Back

Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

Directions

By Type

Showing 979 reviews

January 04, 2022

Great service and people, very professional! Communication is great with what is wrong with your car. More

by Tbeasley5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 08, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Tim, at Stevenson-Hendrick Mazda, Heather & Trey know our cars just as thorough as they know how to deliver just that great experience your & your Mazda deserve! We look forward to seeing you again soon in Service!

January 04, 2022

Professional service. Satisfied with all aspects kept me informed throughout process. Found a discount without me asking More

by mggupton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 08, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Michael, at Stevenson-Hendrick Mazda, Royce, Heather, & Trey always strive to lower your payment, never just that customer-oriented experience ;) We really appreciate you taking your time to share with us & look forward to seeing you again soon in Service!

January 04, 2022

Vehicle was lacking in the detailed department. It came in very nasty and wasn’t thoroughly cleaned at pick up. Natalia was very patient and really worked for the sale. More

by sherryr729
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia
Jan 04, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Sherry, we really appreciate you taking your time to share such great feedback on behalf of Natalia, Paul, & Heather with us! We want to express our sincerest apologies for the condition you received your new car in. As much as we all look forward to the holiday season, we don't look forward to being short-staffed - we will be more than happy to have our detail staff deliver your car with the showroom shine it should have been initially! If you haven't done so already, please contact our CS Manager, Madison, directly via 910-617-9841 at your earliest convenience.

January 04, 2022

TJ and Brian are the best! I was able to buy my Porsche from them virtually and felt like I have known them for years. Great guys and very professional. The experience was tremendous. If I ever decide t More

by Deano
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
TJ and Brian
Jan 04, 2022 -

Deano responded

TJ and Brian, Thanks for the opportunity to buy my Porsche from you all. It looks like I may have missed the "Friendliness section, so want you to know it was the highest rank like every other one - a 5. It was a great experience and if/when I am ready to find another used Porsche, you will be my first option. If I am ever in the Carolina's I will make a point to stop by and meet you all in person. Happy New Year!

Jan 08, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Deano, as much time as you save online, you can always count on Brian & TJ for just that timeless experience at Stevenson-Hendrick Mazda ;) Thank you so much for taking your time to share the BEST praise with us, especially on behalf of our team's character. We look forward to welcoming you soon out-of-state for an out-of-this-world visit - happy New Year from our family to yours!!!

January 03, 2022

5 Star experience. They did exactly what they said they would over the phone. No high pressure salesman and no bait and switch . Very friendly and answered every question I had prior to the purchase. The e More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
Jan 04, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Joel, as much time as you save over the phone, you can always count on Parker & Logan for just that timeless experience at Stevenson-Hendrick Mazda ;) We really appreciate you taking your time to share such stellar feedback with us & look forward to welcoming you again soon in Service for a visit just as easy!

January 03, 2022

Excellent experience! Royce was amazing as well as all the rest of the staff! Be sure you use them if you want a professional experience. More

by kjb122272
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce, Paul
Jan 04, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Karri, we're so pleased to know your experience with Royce, Paul, & our team is as amazing as your brand-new Mazda! We really appreciate you taking your time to share with us at Stevenson-Hendrick Mazda & look forward to seeing you again soon in Service for a visit just as professional!

January 01, 2022

These guys make you feel like family. So helpful and welcoming. Very enjoyable visiting when servicing my ride. More

by jcutrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Jan 04, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

We're so pleased to know Heather & Trey always welcome your family to ours by ensuring your experience is always as enjoyable as your ride! We look forward to seeing you again soon in Service!

December 31, 2021

Great service. Heather and team always do a great job! Manager always makes sure I get to work when my vehicle is being serviced! More

by Mazda 5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and team
Jan 04, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

We're so pleased to know Heather, Jeremiah, & our team ensure just that great job while you work on yours :) We really appreciate you taking your time to share such stellar feedback with us & look forward to seeing you again soon!

December 31, 2021

So Madison saved the day/ year I guess!! :) I rely on those features in my car as my job is mostly driving... I'd be lost with out Google play!!! So... needless to say I was a little upset that I came th More

by jasonjwank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddison, Patrick
Aug 15, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Jason, you & your son will never be lost with the bells & whistles when you can always find just that absolutely AMAZING experience with Madison & Patrick at Stevenson-Hendrick Mazda ;) We really appreciate you taking your time to share such wonderful praise with us & look forward to welcoming you both New years & years to come!!!

December 30, 2021

The did a great job serving me and my daughter. We will gladly recommend others to purchase with them. More

by Onjenitahicks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
...
69
...