Stevens Creek Toyota - Service Center

I had to wait nearly for 20mnts just to get attention of service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they ref service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they refused. May be Steven Creeks forgot there are other service centers around. I used to be a regular customer here, not any more. More

Love the place. Customer service is great. Waiting time A+. Nothing more to say but keep it up. And thanks for a job well done. A+. Nothing more to say but keep it up. And thanks for a job well done. More

Been a customer for 20 years and they have been consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without bein consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without being forceful, and offered me a set that was very competitive in price with Costco. I also like that the car’s entire service history is stored on their system, so they always know what needs to be done. They’re always very thorough with follow through, estimates on completion, and loaners or inexpensive rentals for longer service. More

The service agent was great on the phone, but then the follow up at the end is not so great. I wish they would be required to explain what was done and how things look, etc., and help you read through the follow up at the end is not so great. I wish they would be required to explain what was done and how things look, etc., and help you read through the invoice/service sheet, as it's very busy and difficult to read and interpret. I also got informed being there at 5:30 PM would be just fine, and when I got there at 5:45 PM, they had to rush me in to get my car. That was not communicated very well to me before I left to pick up my car. I could have easily been left with no car overnight. Just wish the communication and follow up at the end was better, as it was very good at the beginning and middle of the service appointment. More

Always quick and great service I bought my used Prius 2012 in 2014 and have faithfully used Stevens Creek service center for all my services. They have been great. It is always easy I bought my used Prius 2012 in 2014 and have faithfully used Stevens Creek service center for all my services. They have been great. It is always easy to find a time and they have always had my car ready when they said they would and a few times, hours earlier I highly recommend them for your Toyota service needs More

Disappointed. We bought our certified preowned Prius here and the buying experience was good. We were given a one year service contract and it was negotiated and stated that it would cover a years worth of s and the buying experience was good. We were given a one year service contract and it was negotiated and stated that it would cover a years worth of service, no matter how many visits or miles because my husband commutes a lot. It was impossible to get service appointments around my husband’s work schedule, so we would drive from Monterey to Stevens Creek on Sundays to go to a 7am appointment to get our vehicle serviced here and they would charge us for routine services and argue with us and shift blame to sales. They wouldn’t even do the proper mileage service, they would do a 45k even when it was closer to 60k. Makan in service was rude and we always felt like they were holding us hostage. On one instance our car was ready for three hours, I kept checking to see if it was ready and they would shift the blame that the other service writer texted a different number. Not the level or quality of service I expected. We wanted to buy a second Toyota but now I think I will be using another dealership. More

Good morning, i am cleaning my car today and open the hood to find out that my windshield washer cap is missing. The coolant is low as well and it’s not even a month passed since i brought my car for s hood to find out that my windshield washer cap is missing. The coolant is low as well and it’s not even a month passed since i brought my car for service. I am the only one who has the keys and uses this car and driving it limited since the shelter in place startes so I work home. I am loyal to you guys, don’t I/we deserve a better service than this? More

Best Service Ever Fast, friendly and efficient service. I have always had a good experience here. Adan is a great Service Advisor and makes sure my car's needs are alw Fast, friendly and efficient service. I have always had a good experience here. Adan is a great Service Advisor and makes sure my car's needs are always taken care of. This is the place to bring your Toyota!! More

The service provided is not to your usual standards. Very disappointing . It was total waste of money and time. The wait time to pick up was ridiculous. After so many texts and calls Very disappointing . It was total waste of money and time. The wait time to pick up was ridiculous. After so many texts and calls More