Stevens Creek BMW - Service Center

Noise break issue for two years, unresolved! They sold me a defective car with brake issue and I've been going to BMW Stevens Creek Service for two years for the same brake issue but they are not They sold me a defective car with brake issue and I've been going to BMW Stevens Creek Service for two years for the same brake issue but they are not able to help and now giving me completely cold shoulder when I approach. I just complained to BMW corporate office and waiting for their response. More

Service for my 750Li My first time ever owning BMW and getting the car serviced was better than expected. These guys know what they are doing. Neil Simon was fantastic! My first time ever owning BMW and getting the car serviced was better than expected. These guys know what they are doing. Neil Simon was fantastic! More

Improvement still needed. Took my car in for a service and fuel system recall, I made an appt 3 weeks ahead to reserve a loaner car. Drop off seemed ok, still a little confusi Took my car in for a service and fuel system recall, I made an appt 3 weeks ahead to reserve a loaner car. Drop off seemed ok, still a little confusing, not sure why it's so backed up to drop your car off. I waited about 20 minutes in the waiting area to get my rental, the associate was very nice, but my rental was filthy inside, someone clearly spilled something and I had the pleasure of sitting in it. I rec'd a text in regards to my car being done, drop off was simple, details of my service were explained to me, I got in my car and it shows that I have another service due in 4500 miles and my car smells like gasoline. I'm hoping that this is something that happened with the recall service, the service advisor has still not answered that question, and told me I should reset my service reminder. I think that's odd, I thought that was what should be done when I bring it in. This is my second BMW, sadly my last, dealing with SC BMW just seems to be too much work, and at those prices they should treat their customers like customers. More

Airbag Recall Brought my 328 coupe in for the airbag recall, I also had an issue with an exterior lamp error. Julio and the technician took care of both issues and Brought my 328 coupe in for the airbag recall, I also had an issue with an exterior lamp error. Julio and the technician took care of both issues and delivered an error free car. Thanks Julio. More

Subpar service My wife came to the dealership simply for an engine oil top off under warranty for which I had already called in before the visit. The staff there ma My wife came to the dealership simply for an engine oil top off under warranty for which I had already called in before the visit. The staff there made my wife feel like she was just a “dumb woman who knew nothing about cars”. Her words not mine. I’ve owned multiple BMWs already and currently own 2. I would definitely go to a different dealership if I there was another in my area. More

Excellent Service Department I have been going to Stevens Creek BMW for 6 years now and the service is wonderful. Julie Passon is fabulous and always makes me feel like family. Sh I have been going to Stevens Creek BMW for 6 years now and the service is wonderful. Julie Passon is fabulous and always makes me feel like family. She also takes great care of my car!! The guys at the loaner station efficient and courteous ! All of the work I have had done has been good and done timely. More

Excellent first time service experience My 2016 BMW 328i had an issue with battery discharge and won't start. As a first time BMW owner, I didn't know that my daily short drive pattern may My 2016 BMW 328i had an issue with battery discharge and won't start. As a first time BMW owner, I didn't know that my daily short drive pattern may cause the battery to not being charged back to normal level and deteriorate much faster. Both my sales rep Fred and service rep Grayden listened to me and was able to get the battery replaced as dealer good will. They also performed complimentary check on multiple items. Needless to say that I am very satisfied with the service and will go there for any future service needs for my BMW, even though it's a bit long drive for me. More

First Service on certified pre owned 428i I. brought the car in because I was getting an intermittent drivetrain malfunction error. I was greeted in a timely manner. They looked up informatio I. brought the car in because I was getting an intermittent drivetrain malfunction error. I was greeted in a timely manner. They looked up information on the car and offered to do the scheduled maintenance during the same visit to save me an trip in a month. All of the communication was friendly and professional. Car is fixed and running great. More

Great experience buying a car and a great first service I appreciate the fact that they value their customer’s time. Had a great experience buying a cpo 535i from here and the first service was great as wel I appreciate the fact that they value their customer’s time. Had a great experience buying a cpo 535i from here and the first service was great as well. More

Always looking to make things simple for me I bought my second BMW solely based upon the service center. As a single woman I was often intimidated by service needs for my car and appreciated th I bought my second BMW solely based upon the service center. As a single woman I was often intimidated by service needs for my car and appreciated the time the service advisor at SC BMW took with me. I can schedule service either on-line or by speaking with a service representative. I have my own rep, Neil Simon, who works with me to ensure the service is something that I need and recommends upcoming needs so I can budget for them. I also appreciate the texts and phone calls that keep me apprised of the status of repairs, and my car is always ready (washed and vacuumed) when promised. More