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Stevens Creek BMW - Service Center

Santa Clara, CA

4.2
161 Reviews

161 Reviews of Stevens Creek BMW - Service Center

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January 25, 2021

My car was vandalized and I called my insurance company to get my car repaired. I went out of my way to get the car repaired at Stevens Creek BMW as I purchased the car from there. First of all My Advis More

by nickzoomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jul 20, 2021 -

Stevens Creek BMW responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (800) 298-1501. We look forward to hearing from you.

October 29, 2020

Fast customer service. Great reception. I called due to an urgency, and was able to get into the BMW service on the spot. Advisor is knowledgeable and detailed with the diagnosis of the issues with my vehi More

by Feather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hieu Ban
August 17, 2020

This last time took the BMW I'd had asked to check the AC and water levels along with oil change and balancing of the tires. When I picked up the car I had asked to speak to the gentleman that assisted . I More

by lovinlordblessme0102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew St. John
Aug 24, 2020 -

Stevens Creek BMW responded

Lovinlordblessme0102, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Here at Stevens Creek BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 298-1501 to discuss ways we can better serve you in the future.

June 06, 2020

Stevens Creek BMW service did more harm than good on my car I had my visit to the dealer for scheduled oil change and break services on 535D recently. My car came out with 1) broken underbody mud gard; 2) bl More

by sjctse
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gordon Winans
Jun 12, 2020 -

Stevens Creek BMW responded

Sjctse, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (800) 298-1501 so we can work towards a resolution. We look forward to hearing from you.

November 02, 2019

Just purchased an i3, and Vinny and everyone at Stevens Creek BMW is excellent and made for a great car shopping experience. I highly recommend them! More

by Mike
Recommend Dealer
Yes
Employees Worked With
Vinny
Mar 11, 2020 -

Stevens Creek BMW responded

Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 18, 2019

Come here if you want to waste your time Came on-time last Friday for a 12:30 appointment. I was only attended to (beyond them only putting a number on my car) by 1:15 as I had flagged down t More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Quinn, Alex
February 14, 2019

Amazing Absolutely amazing service, Kamran helped us with purchasing my bmw 2 weeks ago! If you want a kind, hard worker, down to earth seller he's the guy! V More

by yelena_rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran
Mar 13, 2020 -

Stevens Creek BMW responded

Yelena_rey, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stevens Creek BMW!

December 23, 2018

Disappointment with I have a discount coupon which I got from Stevens Creek BMW, in the coupon it says it can be used by ANY service, so I booked an appointment with "dia More

by BMWFans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grayden Lanagan
September 26, 2018

ABSOLUTELY WORST service experience ever! I had given my car for manufacturer recommended recall repairs to Stevens Creek BMW in Santa Clara, CA. My car was regularly serviced and was working More

by vj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
June 30, 2018

The worst customer service in the country I am a BMW customer for the last 15 years, happy and loyal. I have lived in four states and always had my vehicles serviced at local BMW dealerships. More

by review123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier, Parts & Accessories, Service Rep.
2
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