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Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,989 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,989 reviews
November 06, 2015
Great Experience! Individualized experience. Excellent customer service provided by Jeffery Harper. Personable, fair, works well with customer needs! Jeffrey greeted Individualized experience. Excellent customer service provided by Jeffery Harper. Personable, fair, works well with customer needs! Jeffrey greeted me once I arrived on the lot. He provided professional, courteous service. More
by tbramlett
Employees Worked With
Jeffrey Harper
November 05, 2015
Don't take their word on it. Stevenson Honda Acura of Wilmington touts that, "If it has our name on it, you have our word on it. Both in our 70's, my wife and I have been leasing Stevenson Honda Acura of Wilmington touts that, "If it has our name on it, you have our word on it. Both in our 70's, my wife and I have been leasing from this dealership for over 23 years. We trusted their word and intended to continue doing business with them. Until our last purchase, that is!!! Since we are on a fixed income, we could afford monthly payments of under $150. Our salesman asked his manager if I could drive dealer trades to pay the monthly payments of a used 2009 Honda Fit. The manager not only agreed, but told us that "Our drivers make between $800 and $1,000 per month, easily paying off the loan in less than 2 years. At the end of the first year, I had made only $1,450. Upon complaining to the general manager, my wife and I were told that Stevenson would take back the Fit and lease us a Honda Civic at an affordable monthly rate. After spending over 2 hours at the dealership, even test driving a Civic, we were told that they couldn't make the deal and offered me more dealer trade jobs. Why would I accept that offer when I already had their "word" on it and it didn't happen as offered? I tried to negotiate a reasonable settlement with the GM, but he flatly denied any of my suggestions. After checking the Blue Book and Edmunds value for the 2009 Fit, I realized that the price Stevenson charged me was grossly over the fair market value. On the rare occasions that I drove dealer trades I got a candid observation of the inside behavior of the dealership. I was not at all impressed!!! Disrespectful, neglectful, disorganized. More
by LewiK
Employees Worked With
John Sandler, sales manager Peggy Roberts, business director, Patrick Koballa, GM
November 04, 2015
Great and honest service!!! These people are honest vs the people at LeJeune Honda. LeJeune Honda lied twice. First, when my clear coat on wheels cracked soon after purchase. Tol These people are honest vs the people at LeJeune Honda. LeJeune Honda lied twice. First, when my clear coat on wheels cracked soon after purchase. Told me it was from hitting a curb. All four wheels??? Then, my son had just changed the master cylinder fluid and they changed it again (or claimed they did) and charged me for it. Stevenson Honda has been honest and up front both times I have needed service from them. More
by babs1958
Employees Worked With
Tony
November 04, 2015
Great experience, friendly staff The staff here are great- very friendly and helpful! Mike was very kind and knowledgable. I would recommend this dealership to anyone looking for a ne The staff here are great- very friendly and helpful! Mike was very kind and knowledgable. I would recommend this dealership to anyone looking for a new Honda! More
by Caraj12
Employees Worked With
Mike Lopez
October 30, 2015
We had a pleasant experience Our salesman, Matthew Harbour, was attentive, pleasant and knowledgeable. Manager and other staff were also helpful. Selection of vehicles was e Our salesman, Matthew Harbour, was attentive, pleasant and knowledgeable. Manager and other staff were also helpful. Selection of vehicles was excellent. Showroom was clean and comfortable. More
by Bob/Barb
Employees Worked With
Matthew Harbour, John (sales mgr.)
October 27, 2015
DO NOT GO TO THE PRE-OWNED ON MARKET ST. It was a bunch of confusion had my car for a couple of weeks they took it back because they screwed up!!!!! I will never send anybody to the STEVENSON It was a bunch of confusion had my car for a couple of weeks they took it back because they screwed up!!!!! I will never send anybody to the STEVENSON'S HONDA PRE-OWNED ON MARKET ST. More
by Carperson
Employees Worked With
The manager john and Scott they didn't even care
October 11, 2015
try another dealership I liked the warranty that came with the purchase. I also appreciate the Finance person, Scott Crocker, and the Administrative Assistance, Peggy Robert I liked the warranty that came with the purchase. I also appreciate the Finance person, Scott Crocker, and the Administrative Assistance, Peggy Roberts who were most helpful. They assisted me a great deal more than the actual sales people. Ms. Roberts attempted to "rectify" the situation with "goodwill" funds but it was nowhere near what I was promised. That is the ONLY reason the experience score is what it is; otherwise it would have been 1/5. I would not recommend at all. More
by KBmom
Employees Worked With
William... I think
September 03, 2015
Great service, great people! Love this place! Outstanding customer service! I came to look for a better car; they made sure I was well taken care of. The manager was very helpful Love this place! Outstanding customer service! I came to look for a better car; they made sure I was well taken care of. The manager was very helpful and all of the salesmen are very nice! Will be back again. More
by Barbara Graham
Employees Worked With
Mike Lopez
August 27, 2015
Excellent and personal Stevenson Honda and our salesman, Mike Lopez, worked to meet our auto needs and worked to make it affordable as well. We were very pleased with everyt Stevenson Honda and our salesman, Mike Lopez, worked to meet our auto needs and worked to make it affordable as well. We were very pleased with everything! More
by wabadie
Employees Worked With
Mike Lopez
August 19, 2015
"Great" Mike Lopez was our salesperson. He was so knowledgeable about the vehicles that we were interested in. Dealing with him was a pleasant experience. Eve Mike Lopez was our salesperson. He was so knowledgeable about the vehicles that we were interested in. Dealing with him was a pleasant experience. Everyone was very helpful and personable. We told him what we wanted and what we wanted to pay. He took care of us! More
by nonniegold
Employees Worked With
Kenny Beavers and Ken Walker
