Stevens Ford of Milford - Service Center

I have had a Ford for many years. A little over Twelve months ago I had to replace an air conditioner condendsor for approximately $900. The new part was defective and it broke even though I only used th months ago I had to replace an air conditioner condendsor for approximately $900. The new part was defective and it broke even though I only used the air conditioner for approximately 4-5 months during the calendar year after replacing the part. Steven's Ford would not stand behind the part and replace it. They essentially said that I am out of luck, it is not a Ford part and that I need to pay another $900 if I want a working air conditioner. Brian Burgess was rude and border line offensive. I am trading my Ford in elsewhere and will no longer do business with Ford, particularly, Steven's Ford of Milford. More

We wanted to send a note to thank you and your staff for the exceptional service we received from Stevens Ford recently, particularly Brian Burgess. Right after the blizzard, like so many other people, the the exceptional service we received from Stevens Ford recently, particularly Brian Burgess. Right after the blizzard, like so many other people, the transmission on one of our service van's died. We contacted your facility, and from the very beginning we received outstanding customer service. It was a hectic time for everyone, trying to dig out from the storm. I would imagine there were many obstacles on your end regarding parking lot situations, delivery of parts, an overwhelming amount of work, etc. Yet none of that affected the way our needs were handled. Brian was pleasant, thorough and efficient. Being in a service based business ourselves we are extremely grateful for the service that was provided. We were pleasantly surprised when we got the call first thing Monday morning that the van was ready. We had several customers relying on us to repair their heat and because of the great and timely service that Stevens Ford provided, our customers, and our business did not suffer. For this we are extremely grateful. We will be sure to refer customers your way in the future. Sincerely, A&S Nathan Heating & Cooling, Llc. More

I was travelling 150 miles from home when I had an engine problem. Despite a typically busy Tuesday morning in their Service Dept., Joanne had my problem analyzed within 10 minutes. Informed that I had a pot problem. Despite a typically busy Tuesday morning in their Service Dept., Joanne had my problem analyzed within 10 minutes. Informed that I had a potential $1,600 repair, she went above and beyond to find a Ford Service Notice which indicated Ford would pay for this. Since she had to order the part for the 6 hour repair job, she got me a Courtesy Vehicle ride to the train station so I could get home. When the repair was comnpleted, she arranged to pick me up at the train station several days later so I could resume my journey. The Stevens AutoGroup experience I had with Joanne and the Service Dept was superior to that of my home dealership - and this from a dealer I'd never visited and would likely never visit again. Highest rating! Rick G. More

Our car was struck by lightning which fried the computer electronics. This can end up being a 'total loss' but because the service department was so conscientious about evaluating our car, the insurance com electronics. This can end up being a 'total loss' but because the service department was so conscientious about evaluating our car, the insurance company decided to go ahead and fix it. We just got it back and everything is running great. Thanks everybody at Stevens! More

While on vacation in CT I had a problem with my Ford Truck. The service manager at Stevens of Milford was very helpful; they fixed my truck and got me back on the road in no time. I would definitely r Truck. The service manager at Stevens of Milford was very helpful; they fixed my truck and got me back on the road in no time. I would definitely recommend this service department. Stevens, thanks for all your help. More

Not from the area needed to find a dealership to service my Lincoln. Stevens took care of everything for me. I am very happy with the staff and the service. When its time to trade in my car I'm going ther my Lincoln. Stevens took care of everything for me. I am very happy with the staff and the service. When its time to trade in my car I'm going there first. Great people and great service very happy with my experience. More

Steven's of Milford has one priority, CUSTOMER SERVICE. I own 3 Fords; all of which I have serviced at Steven's. I purchased my '06 Explorer there and have recommended Steven's to a friend who was looking to own 3 Fords; all of which I have serviced at Steven's. I purchased my '06 Explorer there and have recommended Steven's to a friend who was looking to buy a Focus. He went to Steven's and bought the car. What impresses me too is the fact that David Stevens who owns the dealership is truly concerned with customer satisfaction. I had an issue with my '06 Explorer that was a manufacturers defect. Ford would do nothing. Steven's FORD listened to what the problem was and took care of what FORD should have. This is true dedication on the dealer's part to serving the customer. I would without question give Steven's FORD a 100 star rating! More

I filled out the survey I received this morning regarding the work that was done on my 2004 Taurus on Thursday March 22. Although these surveys are helpful to you I still felt the need to write to you regard the work that was done on my 2004 Taurus on Thursday March 22. Although these surveys are helpful to you I still felt the need to write to you regarding the service I received. The work needed to be done on my car was extensive therefore the car needed to be kept overnight. Stevens made arrangements with Enterprise for me to have a loaner till my car was ready. Enterprise picked me up promptly, took me to their office where I was given a 2012 Chevy Impala to drive while my Taurus was being repaired. Kudos to Joanne Voitkevics your service advisor. Joanne is without a doubt an absolute treasure to deal with. She is professional, knowledgeable and her personality couldn’t be nicer. I just think she goes above and beyond what is expected of her as service advisor. The work was done in one complete day so I was able to get my Taurus back Friday morning thanks to the guys in the service department. They did a good job. Also, thanks to Ron DeWeese for being so knowledgeable regarding car parts and being patient explaining what parts go where and why it’s needed. He is professional with a wonderful personality.In the near future I will be ready to purchase a new car and I will be coming to Stevens Ford for that purchase. You run a tight ship and you have a magnificent crew. I commend them all. I will also tell my friends and co-workers what a great business Steven’s Ford is and I thank you very much for the excellent service I have received. Keep up the good work. P.S. Can’t say I liked the Chevy much………I’ll stay with Ford. Regards, Krystyna Morman Krystyna (Tina) Morman Financial Assistant - Post Award Offfice of Finance and Administration Yale School of Public Health 47 College St., Lower Level, Room 26 New Haven, CT 06520 203-785-2831 ? 203 785-7296 ? krystyna.morman@yale.edu? More

Brought in my company car Ford Taurus 2009 AWD to be serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank (digital read said 30 miles until empty). Two weeks later, I was called to pick up the fixed car. They had to take apart the transmission to fix it. When I got to the car, I saw horrific scratching on the back driver side panel. It looked like Garth from Wayne's World got a hold of the airgun. One person from the place denied it happened there. A manager said it was their responsibility and made a date for me to return the car to have that fixed. I got into my car to find the gas was drained to 0 miles before empty. I thought this was okay since they told me they test drived the car to confirm it worked. Well, I tried to drive the car off the lot but the car would not accelerate over 20 miles per hour. After getting a full tank, I returned to the dealership and had the tech that did the repair ride with me. He admitted to not test driving the car because it was too low on gas by the time the repair was complete. He also noticed how much worse the car was when compared to before he started the repair. It took 6 weeks to get the car back and it only worked for four hours before the accelerating problem reoccured and I was stuck driving no more than 20 miles per hour. The total cost to screw up and temporarily repair my company car at this Milford dealership was over $8000. My company decided to send my car to a Ford Dealership in Naugatuck who had the car repaired in 2 days for well under $2000. I also had a bad sales experience. I deserved it for even considering buying a car from the dealership. Based on the experiences I had, I am a Honda owner and very happy. More