Stevens Creek Toyota

If you are simply fed up with how auto dealers treat you keep reading. I am so heated at Stevens Creek Toyota it is pathetic! I know everyone is apprehensive about walking up to a car dealer to purchase keep reading. I am so heated at Stevens Creek Toyota it is pathetic! I know everyone is apprehensive about walking up to a car dealer to purchase a vehicle. From the salesperson, to the "floor manager" and finance person; all are suspect to shady dealings. You would figure; that if a person is pre-approved for a loan from a credit union, and knows somewhat what he wants, and for a specific price, he should be able to walk onto a lot and get a "Yes" or "No" from a dealer. NOT at Stevens Creek Toyota. "Can I get that car for this price?" should be answered plain and simply with a "Yes" or "No". You would think anyway. At Stevens Creek Toyota in Santa Clara CA you WILL NOT get a "Yes" or "No". You will get; "You don't deserve to be my customer!" "Expletive!" "You don't deserve to own an Audi!" "Expletive!" "You don't know the value of a car!" "Expletive!" "Get off of my lot!" "Expletive!" "Go home, and don't come back!" "Expletive, expletive, expletive!" Here is the story: I went to Stevens Creek Toyota in Santa Clara CA and met a salesperson who humored me with about 6 test drives, between three separate lots, over a period of about 45 minutes. I found the car I was willing to buy at the Stevens Creek VW lot (that is owned by the same people) but the price was just a little high for what I wanted to spend on it. I told the salesperson I will pay "this" for "that", can you do it? He sat me in a room, took my license and pre-approval letter from my credit union and disappeared for 30 minutes. I assumed; wrongly, they were writing up the paperwork for the purchase. He came back and relayed a question to me from my credit union. I gave him the answer and re-inquired; "Can I get that car, for this price?" I was met with a "We are running the numbers right now". After 15 more minutes he came in with a credit application; which confused me. Since I had already secured a loan for what I was willing to pay for a car why did he need to run my credit? When I told him I would not allow it he continued trying to convince me he could get me a better rate. I told him no, 3 more times before he left the room. After another 15 minutes I was informed that we had to drive from the Stevens Creek VW lot over to the Stevens Creek Toyota lot to complete the deal. I told him; "If someone does not let me know if I will get that car for this price within 5 minutes of arriving at the Stevens Creek Toyota lot I was going to walk. After we arrived, and before we went in the building, he told me I could get it for $1,000 more than what I was offering. He knew this before we even got in the car to drive over to Stevens Creek Toyota. I threw up my hands in frustration and started to walk away, "Thank for wasting our time and I am now severely frustrated" was my comment. He said that "It was not set in stone and we still could get the deal I wanted" After 10 minutes at the Stevens Creek Toyota lot the salesperson said we had to drive BACK over to the Stevens Creek VW lot because they would have to charge me more if I purchased it at the Stevens Creek Toyota lot. At this point in time I should have just walked away, but I am a true glutton for punishment. On our way over to Stevens Creek VW I again stated, "If I do not get a yes or no on the deal I want within 5 minutes of arriving I am going to walk". When we arrived the salesperson went into the dealership for about 10 minutes. (I hope you understand.....at this point, I have invested HOURS in this whole operation and just wanted to either get the deal I asked for or just go home). BUT, NOOOOOOOOOOOOOO. The so called "Floor Manager" came out and sat me down on the bench outside and started going over the wholesale, retail, Blue Book, etc... Value of the car in question. I stopped him and asked AGAIN, now for the 11th? 12th? 13th? time. "CAN I GET THAT CAR AT THIS PRICE"? He leaned back in his chair and said NO. AFTER 2.5 HOURS, DRIVING BACK AND FORTH FROM LOT TO LOT, ASKING AND ASKING AND ASKING. TELLING THEM IF I CAN'T GET THE DEAL I AM GOING TO WALK ETC... They now tell me NO. I stood up in frustration, asked the salesperson to drive me back to Stevens Creek Toyota (where my car was at) and said, "We could have saved each other a lot of time if you would have answered that question an hour and a half ago." Then the verbal abuse began. "You don't deserve to be my customer!" "Expletive!" "You don't deserve to own an Audi!" "Expletive!" "You don't know the value of a car!" "Expletive!" "Get off of my lot!" "Expletive!" "Go home, and don't come back!" "Expletive, expletive, expletive!" When I tried reasoning with the "Floor Manager" stating, "Why do you have to make this so hard?" "Why are you treating me this way?" "I can not believe you are treating a customer this way" "How can you do business like this?" He replied by yelling at me "Get off of my lot". If you have suffered through my ranting and raving, suffered through my suffering, and feel compelled to speak out against tyranny (heheheee, dramatic I know). Please send emails to Stevens Creek Toyota and Stevens Creek VW in Santa Clara CA letting them know. "We are not going to take this anymore!" More

Perry treated me with kindness and patience and helped me with every question I had. I was helped quickly and efficiently and felt comfortable in an environment that is normally outside of my comfort zone. with every question I had. I was helped quickly and efficiently and felt comfortable in an environment that is normally outside of my comfort zone. More

this place is great the work is done quick and there is a great waiting room where I can connect to the wifi and do my work. the people are so nice and friendly. great waiting room where I can connect to the wifi and do my work. the people are so nice and friendly. More

After losing my home, job and battling cancer for two years, I did not think anyone would ever take a chance on me again (Ford sure wouldn't), but one day I received a letter from Tim outlining an offer, years, I did not think anyone would ever take a chance on me again (Ford sure wouldn't), but one day I received a letter from Tim outlining an offer, and I thought "what the heck?" I made an appointment, fully expecting to be shown the door, but in reality I was treated with great respect and within a scant three hours was driving home in my "new" to me vehicle. I would recommend Stevens Creek Toyota, most especially Tim and Gary, to anyone looking for a new or used vehicle. Toni Holliday More

2009 Toyota has been in the service department for electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues to guess at the problem. Vehicle was in the shop once for 5 days straight while they try and diagnose a bad battery. Their response to the battery problem was that it was probably dropped. Now the problem seems to be a faulty sensor. The vehicle has had three visits and two sensors replaced(same sensor). We are not waiting for the sensor or battery to go bad again so that we can return the vehicle to have it replaced yet again. It's about time to enact the lemon law on this Toyota. Knowing how faulty the vehicle has been we tried to get an extended warranty through this Toyota Dealership. I had shopped around for different quotes and was given three different quotes from other Toyota Dealerships. I took those quotes into the dealership and was told that they cannot meet or beat those prices. I explained that these are the exact same warranties through Toyota Financial that they offer and for our troubles they should have honored the quotes. Instead we were told to take our business elsewhere and that they wouldn't be able to match the price. The cost of the extended warranty through their dealership was $2400 and the quote I received from three other Toyota dealerships was 1/3 that cost. At that point I had lost all interested in bringing my business to their dealership and found their Service Manager and Customer Relations Person extremely rude and unwilling to work with an unhappy customer. Update 11/11/11: Asked the Customer Relations Person (Heather) on 11/9/2011 if she could please provide me the name and number of the GM of Stevens Creek Toyota as sell as the Regional Rep for Toyota in the Bay Area. I told her that I wanted to speak to them personally. Her response to me was that they were already aware of the situation. I responded back to Heather telling her that I still wanted to speak to them and if she could please provide me her General Managers name and number as well as the Regional Rep. Three days later and I have not received a response. Don't worry..I will eventually find out. Update: 11/14/11: Still no response from Heather from Stevens Creek Toyota on my request for the Managers name. So I just contacted Piercy Toyota and they were more than willing to provide me the information. Tom Devany e General Manager 925.275.3300 Tom_Devany@Toyota.com Bryan Hancock e Assistant General Manager 925.275.3301 Bryan_Hancock@Toyota.com Is you have problems with Stevens Creek Toyota service don't bother wasting your time with Customer Relations. Just go directly to the General Manager. More

I came into dealership to have my first servicing done. I was greeted right away by Kenny, will all smiles. I was told the service would take about an hour and a half so I went into the lounge. About 45 minu was greeted right away by Kenny, will all smiles. I was told the service would take about an hour and a half so I went into the lounge. About 45 minutes later, Eddie came into the lounge to update me on the status of my service and walked me to my car. I didn't have to pay for service because service is complimentary with purchase of new Toyota. They even washed my car, nice touch. Only complaint...coffee was cold. More

I replaced a seat belt - $400. I asked them to change a bulb for me - and for that they would charge me $30. However, they did give me a "Free" inspection and suggested another $2000. worth of work that w bulb for me - and for that they would charge me $30. However, they did give me a "Free" inspection and suggested another $2000. worth of work that would make my car run better. Free inspection - they did note my burned out bulb. The service man I spoke to was not courteous - but was stiffly polite. More

Kenny has helped me on several visits and has always been friendly and helpful. Last time, I was running late, and he got my car in immediately and since a piece of the car just had to be reattached, he did friendly and helpful. Last time, I was running late, and he got my car in immediately and since a piece of the car just had to be reattached, he didn't even charge me! He has always addressed all of my concerns about my car, and given me a written report about how each concern was evaluated and the recommendations. This is a great place for service! More

I bought a used Nissan Altima from Toyota Dealer in Oct-2009. This car was Toyota Certified. I also bought extended warranty to be safe. After a year of driving this vehicle, I took this car to Ste Oct-2009. This car was Toyota Certified. I also bought extended warranty to be safe. After a year of driving this vehicle, I took this car to Steven Creek Toyota Service Center for scheduled maintenance and to investigate some noise in front passenger side. After Investigation they told me that there is some problem with engine shaft and I need to replace it and this will be covered under my warranty with $100 deductibles. I went ahead and did this plus there were some other fixes suggested, I did those too. The overall cost was around $575 on me and warranty covered around $700 Immediately after 1 week of this service I had a major engine break down due to leakage in radiator coolant. Due to this my radiator burst and temperature gauge showed full temp. My car stopped in middle of the road. Toyota Service center agreed to fix this radiator and leaking issue without charging me anything. But suddenly after 2 weeks of this again there was smoke coming out of the engine so, i took the car again to service center and they said that this time the radiator hose (which was changed last time) burst and they will replace the same but I will have to pay $70. I agreed but told them to check the car properly. They convinced me that they have done a regress pressure testing for almost 24 hours and car is all rock solid. Now after 4-5 weeks of this fix again I had the same problem of coolant leakage and car radiator burst with coolant spilled everywhere on engine. This happened in middle of the busy traffic road so, I have to drive around 1 mile to reach to a safe place. When I towed the car to Toyota Service center. They changed my radiator under part manufacture's warranty but still my engine did not start so, they full opened my engine to diagnose the problem. They noticed that Engine Gasket and engine have a major problem. They called Warranty people but warranty supervisor checked the engine and said they will not cover this engine failure since the car was drove more than permissible limit after overheat. Now Toyota service center is asking me to pay around $7000 to put some reused engine in my car or pay around $10K to put a new engine. I clearly told that this all started after the faulty part replacement at your place and you should give my car in running condition but they don't agree. More

I have worked with Eddie Violante as my Service Advisor for the past year and a half. He always seems to go above and beyond to advise me on the services needed and works to make it the most time efficien for the past year and a half. He always seems to go above and beyond to advise me on the services needed and works to make it the most time efficient possible for me as a busy commuting customer. His service is the reason I have always come back to work with this dealership for service. With his well deserved promotion I had my first service with new team member Mike Schnur. I received the same great service, and attention to my concerns... What a great team! I will definitely continue to work with Mike and Eddie as his Supervisor for great continued service. More