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Stevens Creek Chevrolet - Service Center

San Jose, CA

3.1
40 Reviews

40 Reviews of Stevens Creek Chevrolet - Service Center

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March 27, 2024

Chevrolet of Stevens Creek and Dennis Lowe have both been indispensable in my meticulous care of my 2006 Corvette Convertible. I bought it new at Chevrolet of Stevens Creek in 2006. More

by wabean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Lowe
Mar 28, 2024 -

Stevens Creek Chevrolet responded

I really appreciate your feedback. I love hearing from our customers and thank you for choosing us for your automotive needs. I hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to me. Sincerely, Scott Jobe, scottj@cacargroup.com

March 13, 2024

Needed extensive work done on my 2013 Chevy Cruze. Valve cover and turbo kit. My car runs great now! Great customer service from Neli and Jesika! More

by charleslosbanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neli, Jesika
Mar 15, 2024 -

Stevens Creek Chevrolet responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Scott Jobe, scottj@cacargroup.com

March 06, 2024

Needed last minute oil change,Pepe and the made it happen. Needed a headlamp changed and needed to get the part, Pepe and the team made it happen. Needed a safe ride home and back to the dealership, More

by teknicalgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pepe
Mar 08, 2024 -

Stevens Creek Chevrolet responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Scott Jobe, scottj@cacargroup.com

January 23, 2024

Dennis quickly got me in and out for a simple oil change on my Corvette. Greatly appreciated. More

by Gene P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Jan 24, 2024 -

Stevens Creek Chevrolet responded

Thank you for sharing this great feedback with us, Gene. We feel our service department is what makes Stevens Creek Chevrolet special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Scott Jobe, scottj@cacargroup.com

November 08, 2023

Purchased a new 2022 high end truck, sales tried to jack the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting ap More

by Dale_swanson
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Yorkey, Scott Jobe
Nov 11, 2023 -

Stevens Creek Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 09, 2023

The service was excellent. I was very satisfied with the service and how professional the dealership was. It was genuinely very impressive. Thanks! More

by Joe Glynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the names.
May 12, 2023 -

Stevens Creek Chevrolet responded

Joe, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Scott Jobe, scottj@cacargroup.com

February 20, 2023

The Service Manager was helpful. Realizing how anxious I was, he explained with sensitivity the high cost of repair. Outlining all of my options. He made me feel that he was concerne More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 22, 2023 -

Stevens Creek Chevrolet responded

Lisa, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Scott Jobe, scottj@cacargroup.com

August 17, 2022

In regards the mechanic shop I’m very disappointed I spend more than $7000.00 an my issue with evac system was not fixed took the car back twice an last time I brought it back Dey told me that I needed More

by Gil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know technician name jose was in charge of paper work
Aug 19, 2022 -

Stevens Creek Chevrolet responded

Gil, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Scott Jobe, scottj@cacargroup.com

Aug 25, 2022 -

Gil responded

Hi Scott I checked the truck with a local mechanic an he just confirmed that everything that they did did it wrong you guys make me replace parts that has nothing to do with the evap system we called this morning to 408-900-6740 an let a message so you can contact him an discussed all about it I’m ready to go Bar.Ca.gov. To dispute all the wrong doing on my truck The more I investigate about all the parts you said you replaced the more disappointed I get

April 17, 2022

Very attentive and worked well to get my situation with my recall resolved quickly. I will definitely return to have my service taken care of here. More

by Gordonkoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farhoud
Apr 19, 2022 -

Stevens Creek Chevrolet responded

Thank you for your wonderful feedback! Sincerely, Scott Jobe, scottj@cacargroup.com

March 20, 2022

Have found Stevens Creek Chevrolet to be professional and timely in repairs to my car. My car "died an untimely death" on a Saturday morning. Called the dealership and spoke to someone who set me up with a More

by gtifft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesika Irvin
Mar 22, 2022 -

Stevens Creek Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Scott Jobe, scottj@cacargroup.com