Stevens Creek Chrysler Jeep Dodge

Avoid this dealership at all costs I waited a few weeks to write this review. I wanted a chance to cool down and give this dealership an opportunity to make things right. It's been ab I waited a few weeks to write this review. I wanted a chance to cool down and give this dealership an opportunity to make things right. It's been about a month since my visit and I am still frustrated. I would not recommend this dealership. In fact, stay as far away as possible. You don't have to read too many of the reviews here to see why. This was my experience. We knew the model and style of car we wanted, but they did not have it in stock. After describing what we wanted, the sales manager presented us with a spec sheet for a car that fit the bill. In fact, this car had more features than we were originally looking for. We negotiated a price based on the spec list. I thought we had a fair deal. Fast-forward a few days when I was to pick up the car. It's missing 3 key features that were on the spec list. I specifically remember one feature because I didn't want it, but the other features made up for it. I've called multiple times, being hung-up on once, and getting nowhere with any of the staff. I don't like to give negative reviews, but I have never been so frustrated with any purchasing process in my life. Some words I would use to describe my experience: fraud, bait and switch, deceitful, and painful. I don't know about you, but this is not how purchasing a car should feel. More

I did not receive my vehicle manuals or a spare key. I spoke with Ms. Espanol who apologized profusely but never followed through with either. spoke with Ms. Espanol who apologized profusely but never followed through with either. More

Took in my VW bug trade in on a jeep; called me a week later saying they had a better deal, but turns out they weren't able to finance my jeep. Were not forthcoming. Talked me into a chrysler, which i ret later saying they had a better deal, but turns out they weren't able to finance my jeep. Were not forthcoming. Talked me into a chrysler, which i returned less than a year later as a lemon. Had to give them even more money down on a honda, which they came back to me on asking for more downpayment. they are scam artists. do not EVER do business with them. they are not up front. More