Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,836 reviews
June 03, 2016
dj & gq were a pleasure to work with. the whole staff is A+ This was one of the easiest dealerships I have ever worked with. We already had a make and model on mind and dj made buying easy with being honest and This was one of the easiest dealerships I have ever worked with. We already had a make and model on mind and dj made buying easy with being honest and straight to the point as well as gq made things simple with paperwork. We will definitelyy be back. More
by haleyn
Employees Worked With
dj, gq
April 29, 2016
Bravo to Mr. Austin Murray I bought a 2008 Pontiac Solstice GXP Turbo Convertible, a make and model hard to find in good condition from any dealer, from Stevenson Honda in Wilmi I bought a 2008 Pontiac Solstice GXP Turbo Convertible, a make and model hard to find in good condition from any dealer, from Stevenson Honda in Wilmington. I saw it on the internet and made the 100 plus mile trip to check it out and bought it on the spot. It looked and drove like it just came from the factory so I didn't mind the higher price tag as I was buying this car for life. After a short time, however, I found many things weren't right so I contacted the dealership only to get a cold response. The salesman was in limbo and the manager had one foot out the door. After I complained to the "top levels" of management the new general manager, Austin Murray, got right on it and made everything right to MY satisfaction. He even hung in there to get me a new owners manual which the car lacked and without it is near impossible to maintain this car. I would suggest highly that anyone who is looking to buy a new or used car go directly to Austin Murray as he is a man of his word....something very rare in business these days. More
by Wise Old Armenian Man
Employees Worked With
Mr. Austin Murray, General Manager
April 08, 2016
the service department representatives are rude! They are not good in handling customers' problem. Different staff tell different things and when confronted Stevenson staff lies. The staff on service They are not good in handling customers' problem. Different staff tell different things and when confronted Stevenson staff lies. The staff on services hang up phone customers. They basically let us drive a recall car that is very dangerous because they said "there's nothing we can do." I definitely have a problem with this car dealership even from the very beginning. They didn't call us about the car tag when the salesman said he will call. The honda fit car I bought from them, one of the tire kept deflating. I brought it to them to have it fixed but they said they couldn't find the problem. So now I pay $1 almost every month to inflate it. I regret buying honda especially from Stevenson's Wilmington. Their services are poor. Their staff are liars. More
by madcustomer
Employees Worked With
Angela, Sheena, salesman
March 29, 2016
Extremely Friendly and Accomodating George Babich was the salesman who helped us out with our purchase. We were very nervous about the purchase because we had a certain budget we had to George Babich was the salesman who helped us out with our purchase. We were very nervous about the purchase because we had a certain budget we had to stay within. George was not only super friendly, but he did everything he could to get us to the price point we needed to be at. He was never pushy about it either or annoyed by how we would not budge from what we wanted. George mad it happen and we are very pleased with our purchase! Chris is the finance department was also very friendly and funny! He definitely made signing all those papers a little less painful. More
by Shelly1428
Employees Worked With
George Babich and Chris
March 23, 2016
overall, pleasant experience overall pleasant experience. the only reason I gave an 8 on the referral is because I haven't yet had the experience of any problems and using the war overall pleasant experience. the only reason I gave an 8 on the referral is because I haven't yet had the experience of any problems and using the warranties. (and I hope I don't for a very long time :) however, my daughter just had service done under warranty without any hassles, which impressed me so that is why I bought from you, without going elsewhere. I would have been more ecstatic over my purchase if I had gotten the car payment I had said I felt I could afford. I was there a long time, not feeling great, and just wasn't assertive on price haggling at all. I wish car places would really consider the customer knows what they can afford, and if the time comes they cant afford the payment they ended up with, its their problem. I'm still happy about the purchase but this is something many people complain about in general with car buying. More
by happynissan
Employees Worked With
Chantz Williams
March 15, 2016
Fantastic service dept. The service dept. people have great attitudes and also do a really good job explaining things in great detail!! They try their best to get you in and The service dept. people have great attitudes and also do a really good job explaining things in great detail!! They try their best to get you in and out as quickly as possible so that you never have to waste a whole day waiting around on your car!! More
by SyNdI
Employees Worked With
Chadwick Brown
March 01, 2016
Bought a new car: Pretty Blue CRV. When purchasing the car, it was first very saddening that my 2010 Camaro was worth so little. I thought it would be OK since they were giving me some When purchasing the car, it was first very saddening that my 2010 Camaro was worth so little. I thought it would be OK since they were giving me some great discounts, and it would be an easier car for me to pack grandkids in. I totally love the new car, but when I went to signing, the discounts were not there. Additional charges that were not discussed were there, and even the small promises were forgotten. It was after hours by this time, and what can you really do, your car is already gone and emptied. Don't get me wrong, I love my new car, but OMGolly, we need to see on paper what we will be seeing electronically in signing. The amounts should not be so vastly different. Promises made before signing should be honored at signing. Again, friendly people, and I love my car, but experience, well..... Educational... More
by Patricia
Employees Worked With
Gregg Riverbank, Kennith M Walker and a finance person that I guess removed all my discounts.
February 22, 2016
Great cars to choose from It didn't take me very long to find the perfect car. Stevenson Honda had a great selection to choose from. The sales staff I dealt with was very profe It didn't take me very long to find the perfect car. Stevenson Honda had a great selection to choose from. The sales staff I dealt with was very professional and I enjoyed the experience. NO PRESSURE SALES! Thanks Mr. Babich and Chris. I will buy my next car from you but since it's a Honda it will be awhile. Thanks again guys. I love my car! More
by Smilinjohn
Employees Worked With
George Babich and Chris and the other Chris
February 09, 2016
Excellent Service The Service at Stevenson Honda is excellent. The representatives are attentive to your assessment of service desired. They check your Service Histo The Service at Stevenson Honda is excellent. The representatives are attentive to your assessment of service desired. They check your Service History carefully. All are Customer-oriented. The Service is tand reliable. Thank you for excellent service. More
by oceandriver
Employees Worked With
Chad Brown and Courtesy Van Driver
January 31, 2016
Make Sure You Are Getting The Car You Test Drove After a negotiation session with the Stevenson Honda staff, we finally agreed on a price for the car we test drove. Approximately an hour later we sig After a negotiation session with the Stevenson Honda staff, we finally agreed on a price for the car we test drove. Approximately an hour later we signed a sales contract. The next day at home, we discovered that the VIN number on the sales contract we signed was not the VIN number of the car we test drove and agreed to purchase. When we called the sales person, he indicated they were doing us a favor by giving us another vehicle exactly like the one we test drove but with lower mileage. Assuming this is even legal, not communicating this to us seems like an incredibly bad business practice in our opinion. Despite that, the next day we went to Stevenson Honda to pick up the new car (the one with a different VIN number from the one we had originally test drove). We test drove the car to make sure it was as good a ride as the car we originally test drove. As expected, it drove just fine. However, prior to driving the car home, we found the original car we test drove and compared it with the one we were preparing to drive home. They were not exactly the same. The one we were preparing to drive off the lot did not have wheel locks like our original vehicle. We pointed this out to the staff, they installed the wheel locks, and we drove our new car home. It may not have been the one we had originally test driven, but after the wheel locks were installed it matched up with what we were looking for. The bottom line, if we had not made an effort to check things out, we would've either unknowingly drove off the lot with a car we had not test drove or drove off with a car that didn't quite match up with what we had agreed to buy. In our opinion, not a good performance by Stevenson Honda. More
by upbabble
Employees Worked With
Prefer not to say.
