Stevens Creek BMW - Service Center

Excellent Customer Service When I arrived there was like 50 cars but they quickly serviced me I didn’t have to wait long at all! I was greeted quickly and taken care of by servi When I arrived there was like 50 cars but they quickly serviced me I didn’t have to wait long at all! I was greeted quickly and taken care of by service manager Calvin Chan! He helped me every step of the way and even got me a BMW loaner car! It was the last one! I have been to many dealerships the staff here is second to none! More

Always a good experience Stevens Creek BMW provides good service, fast service check in and smooth pick up when service was completed. I highly recommend them for service an Stevens Creek BMW provides good service, fast service check in and smooth pick up when service was completed. I highly recommend them for service and repairs. More

Excellent service support I went for an oil change. Sean Henry was my Service Advisor. He looked up the history and told me that the car was due for new spark plugs. Since I I went for an oil change. Sean Henry was my Service Advisor. He looked up the history and told me that the car was due for new spark plugs. Since I had not planned for it, I had a problem with the wait time due to other commitments. Sean told me he would try his best, and indeed the work was completed before the estimated time I was told! Sean was very professional, helpful, with good listening skills and I think he is definitely an asset to Stevens Creek BMW. Amit Chakravorty More

Exceptional Customer Service Met my new Service Advisor, Jeff Jones, yesterday for the 1st service on my X5. Jeff was pleasant, professional and knowledgable. My vehicle was don Met my new Service Advisor, Jeff Jones, yesterday for the 1st service on my X5. Jeff was pleasant, professional and knowledgable. My vehicle was done within the timeframe quoted and my car was returned clean both inside and out. This is my 3rd BMW and Stevens Creek BMW is the dealership of choice for me. More

Great service I went for oil refill . Went in without scheduling an appointment. I was in and out in less then 10 minutes. great service from Justin. Definitely com I went for oil refill . Went in without scheduling an appointment. I was in and out in less then 10 minutes. great service from Justin. Definitely coming back for service! More

Great service Ashley Bunce was very nice and super helpful with everything that i needed. I will definatly be asking for her assistance in the near future. Ashley Bunce was very nice and super helpful with everything that i needed. I will definatly be asking for her assistance in the near future. More

Quick, Easy and out the door I went for a minor cosmetics fix which resulted in leaving my car overnight. Not to worry my sales associate was quick to communicate the issue, and o I went for a minor cosmetics fix which resulted in leaving my car overnight. Not to worry my sales associate was quick to communicate the issue, and off he sent me to rent a car at the Enterprise for a day until my car was fixed. (expenses on them) Not only did they rent a car for me the services at the Enterprise rental was amazing I was in and out in less then 10 minutes. Amazing experience throughout the process. More

Satisfied I am extremely satisfied with my service advisor Neil Simon. He followed up and updated me from the beginning till the end as the service progressing, I am extremely satisfied with my service advisor Neil Simon. He followed up and updated me from the beginning till the end as the service progressing, in a professional and courtesy way More

Friendly! My dealings with Stevens Creek BMW this week went very well - they handled my issue in a straightforward, efficient and friendly manner. My service ad My dealings with Stevens Creek BMW this week went very well - they handled my issue in a straightforward, efficient and friendly manner. My service advisor, Kevin Davidson, kept me very well-informed by text about the status of my X5. More

Service Pick-up Time is HORRIBLE I like this dealership. Clean, friendly, professional, easy to make an appointment... until it comes to their service drop-off & pick-up times. It see I like this dealership. Clean, friendly, professional, easy to make an appointment... until it comes to their service drop-off & pick-up times. It seems worse each time I visit. Stevens Creek BMW just built a big new waiting area for customers when they should have spent the money on a consultant to help figure out why they can't get customers out the door sooner. At drop off I was forced to wait for a Service Advisor, then wait for him to fill out forms when I already provided information online, run back and forth with my key, etc., just so he could have my signature. Hey, I don't have to go through this for Night Drop, so why do I need to watch your staff work? I have my own job to get to. When it came time to pick-up, I received an email & text to let me know my car was ready. In this case, "ready" does not mean you won't have to wait...hence the new waiting room. After signing my lengthy paper document (glad they now send an email version) and advised someone would let me know when they brought my car up, I waited and waited, watched the chaos, checked the time... ONE HOUR after being told my car was "ready" I went looking, only to find my car was already sitting in the portico parked and lonely. It's obvious there is no efficient system for Service Logistics here. Once my car is out of warranty, you can bet I'll find a shop where I don't have to wait. More