Stevens Creek Subaru

Excellent experience I was delighted that the recall repair took much less time than expected. I also appreciated the virus precautions that were taken and that my service I was delighted that the recall repair took much less time than expected. I also appreciated the virus precautions that were taken and that my service rep. was very friendly and upbeat. More

Great Service When we had problems with all the electronics that went haywire, Subaru was able to fix it all. Have not had a problem since then. When we had problems with all the electronics that went haywire, Subaru was able to fix it all. Have not had a problem since then. More

I took my new 2019 Subaru ascent in for the one year service and told the service tech who helped me that I also wanted to have them check my MPG gage because it was not working and it always showed 21. service and told the service tech who helped me that I also wanted to have them check my MPG gage because it was not working and it always showed 21.2 MPG and never changes like it did months before. The tech said to wait till next service appointment and see if it begins to work during that time. Also, included in the first check up they should have replaced the cabin filter but, but it was not changed. The dealership sent me a letter a week later saying that it should be changed. Why they did not change it when I took my vehicle in I don’t know. I live in a Gilroy, so it’s not very convenient whenever my vehicle needs service. More

First time at Stevens Creek Subaru I brought my 2019 Outback in for a quick service first thing in the morning; hoping to also get it cleaned but there is no carwash yet. Would've been I brought my 2019 Outback in for a quick service first thing in the morning; hoping to also get it cleaned but there is no carwash yet. Would've been perfect. wish i couldve gotten that done there as well for the amount paid for service. More

Cedric was professional and courteous and everything was on time. He went over the checklist and also helped me set the right date and time in my car. He provided Lyft rides for me to get home and back to t on time. He went over the checklist and also helped me set the right date and time in my car. He provided Lyft rides for me to get home and back to the business and also provided me with a courtesy car wash, so when I picked up my car, it looked brand new. Cedric definitely went the extra mile to please this customer! Thank you! More

It was easy and taken care of as I waited. No appointment was necessary and not only did they do the scheduled maintenance, but they took care of the recall at the same time. I appreciated that I didn’t have was necessary and not only did they do the scheduled maintenance, but they took care of the recall at the same time. I appreciated that I didn’t have to come back for multiple appointments. More

The customer service was excellent! David took time to answer all my questions and carefully reviewed the car records and car history with me to make recommendations for future service. Thank you! answer all my questions and carefully reviewed the car records and car history with me to make recommendations for future service. Thank you! More

Good cars, good care We brought the car for 30K miles services. The car is in good condition, and it has fewer than 30K miles - just the time required teh oil change. The We brought the car for 30K miles services. The car is in good condition, and it has fewer than 30K miles - just the time required teh oil change. The service was done quickly and friendly. More

Quick Service I had a service appointment for recall items and some routine maintenance. I was immediately welcomed when I pulled in. I only had to wait a few minut I had a service appointment for recall items and some routine maintenance. I was immediately welcomed when I pulled in. I only had to wait a few minutes until Cedric was there to start on my service request which was completed much sooner than I expected. I waited in the lounge area where I felt very comfortable. After my car was ready, Cedric described what services were completed the day I was there and what services could wait for another 3 to 6 months and why. Overall it was a very positive experience. More

Recall Service customer representative courteous and friendly, multi point inspection while performing the recall service, car done in time as promised, clea Service customer representative courteous and friendly, multi point inspection while performing the recall service, car done in time as promised, clean waiting facility, so far this is the place I always come for service. More