Stevens Creek BMW - Service Center

Good service when using my Easycare extended warranty I had to visit them when i turned in the car for a wheel damage (rim cracked). They did the whole works for me from contacting & dealing with Easycare I had to visit them when i turned in the car for a wheel damage (rim cracked). They did the whole works for me from contacting & dealing with Easycare folks and ordering a rental car from a nearby rental company. I was in & out of there in about two hours. I had initially wait almost half an hr for a service advisor to show up. But this was an unscheduled appointment & so wont hold too much against the dealer for that. Overall i was quite happy with the service. More

First service on my 440i BMW Arrived at my appointment time and was greeted with a smile and the rest of my experience left me with a smile. Everyone was courteous and efficient a Arrived at my appointment time and was greeted with a smile and the rest of my experience left me with a smile. Everyone was courteous and efficient and I drove away in my cleanly washed car totally satisfied. More

service repairs Cal Chan as a service provider was transparent, honest and informative as to the needs of my repairs. He kept me informed during the day via text mes Cal Chan as a service provider was transparent, honest and informative as to the needs of my repairs. He kept me informed during the day via text message, of the status of my car and to the cost. I did not have an extra vehicle and he so he ensured that it would get done in a timely manner as the repairs were major. He was not my regular guy who helps me but, I found that they work as a team, and I was impressed with the personal attention he gave me as a BMW customer. Quality service at Stevens Creek! Everyone from the greeter, tech guys, and receptionists are happy and helpful and they welcome you in a professional manner. More

Tyler kept me informed I had to bring my 2012 650 convertible in for service at least 3 times in the last 3 months. 1st is for new tires, 2nd was for a rattling sound off t I had to bring my 2012 650 convertible in for service at least 3 times in the last 3 months. 1st is for new tires, 2nd was for a rattling sound off the dash and wat time (last week) was for a hissing sound. I didn’t use to like the service department at BMW Stevens Creek as I always felt being discriminated, ignored or talked down to as a female customer. However, since I started dealing with Tyler Lam, my experience has improved tremendously. Tyler took time to explain to me what to expect, if works are covered under warranty. For both the rattling and hissing incidents, he had the mechanics drive with me to reproduce the sounds and that made me felt re-assured they understand my concern. My car ended up spending a few days in the shop either due to time required for parts to arrive or the weekend but they always provide me with a loaner. Tyler even recommend doing unscheduled minor covered service while my car was in so I don’t have to make another trip back! I like the convenience of texting to keep me informed of the progress of the repair and Tyler is only a short text away and was very prompt in returning my texts. I have great experience working with Tyler and for me he makes the difference in turning my negative experience with the dealership’s service department positive. More

Excellent customer service Riccardo was very attentive from the moment we met. He clearly communicated the problems with my car, explained possible solutions, and also advised Riccardo was very attentive from the moment we met. He clearly communicated the problems with my car, explained possible solutions, and also advised what was not urgently needed. I did not feel like I was being pushed to get things serviced and rack up a huge bill. My prior experiences with the service team were not as pleasant -- this recent visit I certainly did not feel like just a "number". The great service and customer-centric attitude was not limited to Riccardo, it was the same the loaner car team, and the cashier when I picked up my car. More

Exceptional Customer Service I have been into Stevens Creek BMW twice now and was so impressed with how well I was treated by the customer service team, in particular Julie Steven I have been into Stevens Creek BMW twice now and was so impressed with how well I was treated by the customer service team, in particular Julie Stevens. Julie was extremely professional, accommodating knowledgeable and communicative. I appreciated her text messages throughout the experiences to keep me informed and that the car was ready to go when promised. Great job! More

Popping noise coming from the rear hatch area I bring car to get it fix since 2003. Neil is the best service manager I ever have. The car not ready he let me know Friday evening and telling me th I bring car to get it fix since 2003. Neil is the best service manager I ever have. The car not ready he let me know Friday evening and telling me the car will ready by Monday.. Neil take care of me very very good More

fixed I like the staff here, I take my car in, they fix it, clean it, I get an email with the invoice, telling me my car is ready, I go in check out with t I like the staff here, I take my car in, they fix it, clean it, I get an email with the invoice, telling me my car is ready, I go in check out with the front desk, pick up the car which is waiting for me. More

Service to fix one of the airbag recalls. You would have thought I had just purchased a new car from the dealer instead of coming in for a free service to fix an airbag recall matter. Cal, ou You would have thought I had just purchased a new car from the dealer instead of coming in for a free service to fix an airbag recall matter. Cal, our service assistant, was fantastic. He explained everything in detail, took us inside to point out the free coffee and donuts, and was very extremely patient and courteous. The agency even washed my car for free when the service was completed. I would definitely recommend this dealership. More

Car checkup for recomendation Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at pas Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at past 9 . He attended to me right away and told me the time frame. Waited in the waiting room . Of course get my starbucks coffee and donut. My car examination finished within the time promised. Justin is a valuable employee in your service. I will always trust him and go with his recommendations. Thank you Justin for aleays available and with your legit advices More