Stevens Ford of Milford - Service Center

Quick lane service Typically I do not go to dealership to service my car. but Tom the service of advisor, understands customer service and understands unexpected repa Typically I do not go to dealership to service my car. but Tom the service of advisor, understands customer service and understands unexpected repair frustrations. for this reason I continue to go back to the same dealership because the service dept has a great advisor and they always try to work with you to be competitive on price More

I wouldn't recommend this dealer to my worst enemy The sales team is unprofessional - swearing and yelling at one another in front of customers. Some members of the staff in the service area are inc The sales team is unprofessional - swearing and yelling at one another in front of customers. Some members of the staff in the service area are incompetent & overall do not know how to communicate effectively within the dealership. The body shop is slow with poor quality. More

Outstanding Service and Customer Rapore I have had my 2004 Ford Taurus Serviced for many years at Steven's and Joanne v. and Keith have always been so very caring and have great knowledge of I have had my 2004 Ford Taurus Serviced for many years at Steven's and Joanne v. and Keith have always been so very caring and have great knowledge of the Ford Product and the expectation fo themselves and the Dealership. It has always been a great comfort to be greeted each visit by the entire staff. but it is the "Teamwork of both Keith - Service Repair "and just his smile of assurance, and the warmth of Joanne to handle all of the situations that we have faced over the years. Many thanks, hugs, etd. Susan More

Great job, professional and friendly Joanne in the service department was just outstanding. I couldn't believe how quickly they took care of me! I will not hesitate to go back again Joanne in the service department was just outstanding. I couldn't believe how quickly they took care of me! I will not hesitate to go back again More

Great experience, I will come back! I have been a loyal Ford customer for years, and always service at a Ford dealer. I wasnt happy after my last visit at another Ford dealer, so I decid I have been a loyal Ford customer for years, and always service at a Ford dealer. I wasnt happy after my last visit at another Ford dealer, so I decided to try Steven's this time. I called ahead for an issue I was having with my F-150. I came in and met Paul. He was great! He explained everything through the whole process, and my truck was done before the estimated time. I'm happy to say I will be back to see Paul and will buy my next truck from Stevens. More

Great experience Needed new tires. Went to the quick lane and was helped by Samuel Stevens and the quick lane crew. Price was very reasonable and done in a timely mann Needed new tires. Went to the quick lane and was helped by Samuel Stevens and the quick lane crew. Price was very reasonable and done in a timely manner. I would recommend this dealership for service and sales. I'm going to buy my next car from them because of the way I was treated! More

Excellent ! Every time I bring my MKZ in for regular maintenance, I am reminded of why I purchased a car from this dealership,and still am greated by the sales Every time I bring my MKZ in for regular maintenance, I am reminded of why I purchased a car from this dealership,and still am greated by the salesman Jim Puglisi. He always goes out of his way for customers. More

AWFUL SERVICE DEPARTMENT I OWN A LINCOLN MKS,I HAVE BEEN BACK AND FORTH SO MANY TIMES THAT IT WOULD TAKE HOURS TO EXPLAIN MY FULL STORY HOWEVER I JUST WANT TO POINT OUT ACOUPL I OWN A LINCOLN MKS,I HAVE BEEN BACK AND FORTH SO MANY TIMES THAT IT WOULD TAKE HOURS TO EXPLAIN MY FULL STORY HOWEVER I JUST WANT TO POINT OUT ACOUPLE OF REASONS WHY YOU SHOULD AVOID THIS PLACE. IN 3 MONTHS I HAVE RETURNED TO THIS DEPARTMENT 11 TIMES!!! COME TO FIND OUT ONE MAIN REASON IS BECAUSE THE KID THAT THEY HAD WORKING ON MY 50K DOLLAR VEHICLE HAS NO EXPERIENCE IN THE LINCOLN LINE, I HAVE SPENT ALMOST 4K IN TRYING TO CORRECT A NOISE THAT I STILL HAVE AFTER SPENDING $3,750. A MANAGER NEVER TOOK THE TIME TO SPEAK DIRECTLY WITH ME BUT INSTEAD HAD THE ADVISOR OFFER A SMALL CREDIT FOR SOME DAMAGE THEY CAUSED IN THE PROCESS!! IT WAS SUCH A JOKE THAT I DECIDED NOT TO TAKE THE STEVENS FORD LINCOLN OFFER AND DECIDED TO TAKE IT ELSEWHERE AND PAY FOR TH FULL REPAIR. I ONLY BROUGHT MY LINCOLN TO THE DEALER BECAUSE I EXPECTED PROFESSIONALS TO WORK ON IT AND THAT IS THE REASON WHY YOU PAY ALOT MORE THEN YOUR LOCAL GARAGE OR A CHAIN REPAIR FACILITY. More

Most dealerships are concerned with selling a vehicle and that's it! Steven's Ford is most caring about after sales service. Alberto Bonet in the Service Dep't is great in dealing with customers concerns, q that's it! Steven's Ford is most caring about after sales service. Alberto Bonet in the Service Dep't is great in dealing with customers concerns, questions and doing the job right. His attention to detail and doing the job right deserves a 10 star rating. Steven's Ford is most fortunate to have such a caring employee. More