Stevens Creek Chevrolet

Very nice sales person, Tony. No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drin No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drinks. Finance did not pressure me but obviously offered extended warranties and such. Overall, I was very pleased. More

Unprofessional, I w ent to do an oil change, it took 4-5 hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service. hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service. More

So let me start off with the positive, Lucy is an amazing saleswoman she was attentive and helped me as much as she could . She is someone to go see. Now the bad. The dealership had me go through all the ne saleswoman she was attentive and helped me as much as she could . She is someone to go see. Now the bad. The dealership had me go through all the necessary steps of paper work through my bank as I live in New York I was told the car could be shipped to me and when I finally get towards making the deal I’m told by manager oh we can’t make the deal because you have to be here in person. That should have been told at the beginning and it’s bad business Lucy loses out on a sales because of poor management. More

I have had the worst experience having Steven Creek Chevrolet service my vehicle. On multiple occasions they have failed to repair the vehicle the first time. I recently dropped off my vehicle for re Chevrolet service my vehicle. On multiple occasions they have failed to repair the vehicle the first time. I recently dropped off my vehicle for repair in June 2024, the vehicle was returned in July only to experience the same issue two days later. After returning the vehicle to the dealer in July 2024, they were unable to source a simple rubber piece of tubing due to GM's poor parts stock and poor planning. The part will still not be available for another 10-13 weeks from today December 5th 2024. I was forced to buy an aftermarket part to repair the vehicle so I can sell it and be done with GM forever. Poor vehicle designs, no parts availability, zero technical knowledge, and horrible customer service . . . look elsewhere. More

I’ve bought a couple of vehicles from this dealership, but my recent experience has been terrible. After they worked on my transmission, a noise started when the vehicle warmed up. The foreman acknowledge but my recent experience has been terrible. After they worked on my transmission, a noise started when the vehicle warmed up. The foreman acknowledged the issue during road tests, but I was later told the noise came from the license plate frame—how is that even possible? Even after removing it, the noise persisted, and they admitted they couldn’t identify the source. The vehicle has been at the dealership for two months with no resolution. They replaced the valve body but suggested I get a second opinion. Why should I when they were the ones who worked on it? They also said they’d send the car to their sister store, but coordinating road tests has been a mess due to their poor communication. To make matters worse, my GMC truck has also been at the shop for two months for a misaligned camera. I bought it five months ago, and it’s been in their shop almost half that time. I’m still making payments on both vehicles while they sit there. The service has been unprofessional. The general manager, Scott, refused to speak with me initially, sending a sales manager instead. When I finally spoke to him, he promised to follow up but never did. He wouldn’t even provide his email or direct contact. This dealership has been a nightmare to deal with, and I’m considering contacting the Bureau of Automotive Repair to get help. I regret buying my vehicles here and would not recommend this place to anyone. More

Terrible experience. I paid for a GPS tracker that was never installed and have yet to receive a refund- this is fraud. Dealership violated IRS guidelines by refusing to I paid for a GPS tracker that was never installed and have yet to receive a refund- this is fraud. Dealership violated IRS guidelines by refusing to tell me if the used EV qualified for federal rebate (purchased 2023). It has been over a year and they continue to ignore my concerns. More

I took my Volt 2016 in Monday morning because of lost propulsion while driving. The service advisor promised within 48 hours, but it shouldn't require the customer to keep chasing the service advisor fo propulsion while driving. The service advisor promised within 48 hours, but it shouldn't require the customer to keep chasing the service advisor for answers. After more than 48 hours, no amount of text or voice mail result in any kind of response. I had to call the main switch board to get a response from my service advisor. After being notified results at closing time Wednesday afternoon, I've decided to just accept and pay for the diagnostics. I notified my service advisor that I'll be picking up the car Thursday, which was acknowledged. When I got there Thursday afternoon, my service advisor was nowhere to be found. Another kind advisor made an attempt to help me but got the wrong paperwork. It was the same car, same year, similar diagnostic but wasn't me. Good thing I caught it. The kind advisor had to text my assigned advisor, telling him that her customer is here to pick up the car. I wanted some more and still no advisor. The supervisor there took notice and asked me if I was helped. I told him that I was waiting for my service advisor. He said the advisor should be in his booth; turns out that he did eventually return to his office but never bother to come out and check on his customer. After paying for the service, he did call someone to get my vehicle. More waiting of course and no car was retrieved. I looked around and saw my car parked among other cars. I went and got the advisor, telling him that my car is right there. He went into the shop in an attempt to find my keys. A few minutes later, he returns with no key and told me that the key should be in the car! When we walked over, sure enough, the keys were in the car. When I brought my car in, only 1 TPS were out. When they returned the car back to me, the remaining 3 were out as well. Not acceptable! I am deeply disappointed with Stevens Creek Chevrolet because they were good years before COVID. Now, the service advisor really doesn't care, poor storage of keys, and left my car in worst condition than before. On top of that, I'm extremely disappointed with the quality of my Chevy Volt. I really love my car, but the reliability of my Chevy and the quality of this dealership have seed doubt. I would never return to Stevens Creek Chevy or buy another GM vehicle again because I felt like GM don't care about their customers. More

3+ hours for tire rotation! My experience was poor because I was quoted 1-1.5 hrs for a tire rotation, and since the shuttle would not start service for another hour, I decided My experience was poor because I was quoted 1-1.5 hrs for a tire rotation, and since the shuttle would not start service for another hour, I decided to wait for my car instead of going home. A little after the 1.5 hr mark, I went to see the service representative who told me he had to check the status of my car... he came back telling me it would be another 30 minutes (which I understood as they had not even started working on my car yet!). I came back about 45 minutes after that and could not find him. When I came back at the 3hr mark, and found him, he still did not know if my car was done! I wish there was another dealer closer to me because I would switch in a heartbeat! More

Jailene Vargas was my advisor. Professional, courteous, prompt. A pleasure to work with. Timely service and comms. Professional, courteous, prompt. A pleasure to work with. Timely service and comms. More

When I called the service department of the Stevens Creek Chevrolet dealership, I got an appointment for an oil change the very next day. That's great. Even though I forget to mention in the call that I just Chevrolet dealership, I got an appointment for an oil change the very next day. That's great. Even though I forget to mention in the call that I just want to wait in the waiting room till my car is ready (~2 hours), I ask there if I just could wait even if it takes 2.5-3 hours (I brought my laptop to work there). It was okay, I got my car after back after about 2 hours (I did not even finish the work I planned to do on my laptop). Overall - Great experience. More