Stevens Creek Toyota - Service Center

Thank you! Ive been taking my Camry there for all of its services and they never disappoint. Shout out to Alberto for making sure my car was ready on time. He wa Ive been taking my Camry there for all of its services and they never disappoint. Shout out to Alberto for making sure my car was ready on time. He was able to set me up an appointment on the same day and walked out of there with brand new tires and on time for me to get to my appointment. thank you! More

Regular Service - Very poor Poor service. Did not even check spare tire pressure when I had specifically requested while giving it for service. This is not the first time, almost Poor service. Did not even check spare tire pressure when I had specifically requested while giving it for service. This is not the first time, almost every time. More

Two bad incidents my daughter and I are done! I’ve been coming to this dealership for years. Brought my daughter to this dealership to buy a new car, even though she could have purchased in Monter I’ve been coming to this dealership for years. Brought my daughter to this dealership to buy a new car, even though she could have purchased in Monterey. Neither of us will be returning again. I tried to bring my car in because I thought something serious was wrong. They said they couldn’t take it even if I left it overnight. Fortunately I made it to Sunnyvale, where they did take it in. Second visit. My daughter brought her car in for warranty service. After they did the service, they convinced her that she had put scratches down the side of her car. She’s young enough to be bullied into just accepting and leaving. The problem is, just before she left for the “service” I was outside literally leaning on her car talking to a neighbor. There were no scratches! I feel terrible because I recommended this dealership and this was her first car. She was taking great care of it. Lesson learned. More

They are well taking care of their customers. Very smooth service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 More

Excellent Customer Service and Care We have a Highlander 2007 and we know that Toyota is a great brand and their cars last if you treat them well. We have gotten excellent recommendation We have a Highlander 2007 and we know that Toyota is a great brand and their cars last if you treat them well. We have gotten excellent recommendations on how to care for our aging car. We are confident that our car will last another 100K! Highly recommend this dealership. We have worked with John Smith. More

Alberto Farias at Stevens Creek Toyotavery professional, Alberto Farias at Stevens Creek Toyota very professional, friendly and efficient. He goes above and beyond to make sure my car is up to date on a Alberto Farias at Stevens Creek Toyota very professional, friendly and efficient. He goes above and beyond to make sure my car is up to date on all maintenance items. Service as prompt and delivered while I waited in their very nice waiting area. It was my first experience with the dealership and I was very satisfied with the service. More

Best service department I have ever used. Stevens Creek Toyota is great. The best run service department, so efficient and friendly I feel I can trust them with my car. When it comes time Stevens Creek Toyota is great. The best run service department, so efficient and friendly I feel I can trust them with my car. When it comes time to buy another car I will be buying at Stevens Creek Toyota. More

engine gives some noise after this maintenance After change this regular maintenance, engine gives noise when put gear on R or D. Service manager Robin is nice, but technician's work is not good, I After change this regular maintenance, engine gives noise when put gear on R or D. Service manager Robin is nice, but technician's work is not good, I think they may forget something. More

Sloppy service leaving low air pressure and no tire air cap I have reported two issues by calling the customer service that happened to my car after the most recent service on 12/8/2019. After the service, I fo I have reported two issues by calling the customer service that happened to my car after the most recent service on 12/8/2019. After the service, I found out that all four tire caps are missing. None was put back. Then, the next morning, 12/92019, the tire low pressure light went on. I checked the pressure and it was only 19 PSI in the rear left tire. I pumped the air in on the night of the 14th and as of today, 18th, the light has not turned on yet. I am very disappointed in this service because of the two issues. More

Got no call when car was ready Last service was great. This time the service guy said it would be 2 hours and I dropped my car off at 8:30am. I had to call back at 12pm to see if Last service was great. This time the service guy said it would be 2 hours and I dropped my car off at 8:30am. I had to call back at 12pm to see if my car was ready to be picked up or not. Never received an update that my car was ready. They rotated my tires and filled up all the air, but they forgot to put back all my tire valves!!! More