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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
976 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 976 reviews

January 26, 2021

I just took my car and to the dealership for an oil change. I was greeted as soon as I got there and my car was quickly taken in for Servicing. I was in and out within about an hour, no surprises and I More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 28, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Carol, it's no surprise Heather always strives to ensure your customer-oriented experience as promptly as your service! We really appreciate you taking your time to share such outstanding feedback with us at Stevenson-Hendrick Mazda & look forward to greeting you again soon in Service!!

Jan 28, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Carol, it's no surprise Heather always strives to ensure your customer-oriented experience as promptly as your service! We really appreciate you taking your time to share such outstanding feedback with us at Stevenson-Hendrick Mazda & look forward to greeting you again soon in Service!!

Jan 28, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Carol, it's no surprise Heather always strives to ensure your customer-oriented experience as promptly as your service! We really appreciate you taking your time to share such outstanding feedback with us at Stevenson-Hendrick Mazda & look forward to greeting you again soon in Service!!

January 23, 2021

I recently purchased a 2020 CX5 and the process and transaction was handle professionally and the staff could not have done better . I had my first service and the service team was wonderful from start More

by Tweet275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Gagnon
Jan 26, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

We're so pleased to know Heather & our team helped you ring in the New Year with an experience as smooth as your brand-new CX5 drives! We really appreciate you sharing such a wonderful experience with us & look forward to seeing you again in Service to finish the year!

January 20, 2021

They are always very thorough and addresses my concerns with professional, friendly with that personal touch!! I will definitely buy my next Mazda from them!!! More

by lynn2777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 24, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Lynn, no matter your concern, we always strive to deliver our personal touch every right, & left, turn! We really appreciate you taking your time to share such kind feedback with us at Stevenson-Hendrick Mazda & look forward to seeing you again soon in Service for a visit just as professional!

January 20, 2021

We had to take our new Mazda in to have the side rails installed. Due to time restraints, it could not be completed the day we purchased the car. The service team was friendly and completed the work pro More

by KPatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Jan 24, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Kathleen, thank you so much for taking your time to share such kind feedback on behalf of our team - even with restraints on time, there's never any on our customer-oriented experience at Stevenson-Hendrick Mazda. We look forward to seeing you again soon in Service for a visit just as impressive & prompt!

January 16, 2021

So far my experience with the dealer has been very positive. Most recent working with Heather in service was very good. Prompt greeting, kept me informed throughout the visit as to status. More

by mjobrien13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 18, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Michael, from our showroom to under your hood, Heather strives to ensure your experience is always that good! We really appreciate you sharing such positive feedback with us at Stevenson-Hendrick Mazda & look forward to greeting you again soon in Service with a visit just as thorough!

January 13, 2021

Everyone at Stevenson is so helpful and courteous. Replaced a recall part as I waited in their lovely waiting room. Thank you for superior service. More

by Daisy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
The nice young lady at the desk, sorry don't know her name
Jan 18, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Daisy, no matter the service, we will never replace our superior, customer-oriented experience at Stevenson-Hendrick Mazda! Thank you so much for taking your time to share such lovely feedback, especially of our brand-new dealership, with us on behalf of Heather. We look forward to seeing you again soon in Service for a visit just as courteous!

January 02, 2021

Jorge is a great person to buy a car from! He is courteous, listens to your needs, very knowledgeable of the product, and wants to make sure you are happy with your car purchase. I bought a Tesla fr More

by Parliergreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge and Logan
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Greg, we really appreciate you writing such endearing words on behalf of Jorge & Logan - Stevenson-Hendrick Mazda couldn’t create such an exceptional experience without customers, like you, who motivate us with your happiness :) Thank you so much for taking your time to share your recent visit with us & we look forward to seeing you again soon in for service just as attentive!

January 01, 2021

Thank you to Cody, who went above and beyond to make sure our first service visit on our new CX-5 was flawless. I would strongly recommend this dealership! More

by ldsdmlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

We’re so pleased to know Cody went above and beyond your expectations! Thank you so much for taking your time to share your recent visit with us at Stevenson-Hendrick Mazda. We will continue to exceed your first experience during your next visit just a flawless!

December 31, 2020

My service appointment never took place because the service department wasn’t open when I arrived? I arrived 15 minutes early for my 8:00 am appointment and no one was there to greet me so I waited for More

by Travisnickelson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one was there to work with me
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Travis, we really appreciate your earnest feedback on behalf of our Service department and very much care to know more about your reservations. We assure you that any inconsistency would have occurred without our knowledge, or we would have assisted you in any way possible. Please contact our Genera l Manager, Tracy, directly via 910-550-3807 at your earliest convenience to discuss further of how we can better understand your experience.

December 31, 2020

Second purchase from Royce and it was just as seamless as the first. Overall great experience. Will definitely be back for any future car buying needs!! More

by bmj2301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Brandon, thank you so much for sharing such great feedback on behalf of Royce! We really appreciate you taking your time to share your recent visit at Stevenson-Hendrick Mazda with us & look forward to seeing you again soon in Service where the third time's a charm!

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