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39 Reviews of Stevens Ford of Milford - Service Center
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November 20, 2022
There was a module malfunction on my 2019 Ford Explorer which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service te which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service tech identify the problem as some type of sensor. A sensor was located in inventory, installed and tested by service tech Jay and within an hour we were back on the road to a grandson’s sporting event at Brown university. A competent group of people that fixed a problem in short order so a family traveling only had few minutes anxiety about a vehicle malfunction. Thank you to Steven’s ford Lincoln staff for their tenacious approach to a problem that made the day a memorable one with a slight problem. More
by mjrtbs
Employees Worked With
Chrystal( service advisor) & Jay( service tech), Andy Madero
July 25, 2022
I had an intermittent problem with my navigation on my 2021 Explorer. One of those fixes that is not easy to troubleshoot since the error messages were sporadic. Mike and John in Service were excellent. 2021 Explorer. One of those fixes that is not easy to troubleshoot since the error messages were sporadic. Mike and John in Service were excellent. They made sure the issue got resolved to my satisfaction and provide a nice loaner vehicle while my car was being repaired. Great customer service. Would highly recommend them. J. Izzo/Ansonia More
by jizzo
July 25, 2022
New to the area and was looking for a reputable place. Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back o Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back on the road in hours. Grabbed a quick water and coffee as I toured the place in my downtown, good vibes all around. Staff greeted me, but was super causal, not that typical car dealer hocus-pocus, just that wholesome family owned feel. Appreciate their attention to detail, 10 out of 10 would recommend. More
by ALEXANDER.PLAUT
Employees Worked With
Other Employees :
Andy Madero, Dave Chaney
July 07, 2022
My wife and I needed our vehicle serviced. The service department was prompt and very professional. We obtained a loaner until our truck was ready for pick up. Very satisfied with the servic The service department was prompt and very professional. We obtained a loaner until our truck was ready for pick up. Very satisfied with the service. We will definitely go to Stevens Ford for our son's first vehicle purchase. More
by moisesvchiquito41
June 30, 2022
Stevens Ford broke my vehicle doing a routine oil change. I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service adviso I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service advisor, George, who informed me that while changing the oil filter in my vehicle, their employee's "grip slipped" and broke the valve cover of my engine. Of course, the replacement valve covers were not readily available from Ford or other distributers. I was told that I had 45 minutes to get to the dealership to pickup a loaner vehicle, or I was out of luck. So, I had to leave work and rush to pick up the loaner. The loaner which I was provided was a 2018 F-150, the interior of which reeked of cigarette smoke and was obviously not routinely cleaned. It was not clear when I would have my truck back, and was told that I would be kept up to date. After two weeks of not hearing anything from the dealership, I called seeking an update. I was connected to George, the senior service advisor, and he told me "I'm going to check with parts right now, I'll call you back in 5 minutes." After an hour with no call back, I tried to call back. I was told that "George left an hour ago," just about when I called last. The individual who I spoke with on the phone did not provide me any information on my vehicle, and was audibly irritated about my inquiry for information. I had to go so far as to contacting the dealership who I purchased the vehicle from (Lamoille Valley Ford in Vermont) to hear anything back from Stevens. They contacted the dealership, and it wasn't until then when received a call from George who informed me the part was still unavailable and there was no estimate as to when they'd be able to get it. On the same phone call, he said "Actually, I may have a solution. I'll call you back in 5 minutes." He never called me back, and I gave up on trying. It was clear Stevens made zero effort in communicating with customers. After nearly 6 weeks, I received a call that my truck was repaired. I promptly returned the loaner and retrieved my vehicle. There was no cost for the service. I understand that mistakes happen and that nothing can be done about unavailable parts, and appreciate that Stevens at least gave me a vehicle and covered the service fee. I am, however, paying for a brand new truck each month and the fact I was given a unkept smokers vehicle was outrageous, especially given how Stevens broke my brand new truck. To me, for such damage to be done to a vehicles engine performing such routine maintenance is a sign of incompetency. Furthermore, the lack of communication and customer service from Stevens (especially after gravely inconveniencing a customer and damaging their property) was unprofessional and unacceptable. I would strongly discourage anyone from seeking service from Stevens. I want to thank Lamoille Valley Ford in Vermont for their help in this situation and for their amazing customer service. I bought my vehicle from them 9 months ago, and 9 months later they dropped everything to ensure that this situation was being handled appropriately. They take care of their customers, appreciate their customers, and respect their customers. And no, they did not ask me to write this. They're just great at what they do, and Stevens should take note. More
by DS
Employees Worked With
June 17, 2022
Sales and service have gained a lifetime customer. They are honest and demonstrated 100% competence. They are honest and demonstrated 100% competence. More
by dawndoss71
June 16, 2022
I never write reviews but had to this time. What a seamless experience to get my car serviced. Easy and pain free, plus staff was so professional, outgoing and friendly. Wish I could give mo What a seamless experience to get my car serviced. Easy and pain free, plus staff was so professional, outgoing and friendly. Wish I could give more stars More
by gkmont
June 16, 2022
Stevens is a convenient place to get all of my car service needs. I get nothing but professional staff to answer questions and the best mechanics to attend to my car. Thank you! service needs. I get nothing but professional staff to answer questions and the best mechanics to attend to my car. Thank you! More
by ddifederico
Employees Worked With
Other Employees :
Jim Gravanis, Andy Madero, Dave Chaney
October 11, 2021
Unfortunately, I did not read reviews prior to my experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he has made some comments on these reviews, even he seems to have given up on answering anyone which is a huge red flag. On the advice of corporate, I was told to contact him directly as service issues aren't always reported to managers. However, he wasn't available to take my call - on paternity leave until "sometime in October" and no backup. I was told maybe a salesperson can help? I think not. My car had a recall a number of years ago to replace the axle. We took it to Stevens Ford back then, who stated they didn't see any cracks, so they installed brackets instead. Well, recently as I was driving the car, on the highway - the axle broke! After I had it towed to my mechanic, they discovered that it was covered under the recall and suggested I return it to the dealership that handled it. I contacted Stevens, who denied they did the recall. It was only after I produced the original paperwork did they state they would look at it, but it would be a two week wait. We had it towed to their location at their direction. Well it sat for two weeks and we didn't hear a peep. When we eventually called they said that they were not sure how to put it on a lift, because the axle was broken. Another week goes by, they still aren't sure how to put it on a lift. We call the following week and the guy handling it was on vacation, so they forwarded the call to someone else that had no idea what the status of the car was. Called the following week, again told not sure how to get it on the lift. Suggested I call Corporate to handle the matter or AAA to have them come back and fix the angle of the axle to get it on the lift. Apparently, when they delivered the car, it was placed in an awkward position because of the axle (Hello.... original recall. They were so worried about the safety of it getting on a lift, did they never stop to think I could have had a serious accident on the highway with a broken axle, luckily I was getting off an exit when it did. They also said they called corporate for service help but did not get a response. Corporate had no record of them ever calling in. It became a big game of finger pointing I would suggest to anyone here with a complaint to contact corporate to make it formal. Although they are individually owned, Ford tracks the amount of complaints for this location to keep its franchise license. One of the service people I dealt with had the nastiest attitude towards me, impatient and dismissive. Basically, no help. When I called to get an update, they told me parts were ordered and they would get to it at that point. They never called, provided updates or even give us a sense of timing for completion or what was going on. When I questioned this behavior, I was told I was correct, that I should be getting updates, but no one on the Ford side ever did. Well, I should have been given a loaner car, after I waited more than a month - but they never did. I recently had a recall with another car(BMW) I own and the experience could not have been any different - like night and day. When we did go pick up the car, they left the lights on, and the car was dead. It took over an hour of jumpstarting and charging the car to even get it off the lot. Additionally, the hubcap covers were placed in the car when they were at the mechanics shop, somehow between delivery to Ford and our pickup, they disappeared. It will cost me approx 30 each to replace. Based on my experience and the reviews of others, I would not recommend this dealership - seems like they have customer service issues, poor employee performance and attitude and general disregard for their customers. My guess is they will get away with it for some time due to the lack of inventory as a result of COVID, desperate people do desperate things. However, when the market sways in time - they won't have enough stability or reputation to maintain any business. More
by ctlabs
Employees Worked With
October 06, 2021
This a worst and most Biased dealership I ever had to deal with service manager is racist biased and I will never do business with these people they lie about repairs they do bad business and they Play f deal with service manager is racist biased and I will never do business with these people they lie about repairs they do bad business and they Play favoritism More
by glpez1801
Employees Worked With
Calzone John
