Stevens Creek BMW - Service Center

Excellent experience Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and q Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and quality was top notch. Highly recommended. More

Excellent Service Excellent service from service department. Mechanic and advisor did a great job. My car is running like new. Thanks for every thing. Regards to all Excellent service from service department. Mechanic and advisor did a great job. My car is running like new. Thanks for every thing. Regards to all More

Waiting forever, just to be gouged Made me wait a lot even though I had an appointment. Also waited far too long when they said the car was ready...almost 30 minutes after I paid the bi Made me wait a lot even though I had an appointment. Also waited far too long when they said the car was ready...almost 30 minutes after I paid the bill. $618 to replace the battery? I don’t think so! More

Great job My car runs great they did it right! Got my car in and out very quickly. I will recommend them to all m6 friends . Great job. My car runs great they did it right! Got my car in and out very quickly. I will recommend them to all m6 friends . Great job. More

Warranty Service Their service was great! Justin followed up my 3rd party warranty while they worked on my car. Staff was courteous and eager to help. I was always h Their service was great! Justin followed up my 3rd party warranty while they worked on my car. Staff was courteous and eager to help. I was always hesitant to bring my car to a dealership for service. Not anymore... They have awesome service! More

Great service from Stevens Creek BMW. Service advisor Ken provided a nice explanation of the work required including the pricing. A 'feel-good' experience from thi from Stevens Creek BMW. Service advisor Ken provided a nice explanation of the work required including the pricing. A 'feel-good' experience from this center. More

Recall Service As far as the question below about Price; this service was a recall for my vehicle. There was no charge, therefore I have no comment about the price. As far as the question below about Price; this service was a recall for my vehicle. There was no charge, therefore I have no comment about the price. Also, this review has nothing to do with the purchase of a new vehicle. This review is for a service call only and it was a federal mandated recall. I have no comment for the questions below pertaining to the tax law change! By the way please correct my to AnneMarie Conlin. I am not Anne Conlin. More

Good people, good knowledge, bring a mag for the check-in. The check-in wait can be quite long, so bring a magazine and don't make other appointments too close. My service writer, Tyler Lem, is very knowledgea The check-in wait can be quite long, so bring a magazine and don't make other appointments too close. My service writer, Tyler Lem, is very knowledgeable, and courteous. I have a low mileage, 24 year old classic and the staff treat it as I would. One hiccup, I neglected to tell them not to wash the car, due to convertible top dressing issues. Not their problem, Griot's Garage has more on order. More

Airbag recall/replacement Service was good, took a little while to Check-in and drop car off. They washed and vacuumed car which was nice.estimate for service needed was high. Service was good, took a little while to Check-in and drop car off. They washed and vacuumed car which was nice.estimate for service needed was high. More

Customer service is bad I never had good experience at this BMW service center. Nobody talks to you here or what the issues are in your car. Bad experience I never had good experience at this BMW service center. Nobody talks to you here or what the issues are in your car. Bad experience More