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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 979 reviews

September 29, 2021

My experience was positive from beginning to end .. staff was very helpful and courteous, would do business again with this dealership 👍 More

by Captnncoke2112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison, Royce, Jared , paul
September 27, 2021

Well , where do I start ! The best bunch is of young entrepreneurs I have met under one roof in my entire life Kudos to the employee who does the hiring Wonderful professional crew who bend over backw More

by Davidspardello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Madison Alex and entire crew
September 25, 2021

Everyone was friendly and courteous. Customer service was excellent. I felt like they enjoyed their jobs. More

by benjaminmarie74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex , Cody, Heather, Logan
September 25, 2021

ALEX CHURCHILL AS SWEET AS APPLE PIE SO HELPFUL TJ TATE ALEX CHURCHILL AS SWEET AS APPLE PIE SO HELPFUL TJ TATE VERY KNOWLEDGEABLE AND A REAL GENTLEMAN. LOGAN WAS GREAT AND VERY HAPPY TO BE WORKING HERE. More

by Davidspardello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Already done
September 23, 2021

We have had 3 previous Mazda vehicles and have just ordered parts for most repairs. So this has been the 1st for major repairs. The service department staff was so nice to deal with. Our service rep More

by Shelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey service dept
September 23, 2021

Service is great and knowledgeable with the needs of their customers. Highly recommend to others. More

by pattij1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody and Trey
Sep 24, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Pattij1212, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2021

Car is great, service center is great but people on the floor leave a lot to be desired. Wrong vin number put on my paperwork so I had to return to my insurance agent to correct it. Wrong purchase price pu More

by Lousglover
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT, Trey, Cassandra
Sep 25, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Louis, we really appreciate your earnest feedback & always incorporate challenges customers face into our training process so that we can make improvements. We express our sincerest apologies for any inconvenience this process has caused you & hope to have the opportunity to remedy your experience soon in Service. Thank you for sharing your great feedback on behalf of our Service team & the Mazda brand - please do not hesitate to reach-out to us if we can be of any further assistance.

September 22, 2021

Awesome staff and good customer service. Great job servicing my car. Thorough and courteous. Highly recommend. More

by monteil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ, Cody, Trey
September 21, 2021

I have been using this dealership, since 2014, having bought two CX-5’s during that timeframe. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
September 21, 2021

Friendly, helpful, knowledgeable, and customer caring seems to be Stevenson Mazdas priorities. The facility is state of the art and maintained beautifully. The service reps know their business and are a More

by LoveMyMazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Trey
Sep 22, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Lovemymazda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Mazda Wilmington. Please don't hesitate to reach out if there's anything additional we can do for you.

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