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Stevens Creek BMW - Service Center

Santa Clara, CA

4.2
161 Reviews

161 Reviews of Stevens Creek BMW - Service Center

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March 19, 2018

Noise break issue for two years, unresolved! They sold me a defective car with brake issue and I've been going to BMW Stevens Creek Service for two years for the same brake issue but they are not More

by Sulyman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Maribel Hernandez, Kenneth Evan and Niel Simon
March 19, 2018

Service for my 750Li My first time ever owning BMW and getting the car serviced was better than expected. These guys know what they are doing. Neil Simon was fantastic! More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Simon
March 19, 2018

Improvement still needed. Took my car in for a service and fuel system recall, I made an appt 3 weeks ahead to reserve a loaner car. Drop off seemed ok, still a little confusi More

by Rick1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
March 15, 2018

Airbag Recall Brought my 328 coupe in for the airbag recall, I also had an issue with an exterior lamp error. Julio and the technician took care of both issues and More

by Blubyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
March 08, 2018

Subpar service My wife came to the dealership simply for an engine oil top off under warranty for which I had already called in before the visit. The staff there ma More

by Bmwguy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
March 03, 2018

Excellent Service Department I have been going to Stevens Creek BMW for 6 years now and the service is wonderful. Julie Passon is fabulous and always makes me feel like family. Sh More

by Paulamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie, Steve and the loaner crew
February 27, 2018

Excellent first time service experience My 2016 BMW 328i had an issue with battery discharge and won't start. As a first time BMW owner, I didn't know that my daily short drive pattern may More

by sheldonchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grayden Lanagan, Fred Khosraviani
February 26, 2018

First Service on certified pre owned 428i I. brought the car in because I was getting an intermittent drivetrain malfunction error. I was greeted in a timely manner. They looked up informatio More

by FA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
February 26, 2018

Great experience buying a car and a great first service I appreciate the fact that they value their customer’s time. Had a great experience buying a cpo 535i from here and the first service was great as wel More

by sr2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Lem
February 26, 2018

Always looking to make things simple for me I bought my second BMW solely based upon the service center. As a single woman I was often intimidated by service needs for my car and appreciated th More

by bminneti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Simon
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