Stevenson-Hendrick Honda Jacksonville

HORRIBLE!!!!!! I had brought my car in after I bought it, and found out that i was sold a car with issues and it fell on me to pay for it. So I got the diagnostic t I had brought my car in after I bought it, and found out that i was sold a car with issues and it fell on me to pay for it. So I got the diagnostic test done and was told what was wrong. About $3000 in costs. So I needed to wait to order my part for inspection because of it alone costing almost $1000. I called honda in august to get a quote on fixing it and also the part number in case I was able to fix it cheaper. Well I learned after I spent almost $800 that the man I talked to read my the wrong part number and literally just read me a 6 instead of a 9!!! when I was freaking out and trying to figure out what was wrong since I spent so much money that I already did NOT have and had only 2 weeks till it had to pass inspection I was told that I was indeed given the wrong part number. Well the moment those words left the service managers (Mr. Raynor) mouth he recoiled and refused to do anything and tried to blame me because I did not pay them the $300 extra for them to fix it when it was their fault in the first place. his words were "if you had paid us to do it then we would have caught our mistake and you would not be in this predicament". NO! If your employee had learned to read I would not be in this predicament!. I was not even worth an apology from him nor the general manager (Mr. Bowen) which they both have laughed at me and were cocky and really rude. Refused to listen and take any responsibility when it was admitted more than once. I ended up having to trade my car in and no NOT at this dealer because it is full of liars and people who cant read a number. I ended up loosing around $3600 on my trade in because of all of this. Thankfully I now have a better car and made by a better company. Toyota!. I will never buy another honda again and that is based on the fact that this dealership in jacksonville, nc has the worst people working for them. I also found of that the man i was working with about all this had lost his job the week prior. So obviously something is going on there. The character of these employees is horrible and when eating your chicken is more important than a customer that you had already admitted to that you messed up and tried to cover it up, well then there is a major problem. You need to reevaluate your team and your manners. I lost so much money when i put my trust in your business and you screwed me over and laughed in my face. Dont trust this dealer, I have sent a complaint up to Honda and better business bureau. Because it is ridiculous. Especially when the general manager tells you he will call you back and you know its a straight up lie. Oh and yes if my husband would have been able to be there I know for a fact I would not have been treated like a stupid little girl, because I was treated like on and It was blatantly obvious! More

Very good experience The dealership and all of the people associated with it did a wonderful job ensuring that we were happy with our purchases..They were happy only when The dealership and all of the people associated with it did a wonderful job ensuring that we were happy with our purchases..They were happy only when we were happy. More

GREAT!! This place has done a major turn around in the last year and would recommend to every to bring the Honda to Lejeune Honda, was a great all around expe This place has done a major turn around in the last year and would recommend to every to bring the Honda to Lejeune Honda, was a great all around experience More

Brakes and Misc I really had a great experience with the service center. Maintenance on vehicle was professional and technically accurate and on time. My wait was rea I really had a great experience with the service center. Maintenance on vehicle was professional and technically accurate and on time. My wait was reasonable for the service I required and the quality of work was great. Highly recommend this dealership and its service center. RFW More

Flawless This is the first Honda I've ever owned and when I went to get it serviced at Lejuene Honda, I was a little nervous about how much it was going to cos This is the first Honda I've ever owned and when I went to get it serviced at Lejuene Honda, I was a little nervous about how much it was going to cost me because you always hear the horror stories about dealerships overcharging you... I couldn't have been happier with my experience if they'd thrown me a parade when I walked in. I wish I could remember the name of the gentleman who helped me out because he was just terrific- very personable and friendly. I had a coupon for my oil change but even with the coupon I couldn't believe how little I was paying for the inspection and oil change. I was extremely pleased overall with the entire experience. More

New 2014 CRV EX-L Had a very good experience when purchasing my 2014 Honda CRV EX-L. Fast and Courteous Salesmanship. Now I have 7 Hondas in the driveway! Had a very good experience when purchasing my 2014 Honda CRV EX-L. Fast and Courteous Salesmanship. Now I have 7 Hondas in the driveway! More

Superb Service as Always Once again I have nothing but positive things to say about my automobile servicing experience. Quick, timely, and professionally done in all respects Once again I have nothing but positive things to say about my automobile servicing experience. Quick, timely, and professionally done in all respects. Most important thing of all -- my vehicle is in top-notch shape! More

Experience My husband and I had a great experience. They didn't have the truck we wanted on the lot, so they went out of their way to get us the color and style My husband and I had a great experience. They didn't have the truck we wanted on the lot, so they went out of their way to get us the color and style we wanted. More

My visit to Lejeune Honda for scheduled maintenance wnet no different than it has in the past. Customer satisifaction professionalism remains there hallmark and it was Dennis who rose to the occasion this no different than it has in the past. Customer satisifaction professionalism remains there hallmark and it was Dennis who rose to the occasion this time. Top notch, and wouldn't be surprised if they indeed have the very best service Department in all of Jacksonville. More

They are very friendly And courteous willing to help with anything that needs done! They always seem to go above and beyond in helping with any problem that I may have! anything that needs done! They always seem to go above and beyond in helping with any problem that I may have! More