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161 Reviews of Stevens Creek BMW - Service Center
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April 26, 2017
Great service Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was sm Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was smooth and quick. More
by Long
Employees Worked With
Ken Stevens
April 20, 2017
Always able to get a loaner car I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program whe I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program where I get to test drive all the different car type from BMW. More
by Peilin
Employees Worked With
Riccardo Forleo
April 17, 2017
Broke my window and didn't fix it Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I was driving home, my window made a horrible clunking sound and started to fall down. The mechanics had ignored my instructions and broke the window. My boyfriend called when I got home and Sean said to bring the car in the next morning at 10 to be fixed. The next morning my boyfriend waited an hour to see Sean, and another hour to be fixed. The car came back with packing tape on the window and a confession from Sean that he had no authority to fix it. Sean said call the general manager in a few days. My boyfriend did, left a message, and received no reply. More
by PG
Employees Worked With
Sean Henry
April 15, 2017
Great service I took my bimmer to this place for service a few times so far and the experience is great. The staff is friendly and helpful, explaining everything in I took my bimmer to this place for service a few times so far and the experience is great. The staff is friendly and helpful, explaining everything in details and answering all questions. My vehicle warranty will be expiring soon, so let's see how their pricing will look :) More
by Isso
Employees Worked With
Kenneth Evan
April 13, 2017
No interest in customer satisfaction Once the $100k is spent on a gorgeous BMW, be prepared to be completely underwhelmed. I originally thought that this is a problem with a few poorly p Once the $100k is spent on a gorgeous BMW, be prepared to be completely underwhelmed. I originally thought that this is a problem with a few poorly performing employees, however post-sales, maintenance, maintenance management, and total disregard to follow up on customer feedback prove that the problem is directly with the management and leadership of this dealership. I believe Rax Patel should ask himself some serious questions on what kind of dealership he wants to represent. This is a significant blemish on the BMW-Brand. More
by kris1970
Employees Worked With
Service staff
March 10, 2017
Never going back I've had different makes of Cars, Audi, Toyota, and now BMW and I have never dropped off my car without having to pick it up the next day. I make appo I've had different makes of Cars, Audi, Toyota, and now BMW and I have never dropped off my car without having to pick it up the next day. I make appointment's and a loaner is "never" available but what gets me is WHY DOES IT TAKE A WHOLE DAY TO GET SERVICE DONE? if my car is 1-2 years old, it should not take A WHOLE DAY for service. Hands down STEVENS CREEK BMW HAS THE WORST SERVICE by far. I have gone to the BMW store to buy accesories and had to wait 45 min in line. I've been in the market for a car, looking at cars in the showroom, and no one even acknowledged me. Haha it's OK I gave my service to another car maker. Now I'm stuck with a car that I like but I dislike the service and just thinking of going to the dealer. Very Poor. If I was headquarters A 1 /5 STAR RATING ON THIS DEALER WOULD DEFINITELY RAISE A FLAG IN MY EYES. More
by ACDC
Employees Worked With
Service dept.
March 10, 2017
DO not buy a CPO at this place. They check the paper work, but not the car. I purchased a CPO from them and in 3 months, I keep taking it ther for repairs, oil change, air filter.... They check the paper work, but not the car. I purchased a CPO from them and in 3 months, I keep taking it ther for repairs, oil change, air filter.... costing $$$ More
by BMWx5
Employees Worked With
Sean
February 10, 2017
Wonderful sales service! Kamran was kind, courteous, professional and funny. (Didn't LOVE being called "BOSS" but "BOSS LADY" or "My Name", I could get used to...;0))) I can Kamran was kind, courteous, professional and funny. (Didn't LOVE being called "BOSS" but "BOSS LADY" or "My Name", I could get used to...;0))) I can't think of anything negative to say--i the bought cares from dealers before and it was a nightmare. This was fun and comfortable and everyone involved made the process enjoyable. Especially love my new car!!! More
by BOSSLADY
Employees Worked With
Kamran
January 05, 2017
Rushed impersonal lousy service. They handed me the car back unwashed and Unvacuumed even though the receipt proudly states that they do this as a service. Second time they do this, m They handed me the car back unwashed and Unvacuumed even though the receipt proudly states that they do this as a service. Second time they do this, makes you wonder what do they do in the service.? Just change oil? No tire rotation I was told. Felt like a factory production line! More
by Ipanema
Employees Worked With
X3 BMW 2015
January 03, 2017
Stevens Creek BMW Service Check signal on Dec/24. And visited Stevens Creek BMW service center, Riccardo was preparing rent a car and doing great job for fixing my check engine Check signal on Dec/24. And visited Stevens Creek BMW service center, Riccardo was preparing rent a car and doing great job for fixing my check engine problem. More
by Winter
Employees Worked With
Riccardo Forleo
