Stevenson-Hendrick Mazda of Wilmington

Quick service without having to check up. Car was completed correctly and I was kept informed thru the process completed correctly and I was kept informed thru the process More

I have owned a Mazda CX 5 that I purchased new from them just over a year ago. Since then I have taken it in for its normal service and for parts install that were aftermarket. The level of service I have just over a year ago. Since then I have taken it in for its normal service and for parts install that were aftermarket. The level of service I have received from them is unprecedented. I have purchased from multiple dealers and manufacturers over the years and I will never hesitate to purchase from this dealer or Mazda again. At every opportunity they have surpassed my expectations and I absolutely love the vehicle. I would 100% buy again. TJ, Tracy, Trey, Heather, Cody, and all the other members of your team at Mazda Wilmington thanks again from my family for the great service! More

Friendly, efficient service completed when promised. Was allowed to talk with tech to clarify what I needed done. allowed to talk with tech to clarify what I needed done. More

In the past, the ordeal of buying a new car and negotiating with the sales force at many dealerships was about as enjoyable as getting a root canal without anesthesia. In contrast, our experience w negotiating with the sales force at many dealerships was about as enjoyable as getting a root canal without anesthesia. In contrast, our experience with the folks at Stevenson-Hendrick Mazda in Wilmington, NC was a pleasure. From the moment we entered the dealership, everyone we worked with was not only knowledgeable and professional, but extremely helpful and friendly. I know the people in any dealership are supposed to be this way, but very few actually are. The people we dealt with, especially Natalia, Jared, Peter and Madison were eager to make us feel comfortable and confident that we made the right choice of both the vehicle we now own but the dealership we bought it from. We never felt pressured in any way and they truly “earned our business “. More

I had my vehicle's oil changed at this dealer. It was done promptly and as promised. done promptly and as promised. More

They are always helpful, knowledgeable, and very friendly! I appreciate their assistance and services when needed. friendly! I appreciate their assistance and services when needed. More

Sales staff very good. Purchase experience very good. New car delivery pathetic. We have never received a new car in such disgusting condition. Car was not washed and had dirt/ dust all over including window car delivery pathetic. We have never received a new car in such disgusting condition. Car was not washed and had dirt/ dust all over including windows. After seeing the car in this condition my husband checked the tire pressures and they were all over the place. Example front tires varied 3.5 lbs. obviously they were not checked before delivery. Dealership made excuses rather than acknowledge their poor service. After receiving our new auto like this it would be foolish for us to trust their service dept. More

Madison and Natalie were awesome. Very knowledgeable and answered all our questions plus more. We would not hesitate to come back. answered all our questions plus more. We would not hesitate to come back. More

Tracey, Madison & Paul helped us navigate the process of buying a new car. Tracey was generous with our trade in and Madison sat with us to teach all the new technology in the car. We would recommend this buying a new car. Tracey was generous with our trade in and Madison sat with us to teach all the new technology in the car. We would recommend this dealership and group to anyone considering buying a Mazda. More