet guy and requested Jeff Farley, who was busy(acquaintances just purchased this and speak with a rep for more information. We were met by the internet guy and requested Jeff Farley, who was busy(acquaintances just purchased this car from Jef). No car was available to test drive. We were then asked to go ask our friends if we could test drive theirs and then come back! Seriously?!! We were told by the internet guy that he is having a hard time finding the cars anywhere in the US. Furthermore, we gave our name and number for Jeff to call us and it is going on 2.5 weeks with no communication. We drove to Kuni Lexus a few days later and they had both a demo and one for purchase. Scott Bakay greeted us and has been in contact ever since. I would not recommend Stevinson at all, for purchase of a car. Hopefully their service department is in better shape! More

I recently purchased a Lexus GS 350 AWD vehicle from Stevinson Lexus of Frederick, CO. Mr. Shane Swenson, a young salesman, met me at the door and spent the next two hours introducing the GS 350. I wa Stevinson Lexus of Frederick, CO. Mr. Shane Swenson, a young salesman, met me at the door and spent the next two hours introducing the GS 350. I was very impressed with Shane’s low key, professional approach, and a few weeks later decided to purchase the car. He earned my business by working hard to obtain more for my trade-ins than I thought possible. In fact, this was one of the most positive experiences I’ve had buying a car. An issue regarding tires did arise, but, it was quickly handled to my satisfaction. (For those who have an aversion to Run Flat Tires, be aware that the GS 350 AWD is shipped from the factory so equipped. There is no mention of that practice in Lexus’s sales material or on their website that I could find. Therefore, if that is an issue, negotiate the tires you want during the sales process). I couldn’t be more pleased with the GS 350, the dealership, and with Mr. Swenson. If Lexus is on your shopping list, I strongly suggest you call Shane at 303-772-5999. Kirk Wiggins More

My wife and I found Stevinson Lexus of Fredrick has always meet and beet our expectations, of what an auto dealer should do for it’s customers. We have taken my wife's 01 RX 300 in for service since th always meet and beet our expectations, of what an auto dealer should do for it’s customers. We have taken my wife's 01 RX 300 in for service since they opened in Fredrick. Mat Waygood or service advisor has all ways made sure everything was done right the first time. While my wife enjoys the excellent amenities and atmosphere of the waiting area. We recently bought a new 2011 Lexus, Chris Rogers was our salesmen, Alex Clarke the finance manager, both men are very professional, answering all questions with no BS or pressure to make the sale. The attention after the sale was absolutely more than incredible. Both payed attention to every detail with follow up calls answering any questions we had. Chris has never acted like we bothered him when we showed up at Stevinson show room with questions like how to activate some safety features like what the heck is HAC,DAC,AFS, or questions about bluetooth technology, their sure is a lot of intimidating but cool buttons and switches in this Lexus. Bottom line when I make a large $$ purchase in One Day, on a high tech and top quality vehicle for sure I want Stevinson Lexus. You just plain need top quality and knowledgeable professionals to guide and answer questions during the sale. To personalizing your Lexus to your needs,from setting the seat to the to navigation settings, they did it for us plus plus. In this day and age it’s good to have a dealership that I can trust, when my wife takes either Lexus in for service I know she won’t be sold a service we don’t need, and she will be very content sipping her coffee and eating one of the pastries by the fire place in the waiting room while the cars are being taken care of. More

Our most recent purchase is the ISC 350. This is the 3rd Lexus that we have purchased from sales associate Chris Rogers. With each purchase we have found Mr. Rogers to be professional, thoroughly knowledge Lexus that we have purchased from sales associate Chris Rogers. With each purchase we have found Mr. Rogers to be professional, thoroughly knowledgeable about the Lexus line and ethical in all dealings. The Stevenson of Frederick dealership has exceeded our expectations in its follow-up on our purchases; maintenance and service have been timely, completed within the cost quoted and have never required us to return for unfinished or incomplete work. The dealership's high standards are consistent throughout the organization. More